Customer service!!
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Joined: Feb 2008
Posts: 86
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From: Finksburg,Md
Customer service!! Ok so in the past few weeks customer service has been coming up alot and everyone knows that in running a business or to make a business run smooth customer service is always important.The customer is always right! Well the meaning of this post is to get you guys insight on customer service .What is excellent customer service to you? What do you expect?Also if you have dealt with Performance Auto Fabrication what was your expirience with the customer service like?Also what could we do to improve our customer service?
Thank you for helping us to make your expierience with us alot easier.
Thank you for helping us to make your expierience with us alot easier.
i am in same boat with my business too
biggest thing for me is to treat customers fair, IE explain things if they don't understand, help them make an informed decision, be fair on pricing.
that seems to be a lot of key elements for repeat customers in my case.
when dealing with performance end. first question i ask is What are your goals?
i do not say make full blown race car out of a daily driver. Try to compromise where as the customer will be happy with improvement. usually if you give them informed advice they will follow it.
biggest thing for me is to treat customers fair, IE explain things if they don't understand, help them make an informed decision, be fair on pricing.
that seems to be a lot of key elements for repeat customers in my case.
when dealing with performance end. first question i ask is What are your goals?
i do not say make full blown race car out of a daily driver. Try to compromise where as the customer will be happy with improvement. usually if you give them informed advice they will follow it.
the term "customer is allways right" is waaayyyy overrated. some people take advantage of that and try their best to get something for free behind that term. its rediculous. being in the business for 12years i run into it everyday being a service manager at a dealership and i cant imagine what it must be like in the performance industry.
lets count how many posts are gonna request something for free...
lets count how many posts are gonna request something for free...
very good point about customer's always right. i have been running into situation where the customers think all mechanics are out to screw you.
i have had the customers screw me over more than anything. my favorite is when they bring the car in for service for one thing and something totally unrelated happens next. since i touched it last it was my fault.
i have had the customers screw me over more than anything. my favorite is when they bring the car in for service for one thing and something totally unrelated happens next. since i touched it last it was my fault.
the term "customer is allways right" is waaayyyy overrated. some people take advantage of that and try their best to get something for free behind that term. its rediculous. being in the business for 12years i run into it everyday being a service manager at a dealership and i cant imagine what it must be like in the performance industry.
lets count how many posts are gonna request something for free...
lets count how many posts are gonna request something for free...
I am a Service Advisor for a dealership and see some of it. I disagree with the term the customer is always right, because they aren't(I am not going to tell a customer that), but half the time they are far from it. Many people in this day and age feel they deserve something for nothing and they don't. In situations where we are not at fault with something, I have noticed that explaining everything to them and working with them coming to a reasonable and acceptable agreement showing them that I am willing to work with them goes a long way. You have to give a little to get something and there are some that won't give, but they end up not getting anything. Now of course if it was our mistake, then they are taken care of.
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Verdad Gallardo i hate when people skimp or rush you when ur dealing with safety items... (broken studs, tires worn so low the belts are showing, etc) they r just so freakin dumb!
oh and i hate the question "So how long do u think it will last?" I DONT FREAKIN KNO! IT COULD LAST 3 YEARS IT COULD LAST 3 DAYS! I'M NOT A FREAKIN MAGICIAN IM AN AUTOMOTIVE TECHNICIAN!!!!!!!!!!!!!!
oh and i hate the question "So how long do u think it will last?" I DONT FREAKIN KNO! IT COULD LAST 3 YEARS IT COULD LAST 3 DAYS! I'M NOT A FREAKIN MAGICIAN IM AN AUTOMOTIVE TECHNICIAN!!!!!!!!!!!!!!
You guy's like my sig
That was brought about from customer service and endless BS calls(main reason I don't post results of big hp cars anymore).My bussiness is run straight forward with no BS.Most of my customers like it,some get scared off.
That was brought about from customer service and endless BS calls(main reason I don't post results of big hp cars anymore).My bussiness is run straight forward with no BS.Most of my customers like it,some get scared off.
