Rock-On won't call back
Originally Posted by Rock-On
This is Dave Jr sorry about all the problems. Dave Has been in and out of the hospital for the past year (heart problems). So I been trying my hardest to get things done thats why Amy been answering phones. Ill be shipping a few transmissions friday. Been low on cores have 26 cores out there not being shipped back. Dave will be out in a few days.
I agree, having someone answer your phone that tells paying customers that she is sick of hearing their voice is unacceptable! She obviously doesn't care if she ruins your business. Many people, myself included, will steer clear of business's with such poor customer service and lack of responsibility.
11 Second Club
Joined: Oct 2005
Posts: 1,847
Likes: 1
From: Sandwich, IL
I'm sorry to hear about your dad Dave Jr. I hope he gets well and makes a full recovery. I was considering a rock-on 4L60E for my new 550 rwhp setup. But after reading this thread I think I will go with the other big transmission company that starts with an R (and ends with one too 
). I can't say thier name since they are not a sponsor.
). I can't say thier name since they are not a sponsor. 
Teching In
Joined: Feb 2006
Posts: 32
Likes: 0
From: Sacramento, California
wow.. one account of shitty customer service is one thing... but when someone starts a thread about an issue with a company that has gone on for 6 MONTHS!... and then customer after customer chimes in with their issues... makes u (Rock On) look pretty bad!!... I was ALSO considering a Rock on tranny (if i keep the A4) but ummmm yea.. not now...
Rock On Jr.. bit of advise from a consumer:
I understand your dad has medical issues, and i hope him the best... but for ur unhappy customers that YOU expect to be patient while you get them their product... keep the line of communication open.. none of these guys sound unreasonable.. they just wanna know wtf is up with their ****!.. dont ignore PMs and phone calls!
that is all
L8
Rock On Jr.. bit of advise from a consumer:
I understand your dad has medical issues, and i hope him the best... but for ur unhappy customers that YOU expect to be patient while you get them their product... keep the line of communication open.. none of these guys sound unreasonable.. they just wanna know wtf is up with their ****!.. dont ignore PMs and phone calls!
that is all
L8
Banned
Joined: Apr 2006
Posts: 44
Likes: 0
Hey there
Delivery for my tranny was 1.5 weeks late so that resultet in that I had to go to florida on vacation in my DD rather than be pimpin in the Z. SUCKS BIG TIME.
WOW, I am not the only one.... I got my tranny 6 weeks ago, but it was in the day before vacation, so it had to sit for 2 weeks...
I got back, got the tranny installed.... the shift is sloppy from 2 - 3 gear...
I was told this was a tuning issue... but I had my tuner on the thing. My tuner is very good at his job and does alot of really fast cars... he tryed to dial it in but no luck.... rock-on got a log file from his HP tuner program today... I am hoping this is going to be resolved soon.
I talked to that girl too..... wow did she make me angry.... my company had to pay for another keyboard and my headset is not the greatest anymore. you can just feel how she dos not give a **** at all...
I hope Dave is comming through for me FAST, i am out of patience right now.
Delivery for my tranny was 1.5 weeks late so that resultet in that I had to go to florida on vacation in my DD rather than be pimpin in the Z. SUCKS BIG TIME.
WOW, I am not the only one.... I got my tranny 6 weeks ago, but it was in the day before vacation, so it had to sit for 2 weeks...
I got back, got the tranny installed.... the shift is sloppy from 2 - 3 gear...
I was told this was a tuning issue... but I had my tuner on the thing. My tuner is very good at his job and does alot of really fast cars... he tryed to dial it in but no luck.... rock-on got a log file from his HP tuner program today... I am hoping this is going to be resolved soon.
I talked to that girl too..... wow did she make me angry.... my company had to pay for another keyboard and my headset is not the greatest anymore. you can just feel how she dos not give a **** at all...
I hope Dave is comming through for me FAST, i am out of patience right now.
Originally Posted by Camaro02DK
the shift is sloppy from 2 - 3 gear...
