LS1 Motorsports = bad customer service
01-04-2003, 12:16 AM
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LS1 Motorsports = bad customer service First of all I know this thread is probably going to get locked, but this is just a warning to everyone reguarding MY personal experience with LS1 Motorsports customer service. Last August I was interested in buying the LS1 Motorsports single turbo kit but they were not taking cash deposits at the time and still in the prototype stages. I found that Rob Raymer was selling his T-74 Q-Trim turbo from his project car for $1200. I had many conversations with Rob and I finally bought his turbo because I wanted to get the $5,999 price fo the turbo kit. The only reason that I bought the turbo was to get a deposit in on the kit. Rob agreed that If I bought his turbo it would be considered as a deposit so I could get the $5,999 price of the kit. Rob also said that if I bought the turbo he would give me a $800 credit towards the rest of the kit because I would not need the turbo from the kit which was $800, making the total price of the kit $5,200 which I could afford. I told Rob that I would not be able to get the rest of the kit until Jan. 03. Rob said that was a perfect time to get the rest of the kit because of the production time of his kit. Done deal, well so I thought. Well its Jan. and I recently e-mailed Rob and explained who I was and I was ready to buy the rest of the kit since he is actually producing it now. Rob's responce was the kit has gone up in price and I will now need $5,925 to get the rest of the kit. Rob said the turbo was not considered a deposit and it never was. Rob said now that he would only give me $750 for the turbo and I now need to upgrade to 50# injectors for another $175. After talking to Rob further, I was upset with his customer service, basicly getting lies and I just wanted my money back on the turbo minus shipping and restocking. I don't want anything to do with a company who does not follow through with their word. Rob said that there is no kind of warranty on the turbo even though the sales reciept that I have for the turbo says there is a 1 year warrenty. When it all comes down to it, get everything in writing, people lie.
01-04-2003, 09:32 AM
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Re: LS1 Motorsports = bad customer service Well...I love how you leve things out to make yourself look good. I don't have the time to keep trying to defend myself, so I'll just post your emails and my responses and people can judge for themselves.
*Please note everyone: His T-74 turbo has been listed for sale on LS1.com for over a month now, and he was still trying to sell it as recently as 12-18-02. And all of our conversation has just been going on since yesterday. Never in his for sale ad does he mention that his turbo can be used as a deposit for our kit. Why not?
Also notice that he says now that I will only give him a $750 credit towards the kit. When you will see in my email that I fully agreed to the $800 based on his word. The lies just stack up from there.
1st email:
In a message dated 12/31/2002 5:55:31 PM Eastern Standard Time, MstgKillr@aol.com writes:
(I don't know if you remember me, my name is Jason Goodrich. I am the person
that bought your T-74 turbo. After almost selling my car last month and
trying to sell my turbo after losing my job, I now have a better paying job.
I get to keep the car, turbo and buy the rest of the kit. I know that you
where going to give me a special price on the kit because I already have the
turbo. ($5200). The question I have now is since I originaly bought the
turbo I have sold my old car and gotten a 2002 WS.6 and this one is a
6-Speed, so I think I need a wastegate which I believe is not included in the
kit. I also already have 42lb injectors so I hope you will give me credit
for that. Now the big question how much is it going to cost me for the rest
of the kit.)
My Response:
(The price of the kit went up to $6499. I could give you a $750 discount off that price for having your own turbo. But the 42lb injectors you have will be too small for that turbo. You need 50lb injectors, which are a $175 upgrade from the standard 37# injectors supplied with the kit.)
Thanks again,
Rob Raymer
-------------------------------------------------
2nd email:
In a message dated 1/3/2003 4:07:27 PM Eastern Standard Time, MstgKillr writes:
( Wait a minute now. When I orginally bought your turbo it was like a $1200 deposit.)
My Response:
(No, it was a $1000 deposit, with an "ANTICIPATED" kit price of $5999. We then gave everyone until a specific date (back in October) to call us with the deposit. It's now January, the first run of kits have already been built, and they cost us more to build than our original "anticipated" cost reflected. Which is why, once we realized the actual costs involved, we were forced to raise the kit pricing. We in turn gave notice on the website and all of the message boards as to the deposit deadline.)
MstgKillr writes:
(What am I going to do with a $1200 turbo if I don't buy your kit. At that time your kit was $6000 and you said that you would give me $800 credit when I bought the kit, because I would already have the turbo. I told you that I could not get the kit until somtime after Chistmas and you said that would be better anyways. What benefit would buying the turbo have other than a deposit on the kit? So now you want me to pay $5,925 to get the rest of the kit instead of the $5,200 that you quoted me in the first place. Please relpy.)
