Texas Speed
Texas Speed I hate to be a complainor, but I have kinda got a beef with Texas Speed. I placed an order 2 weeks ago, I had everything by end of the week except cam and headers. So called them Monday and they said headers were back ordered week or so and cam should be here that day or Tuesday. So I called them yesterday, Thursday and they said they would give comp cams a call today, Friday to see what was up and to give them a call back. So today I called back and they said again they would call comp, and give me a call back. 5:30 and no return call, so I called them and they were gone at 5:30............close at 6.
I dont want to **** anyone off, I just want to find out where my cam is so I can plan and do my cam swap.........
I dont want to **** anyone off, I just want to find out where my cam is so I can plan and do my cam swap.........
I'm still waiting on a 85mm lid and a set of rods that were order Feb 2. I talked to them this week, lid is on back order and will be a couple of weeks. They should have the rods in a week to ship out. I also heard the same story a couple of weeks ago when I called.
Originally Posted by 99LS1_TA
I'm still waiting on a 85mm lid and a set of rods that were order Feb 2. I talked to them this week, lid is on back order and will be a couple of weeks. They should have the rods in a week to ship out. I also heard the same story a couple of weeks ago when I called.
TECH Apprentice
Joined: Dec 2004
Posts: 309
Likes: 0
From: Evansville, IN
Originally Posted by 99LS1_TA
I'm still waiting on a 85mm lid and a set of rods that were order Feb 2. I talked to them this week, lid is on back order and will be a couple of weeks. They should have the rods in a week to ship out. I also heard the same story a couple of weeks ago when I called.
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Ya the phone is busy alot! I finally got ahold of them and they got in touch with comp. My cam was supposed to ship out Monday or Tuesday. They also sent me an email about the situation. Just keep bugging them, they ought to make it right.
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Guys we've been busier than ever lately and I understand that it is hard to find a phone line that is not busy when calling the shop. If you do not have success in getting in contact with someone over the phone please PM me with your problem and I'll work as fast as I can to get it resolved or updated.
-Zach
-Zach
meatman - I apologize for the inconvenience to you. We are certainly in our busiest time of the year, and it can sometimes lead to a game of phone tag with manufacturers. If you e-mail me at trevor@texas-speed.com with your phone number, I will be glad to give you a call tomorrow morning. Our phones do stay busy from 9:30 am until we close at 6:00. We are working to remedy the situation with additions to the sales team, along with additional phone lines.
Richie - The refund on your Magnuson has been sent out. We had to wait for Magnuson to issue the refund before we could do the same.
As for the induction lids, we have been fighting to get them back in stock for quite a while now. The original design with a vacuum mold was causing issues to the point that we were receiving batches of induction lids that were not sized properly. They have since switched to an injection mold, and now we are waiting for them to arrive. I apologize for the inconvenience to everyone that has been waiting, and we really do appreciate everyone's patience. Unfortunately, our hands are tied in this situation because we cannot rush the manufacturer anymore than we already are, and we definitely do not want to send out any induction lids that are not 100% correct! Bear with us, and we will get everyone taken care of that has been waiting. For everyone waiting for one of our induction lids, I will make sure a TSP t-shirt is included once they are ready to ship!
Let me know if anyone has any other questions or concerns. We are always here to help in any way possible.
Trevor
Texas Speed & Performance
Richie - The refund on your Magnuson has been sent out. We had to wait for Magnuson to issue the refund before we could do the same.
As for the induction lids, we have been fighting to get them back in stock for quite a while now. The original design with a vacuum mold was causing issues to the point that we were receiving batches of induction lids that were not sized properly. They have since switched to an injection mold, and now we are waiting for them to arrive. I apologize for the inconvenience to everyone that has been waiting, and we really do appreciate everyone's patience. Unfortunately, our hands are tied in this situation because we cannot rush the manufacturer anymore than we already are, and we definitely do not want to send out any induction lids that are not 100% correct! Bear with us, and we will get everyone taken care of that has been waiting. For everyone waiting for one of our induction lids, I will make sure a TSP t-shirt is included once they are ready to ship!
Let me know if anyone has any other questions or concerns. We are always here to help in any way possible.
Trevor
Texas Speed & Performance
__________________
Originally Posted by Trevor @ Texas Speed & Perf.
Richie - The refund on your Magnuson has been sent out. We had to wait for Magnuson to issue the refund before we could do the same.
Trevor
Texas Speed & Performance
Trevor
Texas Speed & Performance
But either way thanks for the update.
Well Gus and I have been calling everyday for the last week. Its busy every time. Can TSP please help us. I pmed and emailed you guys with no reply 
And my motor is sitting here with no oil pump.
The PM I sent.
TSP ls6 Ported Oil pump
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I am PMing you on behalf of Gus Lozano of San Antonio Texas. He told me he cant get thru to you guys and we need his LS6 ported oil pump for my forged 347 heads and cam car. I gave him mine in good faith when he had oil pressure problems (402 LS2 with texas giant bought from you guys) and he says you guys were allready suppost to ship it. Can someone please help me out. I got my motor last week and this is holding me back. My phone # is 830-660-8973 Gus # is 210-846-7580 if you guys could please reslove this I would greatly appreicate it. I really need my pump Do not hesitate to call me or Gus today.
And my motor is sitting here with no oil pump. The PM I sent.
TSP ls6 Ported Oil pump
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I am PMing you on behalf of Gus Lozano of San Antonio Texas. He told me he cant get thru to you guys and we need his LS6 ported oil pump for my forged 347 heads and cam car. I gave him mine in good faith when he had oil pressure problems (402 LS2 with texas giant bought from you guys) and he says you guys were allready suppost to ship it. Can someone please help me out. I got my motor last week and this is holding me back. My phone # is 830-660-8973 Gus # is 210-846-7580 if you guys could please reslove this I would greatly appreicate it. I really need my pump Do not hesitate to call me or Gus today.
The phones are working properly but with the call volume that we are recieving it keeps phone lines busy. We are answering phones as fast as we can guys so please be patient. We will make sure that every customer's questions are answered and needs are met. Customer service is number one with us and will not be sacrificed!
JMBLOWNWS6:The oil pump has shipped and is on the way to you. You should see it any day! Sorry for the delay.
Jon
Texas Speed & Performance
JMBLOWNWS6:The oil pump has shipped and is on the way to you. You should see it any day! Sorry for the delay.
Jon
Texas Speed & Performance
I would like to thank Trevor and Jon for helping me on this matter. Sorry guys but I am so ready to get my car back on the road and it was the only part left and we really tried for a week to get in touch with yall. Talked to Trevor about some other questions I had on a T chain and my Vortech setup and he put my mind at ease. Jason you dont have to call the shop. I dont work there. I gave you my personal number about this situation and you never responed. Thus why I posted about it. No bashing intended. Thanks again TSP.
Joe M
Joe M
Just trying to get through and trying to get email replies if so frustrating. If it'such a busy time of year and you're doing so much business, why can't TSP hire a temp or two and add a temporary additional phone line? OR, has this already been done? I don't like complaining, but, this whole experience trying to simply purchase an exhaust system really is leaving a bad taste.