dissatisfaction with Texas Speed
Like I said. U need to check the jig for those headers
The 1 7/8 headers I installed in my 02 ws6 fit prefect. And I love them...
Of cours u wouldn't see an issue with that post. But it IS a **** you attitude. I don't care what u say. When u tell a customer what you (tsp) told the op and the it ain't our fault attitude. .. tyats shitty customer service.
Last edited by Sales1@Texas-speed; Apr 24, 2013 at 11:28 PM.
I personally checked Aaron's e-mails, and the last e-mail he has from you was from July 2012 when he asked for additional pictures. You had told him that the customer was out of town, and you would get back with him. He does not have any additional e-mails from you after that point. I am not sure if you may have called in and spoken to someone different about your situation. Regardless, we certainly are not here to blow anyone off or tell them we don't care. There is certainly something going on if the primary is up against the steering shaft. It could be multiple things making the situation as bad as it is. Just from looking at your pictures, the x-pipe system is in a major bind. I'm not sure why the driver's side is aimed so far down, but the system is twisted. Disclaimers will be added today on our website so that there is no confusion as to the possibility of loss of ground clearance. You will definitely lose some ground clearance with any x-pipe system. As Damian mentioned, you're putting 3" exhaust in locations that the car was not originally designed for. The places that did have exhaust pipe had 2.25" pipe for the y-pipe from the factory, and even GM flattened it for additional clearance. The x-pipe should be an easy fix. You need to loosen the clamps on the entire system, then start adjusting. The entire x-pipe system should be closer to the bottom of the car. With as low as the left side is hanging, I am not surprised that you've had ground clearance issues. It's hard to tell in pictures, but it looks to be easily over an inch lower than the passenger side. A hitting primary will not cause the x-pipe system to be that crooked. It should be sitting flush under the car. All of the x-pipe issues can be adjusted out.
I am sorry that you had issues with the installation. Please keep in mind that many of our customers are DIY men/women, and he/she is often times doing an install for the first time. So, we do get our fair share of calls from customers that we have to help through the process because he/she is not familiar with the installation process, as well as adjustment. All of our sales guys take a LOT of calls each day, and I think that is where Aaron was coming from. I'm not saying that you are a first-time installer. What I am saying is that all of our sales guys know that our products are tested before we bring them to market. So, there should not be an issue on the design side of the product unless the jig has somehow changed. If multiple customers are seeing a similar problem, it is easy enough for us to take a look at the jig and see if it has been changed, as well as if we can make some improvements. I am never against improving a product, even if it is working fine for many. Checking our jig and making changes to try to buy some additional room is an easy fix in the grand scheme of things.
Please let us know if there are additional issues that you feel should be addressed.
Thanks!
Trevor
Texas Speed & Performance
I do have another set of headers, but as the car is not mine, I can't take time to take them off of his car and do a comparison side by side.
A few years back a friend of mine had fitment issues with his headers (not tsp headers) on his z28. His were Hitting the steering shaft, well turns out that someone before he got the car swapped a v6 steering rack in the car. I would look into that and verify that the car has the v8 rack.
I have always had great service and support from Texas speed (especially Aaron) and I'm sure if your still having issues after double checking these items then a phone call to them will change your mind about their customer support.
Last edited by Cape T/A; Apr 25, 2013 at 12:55 PM.
I also want to apologize for any negative behavior I have posted here. It's just frustrating sometimes when this stuff happens and I may have overreacted. i know Aaron's last email to me asked me to take measurements and I didn't due to the fact that the car was an hour away from me and the owner is a truck driver gone three weeks at a time. That's why I kinda just blew it off myself and assumed that this was an isolated incident. After talking to more and more people, I do feel that it is more than likely an issue on your guys' end but, I could be wrong. Hope you guys figure something out before anyone else has an issue. You guys hold a strong presence in the LS community and I'd hate to see something negative come from this.