My response:
(If I did in fact tell you that I would give you an $800 credit, then I can still do that. But I cannot sell the turbo kit any cheaper than the $6499 price. Unless you can get 20 people together again to order at the same time. That was the only reason I even allowed the original $5999 anticipated price to stand. Beacuse we got a considerable discount by ordering in quantities of 20 or more.
Obviously, you couldn't have expected me to keep the price at $5999 until you were ready to buy? You already said you had nearly sold the car and abandoned the thought of a turbo kit.
FWIW, it's not uncommon for prices to go up at the beginning of a new year anyway. ATI just raised their superchargers by $300 on January 1st.
Hope you can understand our position.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
3rd Email:
In a message dated 1/3/2003 4:07:27 PM Eastern Standard Time, MstgKillr writes:
(WHEN WE TALKED ABOUT THE PURCHASE OF THE TURBO KIT I WAS NOT READY TO BUY OR YOU READY TO SELL. THATS WHY I WANTED TO BUY THE TURBO AS A DEPOSIT TO LOCK IN THE PRICE.
WELL I GUESS THEY (ATI) COULD HAVE RAISED THEIR PRICE BEFORE THE FIRST OF THE YEAR LIKE YOU.
AFTER SEEING YOUR BUSINESS PRACTICES AND CUSTOMER SUPPORT, I WILL NOT EVEN THINK ABOUT BUYING YOUR TURBO KIT AND I WILL EXPECT A FULL REFUND ON THE TURBO THAT I PURCHASED FROM YOU. I WILL BE MAKING ARRAGNMENTS TO SHIP THE TURBO TOMORROW IN THE EXACT SAME CONDITION THAT I RECIEVED IT IN, ONLY THING I EVER DID WITH IT WAS OPEN THE BOX.)
My Response:
(What are you talking about??? WE NEVER DISCUSSED THE TURBO AS BEING A "DEPOSIT"!
You can send it back if you want, but I will not refund it. You bought a used turbo, as is, with no warranty ever promised or implied.
I can see that there is no sense in discussing this with you any further. You are being completely unreasonable. And I will not continue to be insulted by you either. My reputation regarding "customer service and business practices" speaks for itself.
Have a nice day.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
4th and final Email:
MstgKillr Writes:
(That is a complete lie. That is the only reason I bought the turbo in the first place. Why else would I have purchased it.)
My Response:
(YOU are lying. You bought it because I had it for sale on the Forum! And your point makes no sense. Everyone else gave a $1000 deposit with nothing in return (meaning no turbo). If you truely bought it as a "deposit", then why did you not notify me that you would no longer be purchasing the kit? I mean, you were still posting about selling your turbo as recently as 12-18-02...less than TWO WEEKS AGO! If you knew at that time you weren't going to be able to buy the kit, were you just going to let me go ahead and have an entire kit ready to ship to you and then say..."oh...I can't buy it now". ????? That makes no sense at all. You obviously couldn't sell the turbo, and so now you decided to go ahead and try to get the kit at a discounted price.)
MstgKillr:
(That is another lie. You told me the turbo was completely rebuilt and in brand new condition.)
My Response:
(Again, what's your point? The turbo was/is completely rebuilt. Does that mean it's not "used", as I last stated? Of course not. It is STILL a used turbo.)
MstgKillr:
(Well atleast I bought your turbo will my credit card, I will be giving the credit card company a call. They will stand behind me over your false advertisement of the product purchased.)
My Response:
(Oh will you PLEASE provide me with a copy of the "false advertisement" you are claiming? The same as you will have to do with your credit card company. And by the way, I WILL NOT REFUND YOU A DIME! And you are wrong again, the credit card company will NOT stand behind you now. Have you read our return policies? By purchasing from us, you agree to those. You invoice says that you have a "used" turbo. I'm sick of people like you trying to manipulate the system. Bottom line, you can't sell the turbo, and now you want a refund. Good luck pal.)
MstgKillr:
(I was told by a few people not to do business with you and now I know why. I will be sending the turbo back to you and will expect a full refund minus shipping and a restocking fee. I don't know how you stay in business with customer service like this. You need to get your facts strait.)
