Your help and understanding appreciated
01-18-2008, 04:39 PM
#1
Your help and understanding appreciated Due to serious medical complications I find myself working alone for the forseeable future. Strano Performance is not closed, just extremely busy for one person doing all the work.
Today I had 14 voicemails, and didn't know it until 5 PM because I was on the phone, doing tech and taking orders, and packing boxes all day.
I ask for your understanding and patience. It might take me a while to call back, but I will call you back. Phone calls do take priority over e-mails so if you are a hurry to know something, you might try both. But as always details are best dealt with by phone. Orders can be placed online on our website, but if you don't see the item, please call.
I ask for your help by letting folks know. My worst fear is that someone flips out because it took me a day or two to finally get back to them, and in the meantime goes screaming about that on the internet. I humbly ask if you know or hear of someone looking for me that you let them know I'm doing my level best and will respond to them as soon as humanly possible.
Last year was out best year ever, by far. I worked the majority of it by myself and it's a bit overwhelming to do all the work... but it needs done and my name is on the door.
Today I had 14 voicemails, and didn't know it until 5 PM because I was on the phone, doing tech and taking orders, and packing boxes all day.
I ask for your understanding and patience. It might take me a while to call back, but I will call you back. Phone calls do take priority over e-mails so if you are a hurry to know something, you might try both. But as always details are best dealt with by phone. Orders can be placed online on our website, but if you don't see the item, please call.
I ask for your help by letting folks know. My worst fear is that someone flips out because it took me a day or two to finally get back to them, and in the meantime goes screaming about that on the internet. I humbly ask if you know or hear of someone looking for me that you let them know I'm doing my level best and will respond to them as soon as humanly possible.
Last year was out best year ever, by far. I worked the majority of it by myself and it's a bit overwhelming to do all the work... but it needs done and my name is on the door.
__________________
www.stranoparts.com --814-849-3450
Results matter. Talk is cheap. We are miles beyond the success anyone else has had with the 4th gens, and C5, C6, C7 Corvettes,
10 SCCA Solo National Championships, 2008 Driver of they Year, 2012 Driver of Eminence
13 SCCA Pro Solo Nationals Championships
2023 UMI King of the Mountain Champion
www.stranoparts.com --814-849-3450
Results matter. Talk is cheap. We are miles beyond the success anyone else has had with the 4th gens, and C5, C6, C7 Corvettes,
10 SCCA Solo National Championships, 2008 Driver of they Year, 2012 Driver of Eminence
13 SCCA Pro Solo Nationals Championships
2023 UMI King of the Mountain Champion
01-18-2008, 08:22 PM
#3
Hope your mom is doing better than I last heard.
I wouldn't worry about someone making you look unprofessional on this forum. Many people here know what your going through and would point them to this thread. Ive had nothing but outstanding service from both of you. Good luck with everything.
I wouldn't worry about someone making you look unprofessional on this forum. Many people here know what your going through and would point them to this thread. Ive had nothing but outstanding service from both of you. Good luck with everything.
01-19-2008, 04:00 PM
#7
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Its been a real pleasure doing business with you and I look foward to doing more. Like stated in all the previous post's, You are a Real, TRUE, Standup guy and only good things come to those types of people so I hope everything gets turns out well for you and your family SAM!! Good luck!!!
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01-19-2008, 05:37 PM
#8
never done business with you personally, but gettin to know you through the forum, you seem like an honest business man, and a good (and helpful) person. I truly wish the best to you and yours, and hope everything turns out for the best
01-21-2008, 11:51 AM
#9
Thanks everyone, and I'm glad I've been able to help. I don't intend on stopping... just need to re-arrange somethings and refigure how to do the job of 3 folks while not short-changing anyone on tech or setup help.
__________________
www.stranoparts.com --814-849-3450
Results matter. Talk is cheap. We are miles beyond the success anyone else has had with the 4th gens, and C5, C6, C7 Corvettes,
10 SCCA Solo National Championships, 2008 Driver of they Year, 2012 Driver of Eminence
13 SCCA Pro Solo Nationals Championships
2023 UMI King of the Mountain Champion
www.stranoparts.com --814-849-3450
Results matter. Talk is cheap. We are miles beyond the success anyone else has had with the 4th gens, and C5, C6, C7 Corvettes,
10 SCCA Solo National Championships, 2008 Driver of they Year, 2012 Driver of Eminence
13 SCCA Pro Solo Nationals Championships
2023 UMI King of the Mountain Champion
01-23-2008, 03:12 AM
#14
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I wish your mother the best. I'm sure everyone will understand and I'm sure anyone that sees this thread and has dealt with you in the past will do all they can to inform those that have not. You're an asset to this community, Sam. I'm sure a lil more lead time on call-backs and shipments won't hurt business much, if at all.
01-23-2008, 10:50 AM
#15
Damn man, sad news. Hope she pulls thru A-ok. You guys will be in our prayers.
Someone would have to be a complete dick to begin with to complain about this, especially with your normal top notch customer service. I would have to say all your current & previous customers who have actually dealt with you & your mom will be behind you 1000% during this time.
Hell maybe you could find a couple people up in PA that are members & willing to help you out around there. I know I would if I lived closer without you even asking.
Someone would have to be a complete dick to begin with to complain about this, especially with your normal top notch customer service. I would have to say all your current & previous customers who have actually dealt with you & your mom will be behind you 1000% during this time.
Hell maybe you could find a couple people up in PA that are members & willing to help you out around there. I know I would if I lived closer without you even asking.