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Engine builder taking ages... Normal?

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Old Oct 20, 2012 | 05:09 AM
  #21  
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Originally Posted by mike13
Some of the suppliers can take their sweet *** time when it comes to high end parts.
That's fine, but the engine builder should pick up the phone, or send an email and relay that information to the customer.

Delays happen, every business has them, but keep the customer informed as to what the delays are, and how long you expect them to be.
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Old Oct 20, 2012 | 06:28 AM
  #22  
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Ah, success. After multiple emails and international calls. Oh yeah, ARP sent the wrong studs? Lol.

I thought i was maybe being a bit stupid in getting annoyed at the time it took, guess i had a right too.

So yeah, 2 weeks i've been told. See how it goes. Hopefully good from here.
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Old Oct 20, 2012 | 12:22 PM
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Fraser still work there?
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Old Oct 20, 2012 | 12:26 PM
  #24  
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Originally Posted by Pro Stock John
Fraser still work there?
I hope so...I'm awaiting a reply myself. I paid for a block a few months back for them to hang onto it until I could afford to have it machined. I'm only getting ready now to have it machined though, so the delay there was from my end.

I have emailed a couple of times over the past 2-3 weeks though and not heard back.
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Old Oct 20, 2012 | 03:46 PM
  #25  
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Only part time now... Few hours a week or so. That was my original issue... And I think why I'm having problems.
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Old Oct 20, 2012 | 03:51 PM
  #26  
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Fraser's customer service has always been great for me.
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