I got the the run around from thunder, got tired of it. Gave Geoff at EPS a call and couldnt be happier. Super nice dude. Talked me through my cam selection and even answered all my noobish questions. Called him multiple times and had great service. Said he would ship my order out in a week to a week and a half and he did it in 5 days. With any engine stuff I will be a life long eps/geoff customer.

 

I didn't really want to start a "rip" TSP thread here. I just wanted them to know that they've invested a couple of man hours helping me to select parts and then choked at the 1 yd line and lost my order. . .Id love to have their parts but my time is too valuable to risk on what is very clearly overwhelmed sales staff that can't even get a quote together in 1.5 weeks.

 

Talk to John, he got my quote together very quickly and has always been helpful on the phone.

 

I posted a "wtb" ad on here a few weeks ago for some used CNC ported heads and Jason from TSP sent me a PM on 1-9-12 saying that they might have something in there scratch and dent section. So I replied back that I was interested and to let me know what they have. Well I didn't hear back so I called on 1-11-12 and was told they would have to look and they would call me back.I hadn't heard anything so I sent them an email on 1-13-12 asking if they heard anything yet, I got a response from Aaron who said he would check, well needless to say its a week later 1-20-12 and still haven't heard anything. I planned on ordering a set of new PRC CNC LS6 heads from them if nothing good used came up but now im not so sure, If this is how I get treated before they have my money whats it gonna be like after they get it???? I hate to bash anybody but im with the OP I just don't get why you have to fight with people to give them YOUR hard earned money these days. You can have the biggest fanciest shop in the world but sometimes its the small things that really matter like returning a PM, phone call or email.

 

I had the same problem with a quote I waited like 5 days or something like that and then was told to check the website for pricing when I wanted their recomendation. After I said something about the quote they sent it to me. Oh well Fraser got my money and I couldent be happier.

 

wasnt ripping TSP, however with big companys and lots of customers its impossible to make everyone happy plus the guy behind the phone is also human, they have good days and bad days. but there also growing as a company as well and hopefully there customer service is not suffering from this, ususally the bigger the company gets the less time they devote to individual customers

 

May be they should dedicate someone just for forums and internet sales,they are leaving a lot of money on the table. I always get good responsive customer service at Speed Inc.

 

TSP has GREAT customer service..every time I've called they answer(even if it took a few waiting minutes) everyone of my question even if it took an hr or two. They try to help you in every way they can and they also will help you get the correct parts you need for your build. Sometimes they are busier then other times. Like a few have said before try ordering your part off their website.

 

i have talked with tsp a bunch of times, questions, install help, etc,they have never been negative in any way what so ever, sometimes these shops do get busy,long hours, alot going on ,etc you just never know, op not trying to start an issue but imo it looks like you started a thread to kinda vent your feelings, im on tech alot and can tell you this isnt how tsp acts towards customers, is any shop perfect ,no . i just hope that they see this thread,which they will and realize how important the lil things are.they are great people over there, maybe there getting bigger and just dont have the staff yet to keep on top of things, that happens

 

You shouldn't be asking why? You answered your own question. They OBVIOUSLY DON'T want your business. I recommend Vengeance Racing. They made me feel comfortable about spending money on an uneasy decision.
FWIW-I've never had an issue with TSP, but a couple of buddies purchased motors from them and were not happy at all about the experience. And I had an issue last time dealing with Thunder Racing.

 

Although I have never ordered anything from them they seem to have always been really helpful to other members here, and friends that have ordered stuff from them. FWIW, I know they moved into a new shop recently. Not saying that's an excuse for poor service.

I'm glad I only live 20 minutes from WS6store though. Those guys are awesome to deal with. I have been ordering stuff from Speed Inc. lately as well, no issues.

 

I'm sorry you haven't received the quote you requested. We are busy, and running behind on basically everything, but that is no excuse for not getting you a quote as promised. Feel free to shoot me an email or call and we can handle it. PM's everyone gets behind on, unfortunately, because when these phones ring off the hook 9 hours a day we sometimes go days without being able to log in to the forums. It is always best to call or email. Everyone here keeps their email open in front of them all day and tries constantly to keep up on them between phone calls.

 

Then it seems you need to hire more staff. This is why I got fed up with the game.

 

Matt and I spoke offline today and I respect that he contacted me if nothing else. A lot of places would continue to ignore the problem. while I'm not sure it was enough to get this order, maybe I'll give them a shot for my 9".

 

Thanks for talking with in PM a bit. You should have received the quote from Jake earlier. If I can do anything for you on it, or anything else, let me know.