Potential Resolution With the Feedback System
09-17-2008, 10:45 AM
#1
Potential Resolution With the Feedback System Since the feedback system was reinstated after the last rounds of upgrades I've been having some problems with receiving feedback from people. This isn't a fault of the operating system, but rather an user error that I believe is propogated by an innacurate message.
When you send someone feedback they receive a PM. The PM says:
That PM has a link in it. Example: https://ls1tech.com/forums/itrader_d...=56246&u=59206
The problem I'm having and I'm sure others are also is that people are following that link and believing in order to leave feedback they only have to hit reply on that page and it's done. That's not the case though. Instead you have to go to the person's user profile and click on submit feedback for ___________ . Example: https://ls1tech.com/forums/itrader.php?u=59206
Could we please have the PM that is sent to users to notify them that they've received feedback be replaced by the old one that instead sent them to the user's profile. Where it has submit feedback in bold letters. I've tried to handle this myself sending people PMs requesting that they fix this, but haven't had any actually fix it. It's becoming rather frustrating. If this could be addressed it would be greatly appreciated.
When you send someone feedback they receive a PM. The PM says:
Originally Posted by Feedback PM
You have received a new rating or comment from crazyhorses.
Details about this transaction can be found on this page.
Note: This is an automated message.
Details about this transaction can be found on this page.
Note: This is an automated message.
The problem I'm having and I'm sure others are also is that people are following that link and believing in order to leave feedback they only have to hit reply on that page and it's done. That's not the case though. Instead you have to go to the person's user profile and click on submit feedback for ___________ . Example: https://ls1tech.com/forums/itrader.php?u=59206
Could we please have the PM that is sent to users to notify them that they've received feedback be replaced by the old one that instead sent them to the user's profile. Where it has submit feedback in bold letters. I've tried to handle this myself sending people PMs requesting that they fix this, but haven't had any actually fix it. It's becoming rather frustrating. If this could be addressed it would be greatly appreciated.
09-17-2008, 10:49 AM
#2
Since the feedback system was reinstated after the last rounds of upgrades I've been having some problems with receiving feedback from people. This isn't a fault of the operating system, but rather an user error that I believe is propogated by an innacurate message.
When you send someone feedback they receive a PM. The PM says:
That PM has a link in it. Example: https://ls1tech.com/forums/itrader_d...=56246&u=59206
The problem I'm having and I'm sure others are also is that people are following that link and believing in order to leave feedback they only have to hit reply on that page and it's done. That's not the case though. Instead you have to go to the person's user profile and click on submit feedback for ___________ . Example: https://ls1tech.com/forums/itrader.php?u=59206
Could we please have the PM that is sent to users to notify them that they've received feedback be replaced by the old one that instead sent them to the user's profile. Where it has submit feedback in bold letters. I've tried to handle this myself sending people PMs requesting that they fix this, but haven't had any actually fix it. It's becoming rather frustrating. If this could be addressed it would be greatly appreciated.
When you send someone feedback they receive a PM. The PM says:
That PM has a link in it. Example: https://ls1tech.com/forums/itrader_d...=56246&u=59206
The problem I'm having and I'm sure others are also is that people are following that link and believing in order to leave feedback they only have to hit reply on that page and it's done. That's not the case though. Instead you have to go to the person's user profile and click on submit feedback for ___________ . Example: https://ls1tech.com/forums/itrader.php?u=59206
Could we please have the PM that is sent to users to notify them that they've received feedback be replaced by the old one that instead sent them to the user's profile. Where it has submit feedback in bold letters. I've tried to handle this myself sending people PMs requesting that they fix this, but haven't had any actually fix it. It's becoming rather frustrating. If this could be addressed it would be greatly appreciated.
EDIT: Hmm, I don't really see anything to change that message. I don't have any more time to poke around, but I'm sure it's there somewhere.
Last edited by phantomzer0; 09-17-2008 at 10:56 AM.
09-17-2008, 11:14 AM
#3
Rehab is for quitters...
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I have received a few PM's in the last couple months, from other members asking about this very thing.
The automatic PM states "a new rating or comment" but it seems some are missing that last part. They reply and think they are submitting return feedback, when actually all they are doing is replying to the comment.
There are hundreds of people that use the current system correctly every day, it is just a handful that are having some trouble. I am sure we could clarify it more with a more detailed auto PM, but IMO it really states everything you need to know already. The rest is up to the user to read what it actually says and make sure they are responding correctly with either return feedback or simply a comment.
Just my opinion.
The automatic PM states "a new rating or comment" but it seems some are missing that last part. They reply and think they are submitting return feedback, when actually all they are doing is replying to the comment.
There are hundreds of people that use the current system correctly every day, it is just a handful that are having some trouble. I am sure we could clarify it more with a more detailed auto PM, but IMO it really states everything you need to know already. The rest is up to the user to read what it actually says and make sure they are responding correctly with either return feedback or simply a comment.
Just my opinion.
09-17-2008, 11:39 AM
#4
This should be an easy fix. I am running the trader system on my board. I can figure out how to fix it and post in here for the admins to evaluate, hopefully making it easy enough for them to want to fix it.
EDIT: Hmm, I don't really see anything to change that message. I don't have any more time to poke around, but I'm sure it's there somewhere.
EDIT: Hmm, I don't really see anything to change that message. I don't have any more time to poke around, but I'm sure it's there somewhere.
I have received a few PM's in the last couple months, from other members asking about this very thing.
The automatic PM states "a new rating or comment" but it seems some are missing that last part. They reply and think they are submitting return feedback, when actually all they are doing is replying to the comment.
There are hundreds of people that use the current system correctly every day, it is just a handful that are having some trouble. I am sure we could clarify it more with a more detailed auto PM, but IMO it really states everything you need to know already. The rest is up to the user to read what it actually says and make sure they are responding correctly with either return feedback or simply a comment.
Just my opinion.
The automatic PM states "a new rating or comment" but it seems some are missing that last part. They reply and think they are submitting return feedback, when actually all they are doing is replying to the comment.
There are hundreds of people that use the current system correctly every day, it is just a handful that are having some trouble. I am sure we could clarify it more with a more detailed auto PM, but IMO it really states everything you need to know already. The rest is up to the user to read what it actually says and make sure they are responding correctly with either return feedback or simply a comment.
Just my opinion.
I believe it's also a courtesy thing. If someone sends you feedback and everything went well in the transaction you should in turn return the compliment.