Guys as some of you all ready know. I am the one that bought a turbo kit from GMR Speed back in March. The kit took longer than expected. I called LEO at GMR he told me he would reimburse the money for fuel pump 125.00. That was cool with me. Until I deposited the check and they had wrote me a hot check. Hummm I gave the 3899.00 and they can't give me a good check? wtf? I bought the kit and installed it. Leo and I discussed who to take it to for tuning. Well HPE was the one we decided to use thinking they would be the best for around me. April 9th. Well my car smoked the rings on the dyno. Due to over boost because the kit was supose to have a 5 pound spring in wastegate. Well it had a 15 pound spring. After Chuck from HPE the owner and also the man tuning it called them and told them what was going on and happened. It has been a headache ever since. GMR didn't want to pay HPE to fix my car. So they told me they would ship it to them and I would be top priority. After 4 weeks of my car setting at HPE GMR finally had it shipped to them to fix it. After another 3 weeks of it setting up there and nothing being done( guess I wasn't top priority huh) to it they finally started on it. I finally had to give them a dead line June 16, that I needed it by. Well I paid the difference to up grade my motor parts to forged. Well I showed up and as I was told they weren't all the way done. No biggy so the car was broken in on the dyno and next day they Steve began tuning on it. We ran into a restriction the said. That was the reason for the low numbers for the 15 pounds of boost. We thought it was my exhaust. Well it turns out after I got home and the log manifold cracked with only 1500 miles on it that the restriction was the flange that the turbo mounts too. The flange has a round hole and the turbo is square the gasket is square. Well the edge of gasket was setting in middle of hole. It was not lining up right at all exhaust was blowing out bad. That was hell of exhaust leak we didn't know whe had. Well I paid an extra 1500 dollor for a fuel system for my car to make sure we had enough fuel. Well they used the wrong fuel hose in take. I think it was carb line. It blew in half in the tank on the first pump and was about to on second pump. They installed it all 300 in labor. I have had nothing but trouble out of everything they have touched. I don't know If Joel was the brains of the operation (OHIO Forcedinduction) or what. The crimps on the wire for power for fuel system were done with cheap crimpers. Causing the wire to come out of the connector to the hob switch which caused the second pump not to come on under boost. Well I called them about the problems I had. I have a buddy that is fabricator and engine builder that I had him work up a price to fix all of it. He told me 400 bucks to fix the exhaust leaks which we had to take the manifold back off to weld it up. I have alot of pics that I will post to confirm all of this. I called Leo with estimate and a couple weeks later he sent a certified check for obvious reasons I wanted. Well last weekend at the track my motor started smoking. Well I had my buddy do a leak down the motor is hurt 5 out of the 7 cylinders are hurt badly. 45 percent leak down with less than 2000 miles on it. This has been the most problems out of car I have ever done. You would think by letting the place that builds the Turbo kit fix your **** it would be right. 10,000 dollors later and I am pulling motor again. Just don't think it's right for me to have to do this and pay out of my own pocket.

 

damn thats terrible. i always heard GMR to be a great company with outsanding products and customer service

 

That sucks man... Hope you have better luck in the future

 

ouch, sucks to hear man, hope you figure it out

 

ouch that sucks

 

Sorry to hear man. Don't know what to say. I had a complete motor/fuel system/turbo system/clutch/dyno tune by GMR and have 6000+street DD miles and a few strip passes and have had virtually no problems. Seems like they have gone above and beyond trying to fix the problems and keep you satisfied. This FI stuff is full of possible bugs and some guys get more than others. Hang in there...it'll all be worth it.

 

so hpe fixed your first motor that went out on their dyno?

 

Although this is FI, it should be posted in Sponsor Feedback, which will cover non turbo work they do (if someone wants to see if GMR is good for say a Engine rebuild and they hit search in sponsor feedback, it wont pop up unless its in there). Sorry to hear you had so many issues and bent over.

 

I have posted this in there too. HPE didn't rebuild my motor. GMR didn't want to pay them to do it said 5000 was too much to RR and rebuild. I didn't think it was too much.