I was told this was a tuning issue... but I had my tuner on the thing. My tuner is very good at his job and does alot of really fast cars... he tryed to dial it in but no luck.... rock-on got a log file from his HP tuner program today...
I was told this was a tuning issue... but I had my tuner on the thing. My tuner is very good at his job and does alot of really fast cars... he tryed to dial it in but no luck.... rock-on got a log file from his HP tuner program today...
Dave Jr, I hope you are reading this. I hope your dad is ok, I remember talking to him after he had some health scares last year.
I never wanted to post this, but I felt I had no choice. the LAST thing I want to do is make Rock-On look bad. I have been a very loyal and cooperative customer, but I need this resolved.
Originally Posted by Camaro02DK
I talked to that girl too..... wow did she make me angry.... my company had to pay for another keyboard and my headset is not the greatest anymore. you can just feel how she dos not give a **** at all...
I hope Dave is comming through for me FAST, i am out of patience right now.
I hope Dave is comming through for me FAST, i am out of patience right now.
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TECH Addict
iTrader: (8)
Joined: Sep 2005
Posts: 2,401
Likes: 0
From: The beautiful Kingdom of Bahrain
I hope he gets well soon but I'm confused. His unexpected illness would explain why some people havent recieved thier order yet but how do you explain all the bad trannies that were shipped out? Is someone else building them under his name? I dunno. I hope this works out for everyone. I lurk the sponsor feedback alot these days and Ive learned that if you feel someting isnt right and the customer service is what it should be it's best to follow your gut and get out.
I called to get prices on a powerglide trans and talked to the receptionist girl. She seemed ok to me. Then again they didnt have my money yet. They never called me back to give me a price. I went ahead and got a trans from "ROSSLER" which isnt a sponsor but I dont care. They are well known and one of the best by far. Dont buy a cheap trans ,buy a good trans from one of the sponsors or someone else with a good reputation.
Banned
Joined: Apr 2006
Posts: 44
Likes: 0
I am really hope that Dave is going to be ok, and I like to support the vendors here, because it is a great board and I have gotten alot of good advise here..... I hope Dave that is back and going to help us all out and getting things under control.... I am not out to bash Dave or his firm, health always comes first, but I just want it to work now, it is alot of money giving out and then having problems...
Well I am hoping that Dave can check my log file and correct the tuning issues so I can use my car. I really really don't want to send that tranny back again, that would be a huge dissapointment for me. Well I will cross my finger for you guys and also for myself....
Well I am hoping that Dave can check my log file and correct the tuning issues so I can use my car. I really really don't want to send that tranny back again, that would be a huge dissapointment for me. Well I will cross my finger for you guys and also for myself....
Tech Resident
Joined: Jan 2006
Posts: 5,117
Likes: 3
From: Philly
Originally Posted by Camaro02DK
I got my tranny 6 weeks ago, but it was in the day before vacation, so it had to sit for 2 weeks...
I got back, got the tranny installed.... the shift is sloppy from 2 - 3 gear...
I got back, got the tranny installed.... the shift is sloppy from 2 - 3 gear...
i'm just telling you what i've heard. it's probably the transmission itself and it seems to be a very common occurrance.best wishes to dave. i hope he gets better. rock-on's always had a great reputation. i'd hate to see it permanently soiled.
Originally Posted by ChocoTaco369
i'd first like to point out that i am by no means an expert on transmissions. that being said, i can't begin to tell you how many times i've heard a person with a rock-on tranny say their 2-3 shift is messed up. rock-on always says it's a tuning issue, but tuning never seems to solve it i'm just telling you what i've heard. it's probably the transmission itself and it seems to be a very common occurrance.
best wishes to dave. i hope he gets better. rock-on's always had a great reputation. i'd hate to see it permanently soiled.
i'm just telling you what i've heard. it's probably the transmission itself and it seems to be a very common occurrance.best wishes to dave. i hope he gets better. rock-on's always had a great reputation. i'd hate to see it permanently soiled.
you cant limit that to rock-on, i've seen every 4l60e manufactured by whoever sponsor or not on this board have 2-3 shift issues, and everybody says its a tuning issue whether it is or not. i talked to Amy today to get some **** straight about my trans and my core (which apparently is MIA) and i'm confident enough my trans will be back. as long as i get a damn 4l60e in the car that aint broke i'll be happy.
half the sponsors on this board go through the same issue if it isnt rock-on its fuddle, if its not fuddle its BYUNSPEED, if not them its TEA, if not them then its LG motorsports (yes even LG).
bottom line is **** happens, bitch about it, live through it...
