Dell PC Problem

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Old Jan 31, 2008 | 05:31 PM
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Default Dell PC Problem

My moms older P4 Dell with 768mb of mem and a 30 gb hard drive keeps on freezing after beeing in windows for like 2-10 mins. It will def not run longer than 10 mins. Also, sometimes during boot up it will automaticly restart on its own. So anyway, my first thoughts were its the hard drive. I ran a diagnostics using western digitals software in dos, and it said the drive is fine. Now Im starting to think its the power supply. Anyone have any suggestions or ideas?
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Old Jan 31, 2008 | 06:20 PM
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check the memory
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Old Jan 31, 2008 | 06:22 PM
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Sounds like this could be software related or power supply. I would suggest trying to boot from a live cd "linux". If it boots up fine and runs properly after that then its ur windows os. If it seems to be your windows just pop in ur windows cd and do a "repair". If this is a power supply issue its a pretty easy fix with just replacing with a new one. Good Luck
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Old Jan 31, 2008 | 06:43 PM
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Originally Posted by ls1nightrider
Sounds like this could be software related or power supply. I would suggest trying to boot from a live cd "linux". If it boots up fine and runs properly after that then its ur windows os. If it seems to be your windows just pop in ur windows cd and do a "repair". If this is a power supply issue its a pretty easy fix with just replacing with a new one. Good Luck
When I booted up into dells Bios, I was running a system test and it froze up in there as well. This makes me further believe that its the power supply and not a hard drive/software issue.
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Old Jan 31, 2008 | 07:03 PM
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Are the cooling fans turning?
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Old Jan 31, 2008 | 07:16 PM
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Originally Posted by jlrz28
Are the cooling fans turning?
yes...
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Old Jan 31, 2008 | 07:32 PM
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Gotta ask...You could probe the power supply outputs and check the voltages
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Old Jan 31, 2008 | 07:46 PM
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Originally Posted by jlrz28
Gotta ask...You could probe the power supply outputs and check the voltages
That, and also check the capacitors on mobo.

bulging or leaking = bad
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Old Jan 31, 2008 | 08:04 PM
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Originally Posted by jlrz28
Gotta ask...You could probe the power supply outputs and check the voltages
i havent done that yet...
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Old Jan 31, 2008 | 08:04 PM
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Originally Posted by 954mula
That, and also check the capacitors on mobo.

bulging or leaking = bad
the caps look fine.
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Old Jan 31, 2008 | 08:08 PM
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Try running it with only 1 stick of ram at a time. You should have a 512 and a 256 chip right? Well try just running it with the 512 once and if it freezes then try the 256. Memtest is a free program that you can burn to a cd and run on startup. It will let you know if there is a problem with memory.
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Old Jan 31, 2008 | 08:40 PM
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Originally Posted by connexion2005
Try running it with only 1 stick of ram at a time. You should have a 512 and a 256 chip right? Well try just running it with the 512 once and if it freezes then try the 256. Memtest is a free program that you can burn to a cd and run on startup. It will let you know if there is a problem with memory.
This was one of the first things that I did. At first it ran for a good hour or so, but then it started doing the exact same thing. Whether I left the 512 or the 256 in there it didnt matter. I even tried them in different banks.
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Old Jan 31, 2008 | 09:45 PM
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Believe it or not it could also be a virus that is causing your issues. This happened to me a while back and the only fix was to reload the OS.
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Old Feb 1, 2008 | 03:50 AM
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i believe that it is a power supply problem as well.

Is the computer constatnly one and never turned off?
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Old Feb 1, 2008 | 08:15 AM
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lol, not a PSU problem. you're got an overheating issue. the computer sensing that the CPU is overheating and thus "saving" itself. you can take it to a tech and they could reapply some thermal paste. im a geek squad technician so im not speeking out of my ***. you usually wont see a PSU cause shutdown problems. you can rule out software or HDD problems because you freeze up in BIOS. if the thermal paste doesnt do anything for you, then its a MOBO. a PSU issue will cause the unit to not power on at all, or not allowing the unit to restart.
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Old Feb 1, 2008 | 08:31 AM
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I've been in the IT Industry for over 13 years. While an over heating problem could be the issue, It could also be a power supply issue or several other things for that matter. To make the statement "lol, not a PSU Issue" shows just how competent most GeekSquad techs are.

Judging by the specs on the machine, It's probably time to replace it. Check the bios to see if it logs any error related to overheating. Most older machines do not keep logs in the bios but maybe you will get lucky. You can also physically feel the heatsink on the processor. Be careful though, I have been burned before. If a machine is over heating to the point it shuts down you can usually smell it. At that point thermal grease is not going to fix it for long if at all. You could go buy a power supply and try it. If it does not fix the issue just return the PSU and replace the machine.

JMHO
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Last edited by OhOneWS6; Feb 1, 2008 at 12:20 PM.
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Old Feb 1, 2008 | 03:21 PM
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Originally Posted by Splitz
i believe that it is a power supply problem as well.

Is the computer constatnly one and never turned off?
Yes, she keeps it on all the time.
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Old Feb 1, 2008 | 03:21 PM
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Originally Posted by OhOneWS6
I've been in the IT Industry for over 13 years. While an over heating problem could be the issue, It could also be a power supply issue or several other things for that matter. To make the statement "lol, not a PSU Issue" shows just how competent most GeekSquad techs are.

Judging by the specs on the machine, It's probably time to replace it. Check the bios to see if it logs any error related to overheating. Most older machines do not keep logs in the bios but maybe you will get lucky. You can also physically feel the heatsink on the processor. Be careful though, I have been burned before. If a machine is over heating to the point it shuts down you can usually smell it. At that point thermal grease is not going to fix it for long if at all. You could go buy a power supply and try it. If it does not fix the issue just return the PSU and replace the machine.

JMHO
Matt
I agree with you 100% I will be installing the PS tomorrow, and see if it still freezes up.
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Old Feb 1, 2008 | 08:40 PM
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I'm sticking with the memory or a heat issue. Hell the fan in the power supply could be stopped up too. I've got one that is doing that now. Just have to get off my lazy *** and do that.
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Old Feb 1, 2008 | 08:50 PM
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When it powers off, does the power light turn orange?


B
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