What's up with Comp Cams ?
It doesn't matter how many cams are perfect to the people that got bad ones
Has anyone had a cam motion cam fail in the last 5 years? Even one?
For a company as big as they are, you'd think quality control would be paramount. And after the fact you would think they would stand by their product, warranty the bad cam, and hopefully change the minds of people like myself that have had a terrible product and terrible customer support.
Has anyone had a cam motion cam fail in the last 5 years? Even one?
For a company as big as they are, you'd think quality control would be paramount. And after the fact you would think they would stand by their product, warranty the bad cam, and hopefully change the minds of people like myself that have had a terrible product and terrible customer support.
The argument they sell way more than anyone else, so more failures are to be expected, doesn't really hold water either. By SAE standards, 1% failure rate is unacceptable in US production standards (this is also ISO, Signa, TQM, TPM).....the US standard is 1% internal controls|testing, not external to the customer.
I am sure installation errors can account for some of these cam failures, but no way installation errors, blaming the oil type used can explain away all of the failures people have been reporting. Take into consideration past issues with other products in their line up, 918 springs, lifters (flat-tappet|mechanical|hydraulic etc), trunion upgrades failing. This really begins to paint a picture of a company struggling with QC issues|internal controls|risk mgmt practices and perhaps one that is just indifferent to the customer.
We all take a risk with non-oem aftermarket parts, especially once we crack the valve and timing covers, no doubt there will be some failures along the way. I doubt most aftermarket parts see the rigorous testing and QC governance that OEM parts do.
Caveat Emptor
UPDATE: Comp Cams called me and they are going to fix my car they really stepped up to the plate. I can forgive and forget no one is perfect. Comp Cams warranty department is awesome I have restored my faith in the company and they have earned my future business.
Last edited by SCHP98ls1B4C; Nov 24, 2014 at 06:25 PM.
UPDATE: I spoke with a senior representative from comp cams. He said he immediately recognized the noise he said 100% of the time the noise is from the cam not being polished enough. He told me (we are 100% at fault and we are going to get your car repaired)
Comp Cams stepped up to the plate. As of right now I will be getting my car repaired on Comp Cams dollar.
Comp Cams stepped up to the plate. As of right now I will be getting my car repaired on Comp Cams dollar.
Russ Kemp
TECH Fanatic
Joined: Aug 2011
Posts: 1,324
Likes: 6
From: Marengo, Ia
Maybe others weren't persistent enough and could have gotten more if they continued to call and email. How many calls/emails did it take to get them to step up and take care of you? Although I would hope that if you buy the cam from a large retailer they would go to bat for you making it an easier to get what you deserve.
Why should a customer have to call and harass them multiple times for them to stand by their product.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
Maybe others weren't persistent enough and could have gotten more if they continued to call and email. How many calls/emails did it take to get them to step up and take care of you? Although I would hope that if you buy the cam from a large retailer they would go to bat for you making it an easier to get what you deserve.
Why should a customer have to call and harass them multiple times for them to stand by their product.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
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Verdad Gallardo TECH Fanatic
Joined: Aug 2011
Posts: 1,324
Likes: 6
From: Marengo, Ia
Why should a customer have to call and harass them multiple times for them to stand by their product.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
I'd be amazed if they covered anything other than the cam
Let alone lifters, head gaskets, head bolts, fluid, etc, what about the people that had to rebuild once those metal shavings got everywhere.
Its probably also another good reason to get your cam from one of the vendors on here and not direct from Comp or a catalog like Summit. Have any of these cams come from TSP, Tick, Vengeance, or any other large vendor on here? And if so did they help resolve the problem?
TECH Regular
Joined: Oct 2014
Posts: 431
Likes: 2
From: the border
In General most people would call and get snippy with the receptionist (who has no authority other than to exchange a cam) and that's where they leave it... when you should be nice as possible so they get you a authority figure to talk to you....then you start bitching. . If you wanna get some were (with any ratailer) you talk to somebody who actually has authority.
Its like this,
The (boss) will happily have the rep tell you there is nothing they can do(since there not personally telling you off)
But you talk to the boss yourself it's a little harder for them to say no directly to you..
Should you have to bitch at the right person... no. .but is that how this world is. ..yes
Personly I deal directly with the boss/owner anytime I can.. and i prefer it that way for this reason
Its like this,
The (boss) will happily have the rep tell you there is nothing they can do(since there not personally telling you off)
But you talk to the boss yourself it's a little harder for them to say no directly to you..
Should you have to bitch at the right person... no. .but is that how this world is. ..yes
Personly I deal directly with the boss/owner anytime I can.. and i prefer it that way for this reason
Joined: Mar 2007
Posts: 1,148
Likes: 53
From: Saskatchewan, Canada - where arguing "DA" is for the slow and weak...
