Please HELP!
i ended up taking it apart and hooked up the hard drive it's self (yes that's all it is, a regular hard drive with a fancy usb hook up) and i couldn't get the info off of it because it was cooked. But i was able to reformat it and re-partition it and now it's useable again.
But, we lost all the info on it. That's just what happened to us, i couldn't say for sure what happened to yours without looking at it my self.
Best bet is call the company, see what the code means and go from there.
Good Luck.

