JET-HOT not honoring warranty JET HOT
10-18-2010, 11:10 AM
#41
FormerVendor
Join Date: Mar 2010
Location: North Carolina, Oklahoma, and Arizona
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
JET HOT,
Have you actually read the guarantee provided with the part? The OP posted it on the first page. It states pretty clearly that you will repair AND recoat a part that rusts through.
If your position is that, due to the ownership change, you are not liable for the written guarantee, there are too many variables for me to address the validity and you could be correct.
If you really believe the statements in the remainder of your post, I recommend you spend a few hundred dollars to consult with an attorney and rewrite your written guarantee/warranty with their guidance. The law is heavily slanted in favor of consumers when it comes to expressed warranties.
Have you actually read the guarantee provided with the part? The OP posted it on the first page. It states pretty clearly that you will repair AND recoat a part that rusts through.
If your position is that, due to the ownership change, you are not liable for the written guarantee, there are too many variables for me to address the validity and you could be correct.
If you really believe the statements in the remainder of your post, I recommend you spend a few hundred dollars to consult with an attorney and rewrite your written guarantee/warranty with their guidance. The law is heavily slanted in favor of consumers when it comes to expressed warranties.
10-18-2010, 11:38 AM
#42
FormerVendor
Join Date: Mar 2010
Location: North Carolina, Oklahoma, and Arizona
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
JET-HOT
What I wanted was my stuff fixed correctly/replaced if needed. You know my pass side header looks really good and its becoming more apparent to me that if the coat fails like it did on the drivers side you don't have very long to get it recoated? Does the jethot process do something that would let the steel rust at an accelerated rate??? The steel under the coating must fail very quickly after the coating starts to pit or whatever?
I did not recieve any paper work when the headers were redone in 2007, not one piece. I did get a thank you card with a jethot membership in the postal mail.
Did you replace the parts in 2007? Or did you weld and recoat?
Sorry to hear your under new ownership...
What I wanted was my stuff fixed correctly/replaced if needed. You know my pass side header looks really good and its becoming more apparent to me that if the coat fails like it did on the drivers side you don't have very long to get it recoated? Does the jethot process do something that would let the steel rust at an accelerated rate??? The steel under the coating must fail very quickly after the coating starts to pit or whatever?
I did not recieve any paper work when the headers were redone in 2007, not one piece. I did get a thank you card with a jethot membership in the postal mail.
Did you replace the parts in 2007? Or did you weld and recoat?
Sorry to hear your under new ownership...
We are and have been VERY excited about the new ownership. It will and has brought many changes and has taken a good amount of time to get (even though still not completely) settled in. The best is still to come‼
I am working to find a good middle ground on your issue. I make no promises at this time and only ask that you understand I can only go on what I have in our system and your word.
10-18-2010, 05:08 PM
#43
Launching!
iTrader: (1)
Join Date: Feb 2006
Location: Pineville, KY
Posts: 221
Likes: 0
Received 0 Likes
on
0 Posts
Thanks for the thread guys! I now know not to use Jet-Coat.
Since it has actual statements from Jet-Coat, this probably needs to be a sticky so that others can get a fair and balanced opinion on using Jet-Coat.
Since it has actual statements from Jet-Coat, this probably needs to be a sticky so that others can get a fair and balanced opinion on using Jet-Coat.
10-18-2010, 05:37 PM
#44
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
Nobody told me it was a one time only deal in 2007? And these new headers rusted completly in half from 2007 to new years 2010? I have had uncoated headers that lasted longer than that...
10-19-2010, 04:24 PM
#45
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
10-20-2010, 07:13 AM
#46
FormerVendor
Join Date: Mar 2010
Location: North Carolina, Oklahoma, and Arizona
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
Jet-hot: Its not a different company. I bought my parts from Jet Hot and my warranty says JET HOT , the website is www.jet-hot.com, your user name is JET-HOT. ITS NOT A DIFFERENT COMPANY ITS JET-HOT! If you want to go by ncoat or any other name thats fine with me but please represent your product and not act like its a thing of the past when you still use the name ect...
10-20-2010, 07:55 AM
#47
TECH Enthusiast
Join Date: Jan 2007
Location: OHIO
Posts: 732
Likes: 0
Received 0 Likes
on
0 Posts
jet hot IS garbage...My Grotts were coated in/out but they still rusted within 1 yr. Within 1 yr they had surface rust, and this car has never been in bad weather. My headers aren't SS but the coating should have prevented anything for at least 1 yr. I will never use Jet Hot again!
10-20-2010, 08:06 AM
#48
TECH Enthusiast
Join Date: Jan 2007
Location: OHIO
Posts: 732
Likes: 0
Received 0 Likes
on
0 Posts
For those of us who do not know...what are we (the end user) suppose to do when we see the beginnings of rust coloration on our $900.00 headers plus another $450.00 for coating? Is there something we're suppose to clean them with, pay another $500.00 for re-coat? I wasn't told anything when I got my headers coated, believe me...for what i spent I would have followed the directions! When I got my GROTTS, he was the ONLY guy making long tube headers for LS1 F-bodies!
