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Crack in Monster Puck?

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Old Mar 20, 2010 | 10:20 PM
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Default Crack in Monster Puck?

I'm installing a monster stage 3 right now, and when I went to put the clutch disk on I noticed a hairline crack that goes all the way through one of the pucks. Is this going to be a problem? Would it be safe to put in, or should I call monster and have them send me a new one. I would like to get my car going tonight, but if it isn't wise I'll wait. Any thoughts?
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Old Mar 20, 2010 | 11:20 PM
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I would wait and call Steve, just to be sure. They will make it right with a quickness if they think it needs to be replaced.
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Old Mar 20, 2010 | 11:33 PM
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Old Mar 20, 2010 | 11:44 PM
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Oh wow! I totally forgot to check mine! Just got my car running two nights ago with the same clutch.
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Old Mar 21, 2010 | 09:02 AM
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Send him a E-mail; fastest way!
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Old Mar 21, 2010 | 12:20 PM
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Wrong. He gets so many emails it's rediculous. CALL HIM!
817-750-2000
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Old Mar 21, 2010 | 12:22 PM
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Yeah, call him. He'll make it right.
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Old Mar 21, 2010 | 07:16 PM
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Originally Posted by hivoltagedriver
Wrong. He gets so many emails it's rediculous. CALL HIM!
817-750-2000
Hmmm....never had a problem. Always has e-mailed me back within an hour tops. But anyhow.....you get a hold of him?
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Old Mar 21, 2010 | 11:54 PM
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Ok, it isn't going in. Thanks for the responses guys. My worry is that this is a production issue and that if I were to put it in, the rest of the pucks may have a short life. I don't wanna take that chance. I have emailed Tick as well as Steve at Monster and are awaiting their response. I just don't feel comfortable using the disk with a crack like that in it. I know there was a rush to catch up with all the back orders, and have to wonder if this one just got by them. I have heard so much good feedback on this clutch that I just can't wait to get this figured out and installed.
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Old Mar 22, 2010 | 07:41 AM
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Steve will make it right man. I'm a lifetime Monster customer after dealing with him. Super great guy!
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Old Mar 22, 2010 | 12:19 PM
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Looks like some shipping damage. We got your email and will be responding to it today.
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Old Mar 22, 2010 | 12:26 PM
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Hmm, interesting....Please keep us informed of the outcome....
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Old Mar 22, 2010 | 12:34 PM
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Originally Posted by Matt@SNLPerformance
Looks like some shipping damage. We got your email and will be responding to it today.

Shipping damage was something I had thought about, the only thing is that the box it came in was not damaged, and the disk doesn't look like it was dropped or anything. I was actually very impressed by the boxed packages it came in. Hmmmm...It's hard to tell by looking at it. Anyway's, thanks for the quick response and I look forward to hearing from you.
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Old Mar 22, 2010 | 02:17 PM
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Originally Posted by Martin HD-28
Hmm, interesting....Please keep us informed of the outcome....

I just spoke to Matt at Monster and they are shipping out a new one out asap. Like everyone else has said, Monster has excellent customer service and they stand behind their products! Thanks again Matt.
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Old Mar 22, 2010 | 02:43 PM
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Sweet man. You'll love your new clutch. Mine is great... Caused me to buy a 9" though, it grabs so damn good!
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Old Mar 22, 2010 | 04:27 PM
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Shipping damage? Looks a lot more like over zealous rivet damage to me. I'd guess either the puck wasn't lined up right when the installer put the second rivet in or it was squeezed a bit too tight and *pop* goes the weasel... er monster...
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Old Mar 23, 2010 | 12:18 PM
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man, this thread got me worried now. i totally forgot to check mine... hopefully all is ok for me.
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Old Mar 23, 2010 | 12:30 PM
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Originally Posted by bongva
man, this thread got me worried now. i totally forgot to check mine... hopefully all is ok for me.
I wouldnt worry about it at all. Not in the least.

By the looks of it this is a one off incident that happens sometimes and based on what most users experience seems to be with these clutches I'd say manufacturer defects are minimal. They are present in everything we buy though so it never hurts to double and TRIPLE check everything you wrench on your ride but dont lose any sleep over it just because this guy found a blip.
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Old Mar 23, 2010 | 12:33 PM
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Originally Posted by cam
I wouldnt worry about it at all. Not in the least.

By the looks of it this is a one off incident that happens sometimes and based on what most users experience seems to be with these clutches I'd say manufacturer defects are minimal. They are present in everything we buy though so it never hurts to double and TRIPLE check everything you wrench on your ride but dont lose any sleep over it just because this guy found a blip.

+1
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