i agree with you i just hate to see company's bashed for something that happened when you and i both know that other companies have problems and half the time they go unoticed...they should do a better qc check...the should inspect each and every one of those heads...not just every now and then inspect some...you have to also remember that this board will post problems on every little thing so some things that you think are a big deal and happen very often in fact do not happen that often...(that really didn't have any bearing on the fact their heads from x date to x date are screwed up...it was basically referring to the fact that most everyone thinks patriot is crap, just because a couple threads got blown way out of proportion...it is a snowball effect...a person who has no idea what they are talking about will see a thread and say patriot sucks...then another and so on...until half the people that say patriot suck don't have any of patriots products or have ever talked to them...) do you know what i mean

 

They have been learning for years now. This is not the first mistake.

 

like i said, no flame intended. i hope patriot works everything out

 

Linky please....

 

ok, i dont know or own anyone at nor any tea or patriot products. just reading this thread irritates me... NO ONE IS PERFECT. get over yourselves. you guys act like windows isnt one big fuckup, patches every week, viruses, you do realize a virus is due to a poor os and many security holes, which is why i use linux. same with IE, spyware doesnt work on firefox for a reason. IE is one big swiss cheese security hole program. but you all still use it. same with windows, and people still buy fords. all thought none of these companies did squat to fix their problems. you know what, everything on earth gets fucked up every now and again, just be thankful you down own a pinto and ford didnt decide its cheaper to let you die than to recall their cars. at least patriot is taking care of their mistake instead of turning their heads on their customers as ford did. espcially since aftermarket parts do not ever have any kind of warranty. seriously, i give this guy respect and all you guys WHO DO NOT OWN THESE HEADS need to stop posting on this thread and go back to doing whatever it is that makes you all as ornary as you are.

 

I don't have these particular PP heads but I do own a set from PP.
I haven't had problems with them. But looking at this thread I'm reminded of a pattern:

Gunnar- Houston, we have a problem.
LS1TechUser1- Gunnar, what's going to happen?
Gunnar- PM Sent.
LS1TechUser2- Gunnar, what about?
Gunnar- PM Sent.
LS1TechUser3- Gunnar, will PP help with...?
Gunnar- PM Sent.

Just a little advice...If you really want to help PP's name, try giving all of us the answers. At least we'd know how you guys are planning to rectify the situation and that y'all have nothing to hide.

 

We are handling each customer on a personal basis. We can assure you that each person is being taken care of as quickly as possible and in a matter that is fair to our customers. We would like to thank everyone for their support and co-operation

 

AMEN !!! Finaly someone who uses his brain !
Just because a reputable company doesn't state their "fu** ups" doesn't mean that they have none..... At least PP doesn't hide anything....
I respect that !

 

Keep this on track.

 

time-outs pending

 

Gunnar i sent you a PM

 

I'm glad to see GUNNAR stepping up to the plate to rectify the problem. Everyone's products have problems from time to time. That's the way it goes. I've been happy with my PP 5.3's. Good luck GUNNAR!

 

Let me say this.

I would rather go with a company that has been known to have problems, and has outstanding customer support, than one that has a good set of heads without problems. There is a gap in the insurance area. The other brand may be a great head, but i am left wondering if i will be takin care of if somethign goes wrong. I have owned pp 5.3's before, and i slept well every night knowing that if soemthing would arrise, i would be taken care of.
Now i am not standing on a mountain preaching that these are the best heads on the market, but when you look at what you are getting compared to the money spent... you are coming out ahead. Good customer service has always been my number one priority.
Thanks Patriot for making it well known that you are working on the problem. Pm's might not enlighten all to your exact words, but it does make the customer feel like he is getting one on one attention.

 

yeah seriously.. good luck gunnar.. remember guys more people have patriots then i'd say n e other heads.. so a few problems is expected..

Mike

 

I have a set that fall into the category ordered from Speed Inc.. Already have the heads on the car but have not fired it. Any way to tell if my heads have the problem spark plug depth with the heads on? No timeserts used on the rocker threads.

Thanks,
Joe

 

Correct - I was their first mistake.

I said A LONG time ago that they had no QC. They were putting different parts and peices on their heads (springs, retainers, valves, etc) coming from all over the place and not making sure things worked together. They apparently failed to realize that it's "THEIR HEAD" even if its someone else parts. Especially with something as simple as rocker arm clearance.

When my heads were on the car (the first time) and had their valve issue come up (again, no QC before shipping), I was offered new valves and a very small "convenience" payment - not nearly enough to cover labor costs nor the time my car took up a space in a garage.

But, that isnt the basis of my point - my tribulations can all been seen by hitting a search button. My point is that their lack of QC has been a long term problem and a well documented one. Their problems are caught AFTER the fact when people's time has been wasted, their money spent, and their motor's put in jeaopardy. And none of this "there are no gurantee's in aftermarket" - that is a cop out. Negligence is still negligence any way you sugar coat it.

If what I say is deserving a "timeout" - please smack my hand, call me a bad boy and send me to the corner with a little dunce hat on. I don't give a rats ***. These guys, their product, and ALL the frustrations, complications and down right battles that came along with it is the MAIN reason I got out the F-body scene and sold my car. It's pretty sad when a vendor can drive you to the point of losing your enthusiasm for such a great hobby.

I hope everyone dealing with them now is taking care of - I really do. I dont wish anything bad on anyone involved with ANY vendor. These guys have just driven me to the point of exhaustion with all this crap.

 

Having dealt with a similar issue, I will say that I give them the upmost respect for doing this.

I bought a set of heads and the springs were not up to par and eventually caused me my motor and basically all the internals. The porter did stand behind his work and compensated me for alot of my costs (we split the cost of repairs), which was the right thing to do. Had the heads had good springs the problem wouldnt have even come up. This is what PP is trying to avoid.

I give you 2 BIG thumbs up. Takes ***** to do that.

 

Preach on brotha'!

 

I'm glad to see them step up and admit there was an issue and fix it. I personally never had an issue with the PP LS6 style heads.

For everyone who thinks they should avoid a company or product who runs into problems just remember at least they are fixing it. GM never fixed these stupid 10 bolts. Guess you shouldda went with that Civic instead huh? Yes there are better heads out there but patriot is trying to make performance products that people who don't have tons of cash can afford. Just like the camaro is there for people who can't afford a corvette!

Good luck guys and thanks again for stepping up and being honest!

 

PM sent. Does this go for LQ9's