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I Think Summit Lost a Customer Today

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Old Jan 2, 2023 | 09:54 AM
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Zac28's Avatar
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From: Beaufort, SC
Default I Think Summit Lost a Customer Today

Update. Called them today and had a completely different experience. Got it all sorted out and was very easy. My faith in Summit has been restored.

Yes, I know Summit wont even miss me and I know this is a rant; I typically cringe when I see someone post these, but I'm honestly dumbfounded right now.

Called @Summitracing to see about warrantying lifters and after an in-depth convo with a guy in tech, he agreed this was a warranty issue. So he forwards me to someone in sales and tells them to get me a new set on the way. I'm thinking, man this is why I shop Summit, they are so easy to deal with.

So anyway, the sales lady started asking me the same questions as the tech guy and after going through everything again I was told they wouldnt honor the warranty because I didnt run it at 2k for 20 minutes (something the tech guy didnt even ask about). I told her that was for flat tappet lifters and she said it didnt specify which type of lifters and all they could do was a discount.

Last edited by Zac28; Jan 3, 2023 at 10:04 AM.
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