Look choco, I started this thread to try to contact Dave. not bag on his work! You are no expert, you don't own his tranny, and i doubt you wer ever a serious potential buyer. So unless you are having a problem or were a potential buyer, stay out. We don't need this turning into an anti-rockon thread, cuz thats not what it is.
Originally Posted by spy2520
you cant limit that to rock-on, i've seen every 4l60e manufactured by whoever sponsor or not on this board have 2-3 shift issues, and everybody says its a tuning issue whether it is or not. i talked to Amy today to get some **** straight about my trans and my core (which apparently is MIA) and i'm confident enough my trans will be back. as long as i get a damn 4l60e in the car that aint broke i'll be happy.
half the sponsors on this board go through the same issue if it isnt rock-on its fuddle, if its not fuddle its BYUNSPEED, if not them its TEA, if not them then its LG motorsports (yes even LG).
bottom line is **** happens, bitch about it, live through it...
half the sponsors on this board go through the same issue if it isnt rock-on its fuddle, if its not fuddle its BYUNSPEED, if not them its TEA, if not them then its LG motorsports (yes even LG).
bottom line is **** happens, bitch about it, live through it...
Tech Resident
Joined: Jan 2006
Posts: 5,117
Likes: 3
From: Philly
Originally Posted by GoFast908Z
Look choco, I started this thread to try to contact Dave. not bag on his work! You are no expert, you don't own his tranny, and i doubt you wer ever a serious potential buyer. So unless you are having a problem or were a potential buyer, stay out. We don't need this turning into an anti-rockon thread, cuz thats not what it is.
i like the way half a dozen people have ragged on rock-on and said they'd never buy a tranny from them now, but i point out a commonality and i get ripped on when it was by no means even ragging on rock-on's part. why aren't you yelling at the people actually ragging on rock-on?
Hey Dave Jr here again. Just wanna say sorry to the customers who are waiting for a transmission. Im working my hardest to get things done. So sorry about the customer service. The emails ill be looking at them just got the password from Dave. For those who decided not to go with a rock-on trans because of this thread I really dont blame you.
Originally Posted by ChocoTaco369
i'm confused. i didn't realize i was "bagging" on anyone. actually i am a serious potential buyer for the future. i intend to keep my car for a very long time and mod it after college when i have the funds. that will require a stronger transmission.
i like the way half a dozen people have ragged on rock-on and said they'd never buy a tranny from them now, but i point out a commonality and i get ripped on when it was by no means even ragging on rock-on's part. why aren't you yelling at the people actually ragging on rock-on?
i like the way half a dozen people have ragged on rock-on and said they'd never buy a tranny from them now, but i point out a commonality and i get ripped on when it was by no means even ragging on rock-on's part. why aren't you yelling at the people actually ragging on rock-on?
btw, 3 people said they wouldn't buy, and 1 said probably not. The common problem was already pointed out, and didn't need to be restated. The people here that are upset with Rock-On are upset because of their circumstances (read their posts). I have no reason to yell at them.
Look, bottom line. This thread has the capacity to get out of hand, and bashing to occur. I do NOT want that to happen. The only way to prevent that is keeping things to the facts, and business-like. If this turns into a bashing thread it will reflect on ME! And I dont' want anything interfering with getting my issues resolved.
Sorry if I was overly harsh and jumped on you.
Last edited by GoFast908Z; Sep 1, 2006 at 03:19 PM.