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Is dealer being truthful about Tech Service?

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Old Oct 26, 2002 | 07:45 PM
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Default Is dealer being truthful about Tech Service?

This is the Tech Service Bulletin:
https://ls1tech.com/ubb/ultimatebb.p...=006681#000001

Those of you that have had this done, can you tell the procedure the dealer went through to have this done?

I have reason to believe our dealership is not being completely honest with us. The car has been using a lot of oil for a while now. The dealer had us do an oil consumption test several months ago, with the most resent results showing a quart of oil for every 500 miles.

We took it into the dealership last Thursday to see if we needed to have the seals replaced that are mentioned in the Tech Service Bulletin. They said GM would not accept the oil consumption test that we had already done because we weren’t using their oil; we had Redline oil in it with Mobil 1 filter. So we had to have them change the oil (our expense) and put in their oil and filter and start the test over. They put blue paint all around the oil filter and plug, I guess so that if anyone messed with it they would know. Crazy, like we want to have trouble!

They also said that GM says the job can be done (replacing the seals) in 14 hours so that’s all they will pay, but the dealership said it would take them a week to do the job????? If this is true I am sure the dealership will not want to do it. Does anyone know how long it should take to do this?

Is our chain being pulled here? Any help or info is appreciated, Becky
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Old Oct 26, 2002 | 08:10 PM
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Default Re: Is dealer being truthful about Tech Service?

No it won't take a week to do the whole job. You won't have your car for a week, but they probably won't be working on it that WHOLE time. On the other hand you can't drop it at 8am and expect them to be done at 12 midnight that same day - 14 hours later. <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" /> Marking the oil filter and drain plug is common, even for regular oil changes at other places.

One thing to reference is if they have done a LS1 re-ring job in the past, or if they are familiar with the Gen III engines (I've had dealer training in the LS1 engines FWIW <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" /> ). Most dealers just like to replace engines because thats all they know how to do. Of coarse it pays less from GM to replace than rebuild.
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Old Oct 26, 2002 | 08:26 PM
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Default Re: Is dealer being truthful about Tech Service?

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by -Joseph-:
<strong>No it won't take a week to do the whole job. You won't have your car for a week, but they probably won't be working on it that WHOLE time. On the other hand you can't drop it at 8am and expect them to be done at 12 midnight that same day - 14 hours later. <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" /> Marking the oil filter and drain plug is common, even for regular oil changes at other places.

One thing to reference is if they have done a LS1 re-ring job in the past, or if they are familiar with the Gen III engines (I've had dealer training in the LS1 engines FWIW <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" /> ). Most dealers just like to replace engines because thats all they know how to do. Of coarse it pays less from GM to replace than rebuild.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Thanks Joseph for your reply. I wasn't really worried about how long it takes to do the job right, but, is the dealer is telling the truth? How long does it take to replace the 2 seals and how many hours will GM pay for?

Thanks, Becky

Oh yes, why do they paint the filters?
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Old Oct 26, 2002 | 09:43 PM
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Default Re: Is dealer being truthful about Tech Service?

Be careful when you take anything to a dealer. There have been several posts from folks on this board who have had the work done, only to have continuous problems with their cars. I understand it's a warranty issue, but is it so much oil that you can't live with it? Are you willing to risk the future reliability with your motor? Not me...
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Old Oct 26, 2002 | 11:36 PM
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Default Re: Is dealer being truthful about Tech Service?

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Lady Redhawk:
<strong> </font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by -Joseph-:
<strong>No it won't take a week to do the whole job. You won't have your car for a week, but they probably won't be working on it that WHOLE time. On the other hand you can't drop it at 8am and expect them to be done at 12 midnight that same day - 14 hours later. <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" /> Marking the oil filter and drain plug is common, even for regular oil changes at other places.

One thing to reference is if they have done a LS1 re-ring job in the past, or if they are familiar with the Gen III engines (I've had dealer training in the LS1 engines FWIW <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" /> ). Most dealers just like to replace engines because thats all they know how to do. Of coarse it pays less from GM to replace than rebuild.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Thanks Joseph for your reply. I wasn't really worried about how long it takes to do the job right, but, is the dealer is telling the truth? How long does it take to replace the 2 seals and how many hours will GM pay for?

Thanks, Becky

Oh yes, why do they paint the filters?</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I'd guess they'd paint them so they could see if you came in 10,000 miles later w/the same filter... if the paint is on botht he filter and where it connects, they prolly do it to check if a filter was replaced (turning the filter will break the paint).....

All the more reason to change the oil yourself <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" />
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Old Oct 27, 2002 | 02:11 AM
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Default Re: Is dealer being truthful about Tech Service?

It probably takes about 20 hours of actual work time for someone that cares about their work to do it right. I would think about 16 seems right for warranty time pay. The last two C5's I did were right at about 18-19, but I also replaced the valve stem oil seals which was an additional 2 hours of pay or so. <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" /> If your burning allot of oil there will be a layer of carbon deposits on the pistons also that should be cleaned off while the engine is apart.

On marking the drain plug and filter, they call it a calibrated oil consumption test. Meaning that the dealer knows exactly how much oil was put in, and that its "tamperproof". When its 1 quart low take it back to them to record the amount that it takes to top it off, and the mileage. I would also keep track of your driving habits, like city driving or mostly highway. It will show them that you are concerned about the problem and want to help out in what you can. <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" />
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