 

if the wastegate had a 15 pound spring why didnt you stop as soon as you/they seen it was overboosting? (I assume you made a complete dyno run due to the fact you have the numbers in your sig) Also what was your a/f like? Im not trying to start anything but a few things dont add up.

 

This situation has been out there for a while, I have heard about it from a few folks.

FYI asking about the spring when they already have fixed his engine (the first time) is unnecessary, they are well past that point.

 

Shane,
To start with the shipping of the kit and the check that you had a problem with.
- We are no longer shipping the kits for that reason, I do not want to make people wait for a kit that I do not have in stock or have anyone else install or tune the kit, this way I can make sure it is done properly in house [I am going to address your problems later].
As far as the check problem, the person we had taking care of our finances had no idea what they were doing, but played it off like they did and screwed up.You did still did receive your refund, and I apologized for that, that person is no longer with the company.

When you took the car to be tuned, I said HPE over some of your local shops, I really preferred you bring it to me but at the time that was too far. I knew they did a lot of forced induction work there so I figured they would be the best to deal with you.
I am not sure of their how they tune cars [I AM NOT DOWN TALKING HPE SO DO NOT TAKE IT THAT WAY] but the car as you and Chuck both said the car hit 15 PSI 3 -4 times before the motor gave out. You said they started to guess at why it may be over boosting. This is not a time to guess. If a car is supposed to have a 5 lb spring and is seeing 15 lbs of boost, there is obviously a problem and you don't let that happen more then once, the car never should have been ran again until it was totally clear and obvious why the over boost was happening. Also I do not know how boost, A/F, data stream and rpm of the vehicle could have been properly monitored with one person driving and tuning the car [Even you agreed with me and showed me how it was being done in the video you showed me], when doing that you should have at least 2 people, one watching the data stream to watch for knock and the a/f, then another person driving watching the tach and really should have one more person watching boost and fuel pressure, at least this is how we do our tuning to ensure nothing bad happens and this is why we have NEVER blown up a car on our dyno.

Joel was the one taking care of the orders for the waste gates from our dealer and the waste gates were ordered with a 5 lb spring, until your car we have not had a problem with the size of a W/G spring not being correct, so this was a problem we had to address with our supplier as well. We were trusting that we would have received what we ordered.
I am not pointing fingers at who's fault it was that the motor blew on the dyno, but it COULD have been avoided in other ways if the W/G pressure was tested before the car was ran again or even if I was shipped the part that I ordered for your kit [The waste gate with a 5 lb. spring].
I took the blame for it to stop all conflict and took your car in to work on FOR FREE.

No matter of fault I did take your car in and said I would rebuild your motor for FREE, and I would do my best to make you top priority. I got your car in and got to it as soon as I was able to squeeze it in I did. You did pay to upgrade the parts but you did not mention I also gave you MY COST on all of the parts so I did not even make anything on any of that and probably even lost money because I never charged you for the shipping that I had to pay to have parts shipped to me, and I did not mind that.

Now to the problem that you had with the manifold leaking. We upgraded you to a T-76 turbo and that put extra stress on the manifold. We could have found and addressed this problem if we would have had the car for the amount of time we needed to tune and test the car [approx. 2 more weeks after your requested due date.]. We did the best we could with the time we were given on your car, this could be the reason for the work that seemed to have failed on the fuel system [Which I did send you another fuel pump free of charge at your request with no questions asked and the line used was line provided with the fuel pump kit]. We were rushed to meet your time frame and could not do proper testing and inspection of the car as I would have liked because you flew up before it was complete had to get home so we did our best with the small amount of time given. If we would have had the car and been able to test it accordingly we would have found these problems and addressed them and we would not have this problem.

Now to your motor. I told you the tune should be checked when the manifold was fixed since you would be building a lot more boost and it could lean the car out. You did not do that, you tried your own means of trying to richen up the car, my tuner even offered to fly down and return the car for you, and had you asked I would have eaten the price on that as well just to help you out and make sure everything was ok.

