DMH Problems, help?
03-15-2011, 05:36 PM
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DMH Problems, help? Attempted to contact via email, no success.
My cutout quit working half way through the first year I bought it, id like to get it fixed before this season starts.
After not hearing from them I took matters into my own hands and dissembled the gearbox, the motor is seized up, solid, cant even turn it with a pair of vice grips on the end.
Anyone know if I can just get the motor somewhere? Or a good way to contact them?
My cutout quit working half way through the first year I bought it, id like to get it fixed before this season starts.
After not hearing from them I took matters into my own hands and dissembled the gearbox, the motor is seized up, solid, cant even turn it with a pair of vice grips on the end.
Anyone know if I can just get the motor somewhere? Or a good way to contact them?
03-20-2011, 07:02 PM
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I understand, but ive been calling for the past 6 days in a row(multiple times a day), just keeps ringing, no answering machine, and have been emailing since august of last year......
Love the product, but its no good to me broken........
All I need is a replacement electric motor, and I DO NOT mind paying for it at this point, I just want it fixed, ASAP...
Love the product, but its no good to me broken........
All I need is a replacement electric motor, and I DO NOT mind paying for it at this point, I just want it fixed, ASAP...
03-20-2011, 07:16 PM
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Where is all the DMH nut huggers that his warranty is the best and he has great customer support. Well i guess they had had problems themselves and learned the hard way.
Sman sorry about your problem. Should have gottten a QTP cutout.
Sman sorry about your problem. Should have gottten a QTP cutout.
03-20-2011, 07:38 PM
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I heard nothing but great things about this company and its product, and it was a great product, until it stopped working...
It really does seem like a quality piece, it just up and quit.
It really does seem like a quality piece, it just up and quit.
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03-20-2011, 07:57 PM
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Call in the AM, he is a tough guy to get ahold of, but stands behind is work. He really needs a secretary/receptionist to handle the service side, handle the calls, it would be so much better for everyone. He got me what I needed once I got thru to him, but it took quite a few times.
03-20-2011, 08:01 PM
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I've never had any issues getting a hold of him. I've installed atleast 8 of his cutouts with only one gearbox failure (motor came loose from the gearbox) which he quickly sent me out a new one within 2 days.
If the motor is just bad, he'll send you out a new gearbox/motor. the motor/gearbox is out sourced but he manufactures the cutout itself.
If the motor is just bad, he'll send you out a new gearbox/motor. the motor/gearbox is out sourced but he manufactures the cutout itself.
03-27-2011, 08:56 PM
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Forgot to update, talked with him friday, new gearbox is in the mail, completely free of charge, very nice guy to deal with once I got ahold of him.
Would do it all over again if I had to.
Would do it all over again if I had to.
