So you said you changed the crank position sensor on the DFW LSX/LTX website after it left my shop, but now you're saying you didn't?

I'm not sure how the engine leaning would cause the upper radiator support to get broken. I can see how it could cause the MAP sensor to get pulled out especially with the wiring loomed up tight. I can't say with 100% certainty that we didn't cause it. I do know it backfired a couple of times and that could have caused it as well. However you accepted the car as it was, because you told us you suspected a bad fuel pump, the car never ran right when we got it in the shop. The first time we worked on the car it was crisp. Decent cold start, no hesitation or other driveability issues. When it came back into the shop, I drove it 1/4 mile to the end of our street and back. It shifted through all the gears fine but the fluid smelled bad. It ran poorly at that time. It seemed rich at idle and sluggish on acceleration.

You were frustrated because of the additional cost that the installation errors caused. You had already brought a rollback to pick it up because of the suspected fuel pump issue and were on a timeline, otherwise we could have had time to diagnose the car. I was willing to put a pressure gauge on it and look at the fuel pressure but you declined. A quick look at scanner data would have revealed a dead MAP.

We would have made it right whether it was our fault or not but we weren't given the opportunity. Just legal threats.

 

I've got nothing bad to say about Jake's. Would purchase again.

 

-------- Original message --------
From: Jake's Performance
Date:06/09/2014 9:36 PM (GMT-04:00)
To: "Big Dragon Truck & Trailer Repair Inc."
Subject: Re: transmisson fluid

Denny,
If you don't trust us to work on your car please take it elsewhere next time. I've fixed the issues your installer and tuner couldn't figure out previously. Your shifter wasn't properly adjusted when the trans was installed. That just cost you $1000 for a freshen up, $200 for a converter cut and clean, $400 for R&R labor, plus fluid and tax. They did you a real fine job.

When we tore down the transmission, we found burnt overdrive and overrun frictions. Those two clutches rarely fail and without other clutches being burnt, they don't indicate low pressure or fluid fill which is what we see most often.
I told Chris when it was torn down, that we needed to check the shifter cable adjustment when we re-installed it, because that was the most likely cause of that failure. Those two clutches cannot be on at the same time, and if the shifter is in the 3rd gear position, with the way the shifter was adjusted, they would both be seeing apply oil, causing them the work against each other.
The over-run clutch sees NO load unless you have the car in 1st, 2nd, or 3rd and you do a hard deceleration. That is a clutch pack we rarely see failed, even on 300K mile towing rigs.
After they got it installed and ready to go today I checked the shifter cable adjustment. Even trying to correct it at the cable mounting bracket it was off, which means the shifter adjustment has been off since it was installed. I took pictures of the cable with the trans and shifter in the OD position. It was WAY off relatively. There's very little margin for error there and yours was well beyond that.

Jake

 

Jake's performance quality care!





More quality work!

 

A drum with a race installed. A race sitting beside it to show the interface. It doesn't matter whether it is pressed or slip fit.

 

I am not builder, nor do I claim to be. I am just going by what I was told by the shops I worked with.

It is unfortunate that the parts didn't workout. I got a solid unit now that works well and I am happy.

I am still upset about the fact that you have the drum and we don't have any money after it is all said and done.

 

Have John send a return freight label and I will ship him the drum back.

 

Problem is Jon has no use for the drum and niether do I. I am not sure why you told Jon you were going to refund us the the part at your cost, and then decide not to.

Is there a reason you can't just sell the drum or use it in a build if it still good?

I just see no point in sending it back if it is not going to be used. Where you can actually use the part in a build and make money.

 

I could use the drum in a build. I have about 30 more on the shelf so it's not anything I need immediately.

It would have to polish the band surface, replace the pressure plate, frictions, and steels. The drum itself isn't worth much.

Your warranty for the transmission is through John, not me.
When I build a transmission with aftermarket parts there is NO warranty on the parts. If I get a drum from an outside vendor and it fails, that is on me, they don't replace the drum. Been there done that.
If an input shaft were to fail, it's my problem.
As a builder I don't tell the customer where my parts come from. This isn't necessarily to be secretive, its to prevent them from having to deal with my customer.
If I build the transmission it is my responsibility to select and inspect the parts for service.
If a part fails and I believe it is due to a manufacturing issue I should be thedumone who contacts the supplier, not the end user.
John made the choice to inform you where the parts came from. Possibly to shift blame for the failures you guys had. I don't believe he did so with malice and I believe he sincerely thought the perceived lube issue was the problem. After we supplied a 2nd different drum and you guys used a different valve body, yet still had the same failure, he probably realized that wasn't likely the problem.
He did not call or email stating he was going to send the drum back, it just showed up out of the blue with a letter asking for a refund.
I'm sure he was hoping to recoup some of his losses on your build.
By the time all this had transpired I had seen posts where you have slandered my business claiming our parts caused your failure with no indication that is the case and several good indicators it is not the case.

The parts that were sent back technically don't have any warranty. In neither case could I find any defect but I sent a different drum to John to rule it out as a problem. I did so as a courtesy.
My courtesy has been repaid by your lack of respect and judgement on multiple forums. I don't feel any obligation is owed to you or John. The drum belongs to him if he chooses, he can pay for return shipping.
John cannot control what you do and I understand that. However my good will expired when I started getting publicly blamed by you.

 

I trusted Jake to build me a 4l80 for an Ultra 4 car. These cars are raced offroad over uneven ground with 1 ton axles, solid power, and 40" tires. That's stress on everything.

 

Offroad and especially Ultra 4 is definitely some of the most brutal use a transmission (or vehicle in general) will see. WHOLE different ball game.

 

Sounds like people who shouldn't be working on cars are blaming self induced issues on a trans.

I have no issue with my jakes 80e, and every time I call em I get a helpful answer.

 

I agree with this post 100%. I plan to install a 4L80e in my car. I plan to use Jake in some way- full trans or parts only. In my time on this board, I can say I have not seen anything bad regarding him or his shop. He is the industry leader for 4L80e's.

Regarding the others who have had bad experiences- it seems the issues at hand were not Jake's fault, and you are taking it out on him despite him trying to help you. Finding out you wasted a ton of money at other shops is never fun. Finding a good shop to sort things out is a rarity anymore. I find no reason not to trust Jake.

Best of luck to everyone in the thread. Keep motoring!

 

Good luck to you sir as well.

 

I have always dealt with RMP transmissions out of Indiana is a long ship for me but I never had any problems with them, RPM transmissions don't live without been put on a transmission dino first and is a well worth assurance for the swapper yourselfer as me, they else have a refreshment program that is awesome for a fraction of the cost.

http://www.rpmtransmissions.com/

 

How much for the drum?

 

I'm happy with the transmission he build me the second time around. The issues were lack of proper communication,horrible customer service and not taking responsibility for the events that happen with the car that is all. I paid him whatever he invoiced me for and he still acted very un-professional toward me. I'm a business owner myself and would never do my customers that way,but that's just me.