Shane I am sorry things have not gone your way but I have done what I can to help you. As far as the motor we put together and when we reinstalled the kit all I needed was more time to go over everything and make sure it was right and let me get the work done correctly. I was not allowed that, I was rushed and put against a wall. I did all I could to help you and lost a lot more then I gained with your car, considering I gained nothing at all from this [Financially anyway].
The motor we built held up to the tune for the amount of boost that we accomplished when the car was here, it handled near 20 runs with 15 lbs of boost and a lot of racing you said you were doing. I could not control what happened when you got the car. I could not control it like I could not control when you called me asking why the car was not making boost and pointing a finger at me, when later you found that you changed the setting on the boost controller and did not realize it. I am not saying you blew up the car or passing the blame, but you have been fast to put a blame on me when it was something that you did.

This is not our normal practice and not a normal outcome of our services but we did what we could with the time we had, free of charge. I did not slack on anything because we were doing it for free, but we were forced into being rushed and when someone is rushed the fine details are not accounted for and things can get overlooked.
Again I am sorry that you are not satisfied and things went this way, but I was not given the time I needed with the car to ensure everything was properly functioning and all of the bugs were worked out. My offer still stands to you that I talked to you on the phone about as far as hooking you up on any parts that you need to fix your car, I am doing what I can to help Shane, but there is so much of this that is out of my hands.
You have the shop number and my cell phone number if there is anything else I can help you with and hope to work things out as I feel I have went over and above where I really have had to up to this point.

-Leo

 

To address the not making money part. You charged me 250 to put the motor together.You aso told me you did a leak down an only on hole was hurt.You said we would replace that one piston and rings. when later we found out multiple holes were hurt. If I wouldn't have put forged parts in you think it would have lasted? Don't think so it would have really blew up on the dyno. And also you should have paid for the airplane tickets from Huston to home and from me to you. That should have been a given. 750 dollors for flying around the US for this. Yes you did fix my car. If you would have addressed the problem faster you would have had two or three more weeks to work on it. Instead of waiting 4 weeks to get my car from HPE. That's that much more time you would have had on it. I also told you the week that I was supose to come up If the car was not ready let me know. I will come the next week. I also asked you told me that you needed to drive it for a week before I get. I asked you about that before knowing you wouldn't be able to drive it. You said it should be all right. I know you couldn't know the out come. But I have spent a **** load of money on this deal and I find my self being out more money to rebuild a motor that you built with 2000 miles on it that is bullshit. I am flying Steve down to retune it when I get it going again. Hopefully I will have the motor out tomorrow night and I will know how bad it really is. I just hope that it didn't hurt any cylinder walls. Hopefully I will just need rings and maybe pistons.

 

Shane as far as getting your car from HPE faster call ANY car carrier, they take at least 2 weeks to pick up a car after you call them.
Honestly I do not remember you saying that you would wait a week, but at that point I was in a huge hurry to get your car done for you. I did want to keep the car after the date of completion at least a week but we could not do that becuase you wanted to fly down with your wife that works alot and that was her only weekend off, so I did my best to accomidate you.
Again I am sorry that things did not work out with this, there have been alot of extrenuating circumstances around this for both of us.
I know you have to post you opinion on here and I appreciate that. I just need everyone to know that I am not just leaving you out to dry on this deal and that I am trying to do everything I can to help you. I even called after I read your origional post this morning to make sure everything was ok.
If there is anything else you need please call me. For anyone else that would like to comment about this or discuss this matter with me that is a potential, past, or current customer please do not hesitate to call me at 330-273-4948 [All calls to the shop are rolled to my personal cell phone after hours.] .

 

Leo and I talked tonight and after I pull the motor he told me to call him. With the problems so we can work it out.

 

well the motor is took apart. Really bad problems here. I am sending pistons to LEO to look at.

 

Pistons shipped to Leo today. I two day aired them so he will have them Tuesday. Should know something Wensday or Thursday at latest.

 

Well Leo got my pistons today. He took them to Weisco and they are running tests on them. Will have the info tomorrow. Will post tomorrow on what Leo decides to do for me or what I have to do.

 

Currently Leo and I are working towards getting my car back on the road.

 

Just letting you all know. Leo is in the process of taking care of situation. Should have more parts tomorrow. Leo and Steve are flying down in couple of weeks to tune it. Hopefully I am putting motor in next week.