What should I do (cam damaged)
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From: Hanover, Michigan
What should I do (cam damaged) Well...if its not one thing its another.
I was cleaning up my cam today getting ready to install it and I noticed that the damn thing has a chip in it.
I didnt touch the damn thing...and you can clearly tell it wasnt my fault...looks like where they did some drilling in the front of the cam (where the retainer plate goes) they went to far or to high up to the surface of the lobe or something...when I noticed the void I picked at it with my fingernail and a chunk fell right off, on the first cam lobe.
Good thing I noticed...this would probably have destroyed my engine.
I didnt send in the warrant card yet...I have only had the cam for a month maybe.
I ordered it through speed inc form comp.
who should I contact? am I going to get screwed with the shipping cost? should they send me a new one before I even get the old one back? or is that asking too much?
I need to get this damn thing on the road.
I was cleaning up my cam today getting ready to install it and I noticed that the damn thing has a chip in it.
I didnt touch the damn thing...and you can clearly tell it wasnt my fault...looks like where they did some drilling in the front of the cam (where the retainer plate goes) they went to far or to high up to the surface of the lobe or something...when I noticed the void I picked at it with my fingernail and a chunk fell right off, on the first cam lobe.
Good thing I noticed...this would probably have destroyed my engine.
I didnt send in the warrant card yet...I have only had the cam for a month maybe.
I ordered it through speed inc form comp.
who should I contact? am I going to get screwed with the shipping cost? should they send me a new one before I even get the old one back? or is that asking too much?
I need to get this damn thing on the road.
Thread Starter
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iTrader: (13)
Joined: Dec 2004
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From: Hanover, Michigan
no one has screwed me yet...I was just excited to start puting my car together today...and I come across this ****. oh how nice another week or more ill have to wait...I cant help but be a little bit ticked.
I am not mad at comp or speed inc...it just sucks.
Ill trying calling tomorrow I guess.
do you think they should send me a new one right now before the old one is returned? or am I being too pushy?
I am not mad at comp or speed inc...it just sucks.
Ill trying calling tomorrow I guess.
do you think they should send me a new one right now before the old one is returned? or am I being too pushy?
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They will charge you for the new one when they send it to you. They will also send you a routing label, so you can ship the damaged cam back (at their cost) by dropping it off at your local UPS office. When they receive the cam they will credit you acct. I have done this a few times with no problems.
Hope this helps. Good Luck
Hope this helps. Good Luck
Thread Starter
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From: Hanover, Michigan
well I sent speed inc a pic yesterday morning and described the defect.
I called them today and it seems they are acting suspicious.
All they said is that they are going to try and talk to the comp guy or something and see what he says.
Seems like they think I caused the damage or something.
I understand they have to evaluate things...I just hope I dont get the run around.
I called them today and it seems they are acting suspicious.
All they said is that they are going to try and talk to the comp guy or something and see what he says.
Seems like they think I caused the damage or something.
I understand they have to evaluate things...I just hope I dont get the run around.
Last edited by UltraZLS1; Apr 25, 2006 at 02:00 PM.
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TECH Apprentice
Joined: Feb 2005
Posts: 345
Likes: 1
From: TX
Originally Posted by UltraZLS1
well I sent speed inc a pic yesterday morning and described the defect.
I called them today and it seems they are acting suspicious.
All they said is that they are going to try and talk to the comp guy or something and see what he says.
Seems like they think I caused the damage or something.
I understand they have to evaluate things...I just hope I dont get the run around.
I called them today and it seems they are acting suspicious.
All they said is that they are going to try and talk to the comp guy or something and see what he says.
Seems like they think I caused the damage or something.
I understand they have to evaluate things...I just hope I dont get the run around.
Worst case scenario if they try to jack you around, call credit card company and have charges reversed due to manufacturing defect, then order from somewhere else.
But if the vendor is reputable, I'm sure they'll do right by you.
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Losing customers is the last thing that they want to do. Thread Starter
TECH Fanatic
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From: Hanover, Michigan
I cant post the pic because it is too large. I have no program to shrink it with.
anyway I just got off the phone directly with comp.
EXCELLENT customer service form both comp and speed inc.
The guy at comp is going to do his best to get the cam ground tomorrow and he is shipping it 2 day. he said I should have it by friday or monday.
and speed inc is charging the new cam to their account...so I dont even have to worry about the charges or anything...even though if it was on my account it would be refunded, it was still very cool of them to take care of everything for me.
the comp guy said he had never seen a problem like this before and he is very interested to take a look at it so it doesnt happen again.
thanks to both speed inc and comp....excellent customer service...I am very pleased.
my heads got here today also...but I still dont have the cometics. If all goes well the beast should be up and running next week
anyway I just got off the phone directly with comp.
EXCELLENT customer service form both comp and speed inc.
The guy at comp is going to do his best to get the cam ground tomorrow and he is shipping it 2 day. he said I should have it by friday or monday.
and speed inc is charging the new cam to their account...so I dont even have to worry about the charges or anything...even though if it was on my account it would be refunded, it was still very cool of them to take care of everything for me.
the comp guy said he had never seen a problem like this before and he is very interested to take a look at it so it doesnt happen again.
thanks to both speed inc and comp....excellent customer service...I am very pleased.
my heads got here today also...but I still dont have the cometics. If all goes well the beast should be up and running next week
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Joined: Feb 2005
Posts: 345
Likes: 1
From: TX
In case you'd like to have a good, free photo editor, comes with a thumbnail viewer too:
http://www.download.com/IrfanView/30...ml?tag=lst-0-1
.
http://www.download.com/IrfanView/30...ml?tag=lst-0-1
.
