Friendly Chevrolet in Dallas = WORST SERVICE EVER
Thread Starter
Teching In
Joined: Oct 2004
Posts: 7
Likes: 0
From: Dallas, TX
Friendly Chevrolet in Dallas = WORST SERVICE EVER So I bought my extended warranty a few weeks ago. I have some problems with my transmission right now (Basically I have no ******* reverse), the main reason for doing so cause I figure may as well get some coverage for this fix since it'll probably cost alot to have fixed already...
Well, since the warranty is not in the computer yet I took it up to Friendly and they refused to work on it or give me a loaner (Which is covered under GM PP Major Guard, which I purchased) they basically told me I was out of luck and I need to take it up with the dealer I purchased the car from (In Houston, who says Friendly SHOULD be working on it). They outright refused to call Monument Chevrolet in Houston, ignored the paperwork I had from Monument (Which I might add explicitely states the warranty started 1/22/05).
The receipt for the GM PP Extended warranty says the effective date is 1/22/05, it says so on the receipt, it says NOTHING on the warranty of a "30 day wait period" for it to go into their computers to take effect, it says on the receipt, policy, and I was even told the effective date, 1/22/05. My main beef with Friendly is they outright refused to check up on the warranty like it was my fault for their own incompetance.
This is a fine display of the worst customer service you can give to a customer of yours, I work in the service industry myself, just not for vehicles, I'm a network admin for a largescale hosting provider in the metroplex, and if I heard one of my techs treating a customer like that I would have his *** fired that day.
I have complained to the service manager, Dave Post, and he tells me the same thing his peon Mark told me.
Dave's supervisor, Lewis apparently isnt answering my calls now.
Maybe they'll start returning some phone calls from my lawyer next week...
I'm taking my car to Sewell from now on, that's for sure.
Anyone happen to know the district service manager's contact info?
Heh, Friendly Chevrolet... thats a ******* oxymoron if I ever heard one after today
Well, since the warranty is not in the computer yet I took it up to Friendly and they refused to work on it or give me a loaner (Which is covered under GM PP Major Guard, which I purchased) they basically told me I was out of luck and I need to take it up with the dealer I purchased the car from (In Houston, who says Friendly SHOULD be working on it). They outright refused to call Monument Chevrolet in Houston, ignored the paperwork I had from Monument (Which I might add explicitely states the warranty started 1/22/05).
The receipt for the GM PP Extended warranty says the effective date is 1/22/05, it says so on the receipt, it says NOTHING on the warranty of a "30 day wait period" for it to go into their computers to take effect, it says on the receipt, policy, and I was even told the effective date, 1/22/05. My main beef with Friendly is they outright refused to check up on the warranty like it was my fault for their own incompetance.
This is a fine display of the worst customer service you can give to a customer of yours, I work in the service industry myself, just not for vehicles, I'm a network admin for a largescale hosting provider in the metroplex, and if I heard one of my techs treating a customer like that I would have his *** fired that day.
I have complained to the service manager, Dave Post, and he tells me the same thing his peon Mark told me.
Dave's supervisor, Lewis apparently isnt answering my calls now.
Maybe they'll start returning some phone calls from my lawyer next week...
I'm taking my car to Sewell from now on, that's for sure.
Anyone happen to know the district service manager's contact info?
Heh, Friendly Chevrolet... thats a ******* oxymoron if I ever heard one after today
