AFR's RESOLUTION (Valve tip issue)
11-21-2006, 12:44 PM
#21
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That's exactly what mine looked like when I had my springs shimmed. I had the head shop buff them out but I bet they are back since it was 400 miles ago and I am getting more noise from the top end!
J.R.
J.R.
11-21-2006, 01:41 PM
#23
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thanks tony this is very honorable of you guys 
...
maybe i missed it in your first post, but will the heads need to be reseated in the case that new valves are needed?
...maybe i missed it in your first post, but will the heads need to be reseated in the case that new valves are needed?
Last edited by Turbo LS1 SS; 11-21-2006 at 02:01 PM.
11-21-2006, 02:34 PM
#27
Tony, I am truly astounded by your level of customer service. For those who don't think this is fair, here is my experience with another company.
When I had problems with my ported Darts pouring oil into the intake tract, the company I purchased from wanted to simply swap out the heads with some ported LS6 heads, cover shipping both ways and replace the gaskets/bolts that I had also purchased from them. They didn't even offer to cover fluids. Then, they don't understand why I was displeased with their level of customer service. Hell, I would have been happy if they would have offered to cover the case of beer required to swap heads to be perfectly honest...just a good will effort on their part would have made all the difference. In the end, I dealt directly with Dart who hand ported me a set of heads in return for the heads that were very likely damaged by someone else.
Being in the military for the past 18 years, I guess I have a different outlook on things than most. I value integrity and character of a person and company more than just about anything else. The way you are treating your PAST customers who may never purchase one of your products again is amazing. If I am ever in need of another set of heads, I will choose your product just based on your customer service.
Galen
When I had problems with my ported Darts pouring oil into the intake tract, the company I purchased from wanted to simply swap out the heads with some ported LS6 heads, cover shipping both ways and replace the gaskets/bolts that I had also purchased from them. They didn't even offer to cover fluids. Then, they don't understand why I was displeased with their level of customer service. Hell, I would have been happy if they would have offered to cover the case of beer required to swap heads to be perfectly honest...just a good will effort on their part would have made all the difference. In the end, I dealt directly with Dart who hand ported me a set of heads in return for the heads that were very likely damaged by someone else.
Being in the military for the past 18 years, I guess I have a different outlook on things than most. I value integrity and character of a person and company more than just about anything else. The way you are treating your PAST customers who may never purchase one of your products again is amazing. If I am ever in need of another set of heads, I will choose your product just based on your customer service.
Galen
11-21-2006, 03:56 PM
#29
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Is there any way to identify the problem other then pulling the rockers to look?
My top end makes some noise.... I don't find it excessive but now I'm wondering.
My top end makes some noise.... I don't find it excessive but now I'm wondering.
11-21-2006, 04:01 PM
#30
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Originally Posted by Tiago
Is there any way to identify the problem other then pulling the rockers to look?
My top end makes some noise.... I don't find it excessive but now I'm wondering.
My top end makes some noise.... I don't find it excessive but now I'm wondering.
11-21-2006, 04:10 PM
#31
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well its when I want to use my car the most 
good weather in the south 
is there a manufacturing period of when this problem occurred? or is it all scattered?
good weather in the south is there a manufacturing period of when this problem occurred? or is it all scattered?
11-21-2006, 04:48 PM
#32
Thanks everyone...
Hopefully the number of problems stay small and we can still care for you guys next year...LOL
I would also just like to say that the owner of this company is a very spiritual, highly ethical, and just an overall nice guy (and good friend)....and while we were both in agreeance on what we felt was truly the right way to handle the situation (thinking about ourselves in all of your shoe's), the fact of the matter (in this industry) is very few company's would have handled it the way we did as alot of you have noted. Perhaps our decision to do so will send a ripple effect....we have all been to the "thats racing" school of hard knocks, myself included.
Regarding the few questions....If you have an RMA # already and need our UPS shipping info just give anyone a call here at AFR for that information.
Guys that are questioning "when did we have an issue" or "which batch of valves" I have no answers for you....the only thing I would say is they could go as far back as a year....maybe a few months longer. If you have over 5000 noise free miles on your engine IMO you can breathe pretty easy because this situation would have probably shown itself within that time frame.
Again guys....we are still talking about a small percentage of heads....please keep that in mind but I wanted everyone clear and how to handle it and give everyone a heads up so in the event you do have an issue it would be a cinch for you to catch it early and alert us.
EVERY new head is being checked now in house for proper tip hardness so for the guys that have something on order, you have no worries or concerns.
Have a good Holiday and hopefully a few extra days off
Regards from all of us @ AFR
(661)257-8124
Hopefully the number of problems stay small and we can still care for you guys next year...LOL
I would also just like to say that the owner of this company is a very spiritual, highly ethical, and just an overall nice guy (and good friend)....and while we were both in agreeance on what we felt was truly the right way to handle the situation (thinking about ourselves in all of your shoe's), the fact of the matter (in this industry) is very few company's would have handled it the way we did as alot of you have noted. Perhaps our decision to do so will send a ripple effect....we have all been to the "thats racing" school of hard knocks, myself included.
Regarding the few questions....If you have an RMA # already and need our UPS shipping info just give anyone a call here at AFR for that information.
Guys that are questioning "when did we have an issue" or "which batch of valves" I have no answers for you....the only thing I would say is they could go as far back as a year....maybe a few months longer. If you have over 5000 noise free miles on your engine IMO you can breathe pretty easy because this situation would have probably shown itself within that time frame.
Again guys....we are still talking about a small percentage of heads....please keep that in mind but I wanted everyone clear and how to handle it and give everyone a heads up so in the event you do have an issue it would be a cinch for you to catch it early and alert us.
EVERY new head is being checked now in house for proper tip hardness so for the guys that have something on order, you have no worries or concerns.
Have a good Holiday and hopefully a few extra days off
Regards from all of us @ AFR
(661)257-8124
11-21-2006, 06:02 PM
#37
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This level of service is rarely heard of these days! AFR will get my buisness from now on and I'll be sure to pass the word along what a stand-up company they are!