10-20-2010, 11:41 AM
#49
After reading this entire thread with the unhappy customer (rightfully so!) and the explanations (excuses) from JET HOT (or whatever they call themselves) I would like to hear from some satisfied customers. The long winded explanation from JH was informative but did NOTHING to quell my intrepidation about purchasing this product. The JH guy might be excited with the future of this company but JH is also are writing his cheques so... I see future purchasers choosing alternative coatings or going to stainless steel headers with no coating, me included. Ceramic coatings seem to have some real advantages for exhaust systems but the warranty and cost of it is pushing me to a better header material from a reputable and recommended manufacturer (from this forum!). I wonder if anyone is going to recommend JH on this forum? I'm waiting... Until then, caveat emptor consumer! Red flags go up for me when I see responses like this to a past consumer from a company...
10-20-2010, 04:56 PM
#50
While I cannot comment on Jet Hot's warranty process, I can say that almost every time I see flaking coating it is on a mild steel header, and it is almost always at the bottom of the header by the collector. All it takes is a good chip/road damage, or even a scratch/gouge on the slip fit collector (from slipping it togethor), and the rust can start. Once the rust starts it pops to coating off like paint coming off a wall. If you don't watch it, it will eventually rust through. Coating a mild steel is not like some vaccine againt rust...it is more like trying to put of the inevitable.
The funny thing is, the same coating on a stainless header will last years with no issues. We never have flaking complaints on the stainless headers we coat. That really leads me to believe that the issue is that the coating getting damaged/chipped up at some point giving rust a way in to start the flaking.
The funny thing is, the same coating on a stainless header will last years with no issues. We never have flaking complaints on the stainless headers we coat. That really leads me to believe that the issue is that the coating getting damaged/chipped up at some point giving rust a way in to start the flaking.
10-20-2010, 08:41 PM
#51
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
Jet-Hot is very much a new company, check court records and you will see Just because a name is still in use due to a brand or a web site is posted under the same name has no ground on a new or old company. If we would like to get technical on the issue Jet-Hot was NEVER a company name. It has and will always be a brand. MCCI was the original company nCoat, LLC is the present.
10-20-2010, 08:58 PM
#52
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
jet hot IS garbage...My Grotts were coated in/out but they still rusted within 1 yr. Within 1 yr they had surface rust, and this car has never been in bad weather. My headers aren't SS but the coating should have prevented anything for at least 1 yr. I will never use Jet Hot again!
The jethot website has a test of a salt attack for over 5,000 hours. Is 2 1/2 Ohio winters worse than that? From December to March my car at the most was exposed to 80 hours of salt per year. Lets say it was 3 years that still only 240 hours of exposure? The numbers just don't add up to me on that one...
Jethot: How many times did you polish those headers during that 5,000 hour salt attack. Also why not post the care/polish instructions on your website?
10-20-2010, 10:04 PM
#53
I can say that almost every time I see flaking coating it is on a mild steel header, and it is almost always at the bottom of the header by the collector. All it takes is a good chip/road damage, or even a scratch/gouge on the slip fit collector (from slipping it togethor), and the rust can start. Once the rust starts it pops to coating off like paint coming off a wall. If you don't watch it, it will eventually rust through.
The reason stainless steel doesn't rust is because it's stainless steel.
Take a real close look at any brand coated steel header, you will see bare spots in the collector area in the middle of the four primaries, and in between each primary.
10-20-2010, 10:35 PM
#54
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
I disagree. Coated steel headers rust at the collector because the primaries are so close together in that area that the coating cannot cover 100% of the steel. When theres bare steel, theres going to be rust.
The reason stainless steel doesn't rust is because it's stainless steel.
Take a real close look at any brand coated steel header, you will see bare spots in the collector area in the middle of the four primaries, and in between each primary.
The reason stainless steel doesn't rust is because it's stainless steel.
Take a real close look at any brand coated steel header, you will see bare spots in the collector area in the middle of the four primaries, and in between each primary.
10-21-2010, 12:14 AM
#55
The coating cannot get between four pipes that are touching each other, but water can. The rust process begins.
My point? Coating steel headers just does not work.
10-31-2010, 01:35 PM
#57
Launching!
Thread Starter
iTrader: (3)
Join Date: Mar 2002
Location: NW Ohio
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
Kevin told me he has a resolution to this issue but I was not been able to get him on the phone last week. Said he will be off next week and will return around the 9th. I guess I'll find out then...
10-31-2010, 02:22 PM
#58
TECH Enthusiast
iTrader: (12)
Join Date: Nov 2008
Location: Long Island, NY
Posts: 590
Likes: 0
Received 0 Likes
on
0 Posts
Well now I know anything Jet-Hot warantees, they will just get out of by changing their companies' name. Great buisness ethics, don't offer a warantee at all if you're not going to stick to it. Many people only purchased your product due to the warantee like the OP, if they knew it was 100% lies then they would have gotten ceramic or stainless...
10-31-2010, 06:45 PM
#59
this is very good information, stay away from jet hot. I personally use kooks stainless steel headers, I will not be recommending them to anyone again. Now that I think of it, I had a set on my 85 c10 and they were rusted from the bottom and working their way up. Now I see why. Stainless ftw.