Joined: Aug 2007
Posts: 24,241
Likes: 89
From: Turnin' Wrenches Infractions: 005
I haven't worked there since September of last year fwiw.
When I worked there I went out of my way to get in touch with the higher ups at COMP, contact them multiple times and hold their feet to the fire when this whining issue arose after cams were sold. I was able to help several customers by doing such when this problem arose while I still worked there.
I'm by no means attempting to throw Tick under the bus either, but this is the main reason why I ONLY use Cam Motion cores now.
When I worked there I went out of my way to get in touch with the higher ups at COMP, contact them multiple times and hold their feet to the fire when this whining issue arose after cams were sold. I was able to help several customers by doing such when this problem arose while I still worked there.
I'm by no means attempting to throw Tick under the bus either, but this is the main reason why I ONLY use Cam Motion cores now.
When this problem came out years ago in Comp Cam thread you said it wasn't a problem and fought with members on here that said it was a big big problem. You then bashed LS1.com members on yellowbullit as well.
https://ls1tech.com/forums/generatio...comp-cams.html
https://ls1tech.com/forums/generatio...comp-cams.html
Teching In
Joined: Sep 2016
Posts: 19
Likes: 0
From: North Carolina
Yes, they are still having issues and COMP knows of this problem. I bought my SNS torqueMAX Stage 3 Mild Lobes from TICK. I got the dreaded COMP cam whine. I purchased the cam in the middle of May of 2016.
Then I had it installed in August of 2016. (reason for waiting 3 1/2 months is I had carpal tunnel surgery in June/July) After talking with COMP they checked the build and serial # and said the cam I purchased was made in August of 2014.
So there are still problem cams out there floating around. I have no clue how I got a cam that was 2 years old from a vendor that sells 8-10 a month from the comments I read on this thread.
Are the new cams COMP is making fixing the problem? That I do not know, but you really wont know how old your cam is if you purchase it from a vendor until you get the build card with the cam and call COMP themselves and ask. COMP can tell you everything about the cam from the build card. The build card itself does not show the date it was made, they have to look it up and see when it was made at COMP.
So right now unless you buy it straight from COMP and talk with them first, I would avoid using a vendor because if you get a bad cam, the vendor is going to tell you to contact COMP anyway. This is what happened to me.
Then I had it installed in August of 2016. (reason for waiting 3 1/2 months is I had carpal tunnel surgery in June/July) After talking with COMP they checked the build and serial # and said the cam I purchased was made in August of 2014.
So there are still problem cams out there floating around. I have no clue how I got a cam that was 2 years old from a vendor that sells 8-10 a month from the comments I read on this thread.
Are the new cams COMP is making fixing the problem? That I do not know, but you really wont know how old your cam is if you purchase it from a vendor until you get the build card with the cam and call COMP themselves and ask. COMP can tell you everything about the cam from the build card. The build card itself does not show the date it was made, they have to look it up and see when it was made at COMP.
So right now unless you buy it straight from COMP and talk with them first, I would avoid using a vendor because if you get a bad cam, the vendor is going to tell you to contact COMP anyway. This is what happened to me.
On the flip side it would be an insane amount of work if not impossible to know what cams are where and effectively recall them, but I'm also sure they didn't want to put out a notice to venders either. Probably rather just try to deal with issues as they arise.
The downside to that is the person who has bought and installed the junk gets hosed out of time, labor $$$, supporting parts $$$, tuning appointments, race events, etc.
I doubt it would of been that hard... all they needed to do is contact vendors and advise them to go through inventory and return cams dated before X date. Obviously it would take some leg work, but it would of saved them some bad press.
Some of the cars locally and back home in Md that have the Comp Cams Rocker Trunion kits are having problems too. I don't know if its an install problem or not. I will check mine as asap. They seem to wear out prematurely
When I ordered my BTR Cam this year, Brian told me all of his new cams were done on Comp's new cores. Nothing he had in stock was the old cam core. And that was from like Nov of last year.
It's worth asking your vendor if the Comp you're buying is newer than 11/2015 or older. If older, try to get a newer one or goto a new vendor.
I was a big critic of Comp with the issues that were popping up until I saw the fix they did. The cam I have now is perfect. I wouldn't hesitate to run them. And they really did fix the issue. And their investment in lobe profiles is second to none.
It's worth asking your vendor if the Comp you're buying is newer than 11/2015 or older. If older, try to get a newer one or goto a new vendor.
I was a big critic of Comp with the issues that were popping up until I saw the fix they did. The cam I have now is perfect. I wouldn't hesitate to run them. And they really did fix the issue. And their investment in lobe profiles is second to none.