AP Engineering - groundbreaking news! Guaranteed engine delivery times!
09-05-2004, 11:53 AM
#21
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We are all 100% committed to making sure that each and every customer is satisfied 100% of the time.
That is all, simply said. Now I better go service my torque wrenches looks like they will be busy in the months to come.
That is all, simply said. Now I better go service my torque wrenches looks like they will be busy in the months to come.
09-05-2004, 01:09 PM
#22
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You guys were going to get my business before this claim, and most certainly after it! The customer service my little bro (NA$TY-TA) got was TOP NOTCH and I wouldn't consider anyone else. Thanks for the extra effort!
09-05-2004, 02:13 PM
#23
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Good to see that you brought it in house. At my company we farm out work all the time and it always is a bad situation with delays because they just dont seem to care about our customers. They have us by the ***** though cause we just dont have coverage of our own employees in these areas. I also like the idea of a free engine. Hopefully it doesnt come back to bite you in the ***.
09-05-2004, 02:38 PM
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Originally Posted by m1key99WS6
That is a great guarantee! However, if I was a customer that purchased an engine and for some reason had a problem due to someone putting it together incorrectly (to meet a deadline), I would rather have then take an extra couple of days (or however long it took to get it 100%) correct the first time.
I am in no way saying that you'd guys would do that you are a very reputable shop, but when people get in a hurry to meet deadlines the possibility of mistakes are increased. I know a very reputable race engine builder that used to make great reliable racing engines and then they started pumping them out like crazy with quick turn-arounds and a lot of their motors had simple things overlooked (missing rings, properly untorqued components, etc) that costed their customers a lot of $ b/c of their lack of attention to detail on the engine builds.
I think thats a great guarantee though, I love quick delivery of stuff!
Cheers!
I am in no way saying that you'd guys would do that you are a very reputable shop, but when people get in a hurry to meet deadlines the possibility of mistakes are increased. I know a very reputable race engine builder that used to make great reliable racing engines and then they started pumping them out like crazy with quick turn-arounds and a lot of their motors had simple things overlooked (missing rings, properly untorqued components, etc) that costed their customers a lot of $ b/c of their lack of attention to detail on the engine builds.
I think thats a great guarantee though, I love quick delivery of stuff!
Cheers!
Great guarantee! Bet you guys will do great with this!
09-07-2004, 08:08 AM
#27
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Thanks guy's, we wanted to give our customers the best possible situation when purchasing a engine. I think that this does that. If you guy's have any questions please feel free to contact us.
Thanks again!
Thanks again!
09-07-2004, 08:38 AM
#28
I'd ask how this new 100% satisfaction policy affects a customer like my friend Jim Hogan, whose car has been sitting at a garage since June waiting for parts and reworked parts from you (AP-Eng).
09-07-2004, 08:46 AM
#29
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Jim's case was one of the reasons we have moved to this policy. This will ensure that Jim's case doesn't happen again with out the customer being taken care of.
09-10-2004, 04:41 PM
#33
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I just wanted to let everyone know that the team there at APE has been very helpfull working through my issues. If you have an reservations about purchasing a motor from them they get a vote from me.
Kane
Kane
09-10-2004, 06:54 PM
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Wow, my mouth actually dropped when I read that. You guys were one of my choices for my 408 when it comes time, you may just be ahead of the others now
Great to see you guys being a front runner on another avenue, delivery time!!
Great to see you guys being a front runner on another avenue, delivery time!!
