I have made plenty of mistakes, and they are somehow my customer's problems???? NO, and I will never make it thier problem. EVER!
You really want to impress him, have them drop shipped to his door to tomorrow asap. Granted this should been done months ago.

 

AMEN bro.

 

He wasn't to mad until you started saying hey look it's not my fault I haven't gotten them from the vendors yet blame them. What's happened in this thread shouldn't of happened? If your company had been up to par he wouldn't have had to talk to your CS and if they had been good he wouldn't have started the thread.

 

At least a few people understand me.

 

I've been there before to not with this company but others. Word of mouth is extremely important for any company. All it takes is one person to have a problem the problem not get settled and the company has big trouble. It's not neccesarily the fact that you didn't get the headers that pissed you off it's the way Tbyrne has handled it. (If I understand you). Obviously not getting the headers wasn't good but CS should have been a lot better about keeping you up to date on details.

 

That should be taken care of by now. I'll see in the morning but months ago would have been before he even ordered.

Did you read this whole thread? This is not a world of totally perfect people and totally perfect companys. If everyone was up to par then the word mistake won't even be in the dictionary. If you make a mistake at work I doubt you expect to be fired. If that was the case there would be alot of jobless people out there!

 

You as a company can't afford mistakes man. That's the thing if you make a mistake you can expect to be fired in a way because that customer will not shop there again and neither will his buddies. If you screw up to many times your company is done. Nobody is perfect and crap does happen. Yes some companies are up to par. We have a family business and everyone that works for us busts ***** to do an awesome job. That is why we have been succesful. No company is perfect but you sure better strive for it. Hopefully now that it has been brought to your attention you will take care of this tommarow and If you handle it very well from here till the headers are at his door you may still have a fairly happy customer.

 

Look bro, all I want is my product I ordered from your company. You guys made the mistake and you guys should be on the ball taking care of it ASAP to get me the product. Like I said, my intentions were never to argue or fight with you at all. I just felt it was unfair to me as a customer to be offered another product that will fit on my truck but will be illeagle to run on my truck. If I put those headers on my truck with the EGR and AIR hook ups caped off my truck would not pass a visual smog. And I also felt that it was unfair after i stated in e-mail that they would be illeagle that i wasnt offered anything else. I just felt screwed. And I never said to fire anyone, just make sure the are nicer to customers.

 

It's almost time for me to goto bed here on the East Coast. I will see what is going on with your order in the mornng. I might not have an answer until late morning/early afternoon if these headers are coming from the manufacturer. I will either let you know the status through e-mail or over the phone (which ever is easier for you). We're in the processing of moving to a new building so I'll be in and out throughout the day but will work on this for you.

 

I apreciate that bro. I dont care what you got to do but just get them to me like yesterday. And when I said Thank you for your time in my e-mails i ment that. like i also said I felt like I was a nobody to your company, and customers should not feel that way. I still feel like i should be compasated for all the hassel i have been through.

 

wow, i am glad i am not a sponsor. seems like a prety minor mistake and eveyone is geting all fired up about it.

 

I'll have a talk with everyone at the next meeting. We all get caught up in the same day to day routine and even through we're all doing our job the customer on the other end might not feel as special as they should.

I'll provide you with an update tomorrow (actually today on this coast ).

 

Guys, we do not allow bandwagoning on LS1TECH.com. The original poster made his post and he and Tom are working on getting this situated. Those of you that were not involved in this situation, please stay out of it.

CLOSED.