BE WARNED: Aidan
Teching In
Joined: Dec 2003
Posts: 37
Likes: 0
Hi there everyone, i just got back to the shop today after closed for the christmas weekend.
I had one of the guys here that does all our UPS shipping dig out the shipping info.
UPS ground picked up the box here on the 18th. The scheduled delivery date on it has changed several times as i seems UPS is horribly behind for the holidays, I dont see it even getting into the computer for a couple days from when it was picked up. Plus the shipping date has changed several times from christmas eve, to friday, now today when i checked it shows Jan 2nd!! geez...
Brians & his mrs, tracking # sent over.... I do apoligize for ruining the christmas present, if there is any other parts you need id be happy to give you an unbeatable deal on them to make up for it and save you some more money on other parts.
I had one of the guys here that does all our UPS shipping dig out the shipping info.
UPS ground picked up the box here on the 18th. The scheduled delivery date on it has changed several times as i seems UPS is horribly behind for the holidays, I dont see it even getting into the computer for a couple days from when it was picked up. Plus the shipping date has changed several times from christmas eve, to friday, now today when i checked it shows Jan 2nd!! geez...
Brians & his mrs, tracking # sent over.... I do apoligize for ruining the christmas present, if there is any other parts you need id be happy to give you an unbeatable deal on them to make up for it and save you some more money on other parts.
i dont like agreeing with PSJ but i have to on in this case. If it was a UPS Problem i would have UPS Send a Letter Explaining what happened and send that off the Cleint.. This kind of Press can hurt Future revenue and a Letter From UPS can help Explain that YOU did everything in your power and it was there misdoings.
Teching In
Joined: Nov 2003
Posts: 11
Likes: 0
You guys should all realize that it was a week delay in shipping and it wasnt due to aidan's fault. His shop is veryvery busy all the time and he doesnt do much internet sales due to heavy traffic in the local store.
If people arent going to order from a shop because 1 in 1000 parts shows up a week late due to some ups holiday backlogging, then i wouldnt want those customers...
Another moral id hope you guys would realize, None of you hear about the 1000's of successful local/internet sales someone does, but when you do hear ONE thing, it is blown out of proportion and a shop could lose buisness because of one minor thing. that seems highly unfair no?
If people arent going to order from a shop because 1 in 1000 parts shows up a week late due to some ups holiday backlogging, then i wouldnt want those customers...
Another moral id hope you guys would realize, None of you hear about the 1000's of successful local/internet sales someone does, but when you do hear ONE thing, it is blown out of proportion and a shop could lose buisness because of one minor thing. that seems highly unfair no?
You guys should all realize that it was a week delay in shipping and it wasnt due to aidan's fault. His shop is veryvery busy all the time and he doesnt do much internet sales due to heavy traffic in the local store.
If people arent going to order from a shop because 1 in 1000 parts shows up a week late due to some ups holiday backlogging, then i wouldnt want those customers...
Another moral id hope you guys would realize, None of you hear about the 1000's of successful local/internet sales someone does, but when you do hear ONE thing, it is blown out of proportion and a shop could lose buisness because of one minor thing. that seems highly unfair no?
If people arent going to order from a shop because 1 in 1000 parts shows up a week late due to some ups holiday backlogging, then i wouldnt want those customers...
Another moral id hope you guys would realize, None of you hear about the 1000's of successful local/internet sales someone does, but when you do hear ONE thing, it is blown out of proportion and a shop could lose buisness because of one minor thing. that seems highly unfair no?
1.You are only as good as your last transaction.Period.
2.This started in November it has been way longer than a week.
3.We are all human and we all make mistakes, it is how you handle those mistakes.
4.if indeed this Last Week was a UPS mistake then they should Send out a written explaintion of what happend esp since La-Toy Motorsports is a customer of theres and they value there business.
A company just starting out on this or any board needs to make sure they do everything Right untill they establish a good Rep.. If something goes wromg it needs to be fixed even if it means taking a bath because future sales mean more than the present
We are talking about UPS here, they are pretty meticulous.
Originally Posted by KHShapiro
Few things you are missing here.
1.You are only as good as your last transaction.Period.
2.This started in November it has been way longer than a week.
3.We are all human and we all make mistakes, it is how you handle those mistakes.
4.if indeed this Last Week was a UPS mistake then they should Send out a written explaintion of what happend esp since La-Toy Motorsports is a customer of theres and they value there business.
A company just starting out on this or any board needs to make sure they do everything Right untill they establish a good Rep.. If something goes wromg it needs to be fixed even if it means taking a bath because future sales mean more than the present
1.You are only as good as your last transaction.Period.
2.This started in November it has been way longer than a week.
3.We are all human and we all make mistakes, it is how you handle those mistakes.
4.if indeed this Last Week was a UPS mistake then they should Send out a written explaintion of what happend esp since La-Toy Motorsports is a customer of theres and they value there business.
A company just starting out on this or any board needs to make sure they do everything Right untill they establish a good Rep.. If something goes wromg it needs to be fixed even if it means taking a bath because future sales mean more than the present
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Originally Posted by Pro Stock John
You must be in the middle of the desert because I use UPS exclusively and even the dinky UPS stores get stuff in the system within 24 hours.
I sent a package UPS today from a very dinky UPS store at 5:00 PM today. I just checked my tracking number and went into the system at 6:30 PM today. In other words, it took 90 minutes for it to show up.
Last edited by 99 Black Bird T/A; Dec 29, 2003 at 10:37 PM.
Staging Lane
Joined: Oct 2003
Posts: 83
Likes: 0
From: Land of the lost
I certainly hope that by the excuses we have seen, that LS1Tech doesnt just accept a check for sponsership...they should have a requirement of 20+ positive feedback requirement. I will say however, this is puerly out of jealousy...they have unbeleiveable prices on shortblocks and if I dont want anyone to have one but me.
Adian...you just got lazy this time...stop with excuses, start with the truth.
Adian...you just got lazy this time...stop with excuses, start with the truth.
Thread Starter
TECH Senior Member
iTrader: (7)
Joined: Jan 2002
Posts: 12,754
Likes: 0
From: Katy, TX
Well guys according to the tracking number Aidan sent me on the 29th, the package got entered into their system on the 23rd of December, and is showing up here tomorrow (Jan 2)..
LS1Tech is pretty critical of their sponsors, which is why we feel comfortable going to bat for them when things go wrong. We like to have good, close relations with them in the event a problem needs to be solved -- whether that be an issue with a customer, staff, or even another vendor. Its also LS1Tech policy to allow folks to express their praise AND their problems with a vendor (sponsor or not) as long as it doesn't turn into a flame fest. We protect our sponsors by removing advertisements from non-sponsors as well, since they're obviously paying for that privilege.
LS1Tech is pretty critical of their sponsors, which is why we feel comfortable going to bat for them when things go wrong. We like to have good, close relations with them in the event a problem needs to be solved -- whether that be an issue with a customer, staff, or even another vendor. Its also LS1Tech policy to allow folks to express their praise AND their problems with a vendor (sponsor or not) as long as it doesn't turn into a flame fest. We protect our sponsors by removing advertisements from non-sponsors as well, since they're obviously paying for that privilege.
The intercooler did arrive today at 4PM. The intercooler appears to be in great condition. I don't mind that it was shipped out late, I just wish there was more communication from the start.