My Response:
(Oh really? Well I was told by a few people not to sell to you, now I see why. So get your facts straight. You haven't stated an actual fact from the beginning.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
One last thing. He bought the used turbo in August. At that time, we were not accepting deposits. And we had not finalized pricing or started taking deposits until late October! So how could it have ever been discussed that the purchase of the turbo could be used as a deposit??
What I told him was, that the T-74 was an $800 upgrade to the base kit. And if he bought the turbo kit later, that he could get a credit for the T-63 that comes with the kit. I NEVER locked myself into the $5999 "anticipated" price, as most of you who have been following our kit already know. His claim is simply a fabricated afterthought.
I apologize for taking up so much bandwidth here. If people didn't have to jump on a message board and air their laundry everytime they have a "disagreement", this wouldn't be necessary.
I'm not asking for the tread to be locked, I have no problem defending myself.
I am well aware that I did start getting sarcastic and smart towards the final email. But that was only after being directly called a "liar" multiple times. I would do it again.
Sorry to waste everyone's time.
*Please note everyone: His T-74 turbo has been listed for sale on LS1.com for over a month now, and he was still trying to sell it as recently as 12-18-02. And all of our conversation has just been going on since yesterday. Never in his for sale ad does he mention that his turbo can be used as a deposit for our kit. Why not?
Also notice that he says now that I will only give him a $750 credit towards the kit. When you will see in my email that I fully agreed to the $800 based on his word. The lies just stack up from there.
1st email:
In a message dated 12/31/2002 5:55:31 PM Eastern Standard Time, MstgKillr@aol.com writes:
(I don't know if you remember me, my name is Jason Goodrich. I am the person
that bought your T-74 turbo. After almost selling my car last month and
trying to sell my turbo after losing my job, I now have a better paying job.
I get to keep the car, turbo and buy the rest of the kit. I know that you
where going to give me a special price on the kit because I already have the
turbo. ($5200). The question I have now is since I originaly bought the
turbo I have sold my old car and gotten a 2002 WS.6 and this one is a
6-Speed, so I think I need a wastegate which I believe is not included in the
kit. I also already have 42lb injectors so I hope you will give me credit
for that. Now the big question how much is it going to cost me for the rest
of the kit.)
My Response:
(The price of the kit went up to $6499. I could give you a $750 discount off that price for having your own turbo. But the 42lb injectors you have will be too small for that turbo. You need 50lb injectors, which are a $175 upgrade from the standard 37# injectors supplied with the kit.)
Thanks again,
Rob Raymer
-------------------------------------------------
2nd email:
In a message dated 1/3/2003 4:07:27 PM Eastern Standard Time, MstgKillr writes:
( Wait a minute now. When I orginally bought your turbo it was like a $1200 deposit.)
My Response:
(No, it was a $1000 deposit, with an "ANTICIPATED" kit price of $5999. We then gave everyone until a specific date (back in October) to call us with the deposit. It's now January, the first run of kits have already been built, and they cost us more to build than our original "anticipated" cost reflected. Which is why, once we realized the actual costs involved, we were forced to raise the kit pricing. We in turn gave notice on the website and all of the message boards as to the deposit deadline.)
MstgKillr writes:
(What am I going to do with a $1200 turbo if I don't buy your kit. At that time your kit was $6000 and you said that you would give me $800 credit when I bought the kit, because I would already have the turbo. I told you that I could not get the kit until somtime after Chistmas and you said that would be better anyways. What benefit would buying the turbo have other than a deposit on the kit? So now you want me to pay $5,925 to get the rest of the kit instead of the $5,200 that you quoted me in the first place. Please relpy.)
My response:
(If I did in fact tell you that I would give you an $800 credit, then I can still do that. But I cannot sell the turbo kit any cheaper than the $6499 price. Unless you can get 20 people together again to order at the same time. That was the only reason I even allowed the original $5999 anticipated price to stand. Beacuse we got a considerable discount by ordering in quantities of 20 or more.
Obviously, you couldn't have expected me to keep the price at $5999 until you were ready to buy? You already said you had nearly sold the car and abandoned the thought of a turbo kit.
FWIW, it's not uncommon for prices to go up at the beginning of a new year anyway. ATI just raised their superchargers by $300 on January 1st.
Hope you can understand our position.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
3rd Email:
In a message dated 1/3/2003 4:07:27 PM Eastern Standard Time, MstgKillr writes:
(WHEN WE TALKED ABOUT THE PURCHASE OF THE TURBO KIT I WAS NOT READY TO BUY OR YOU READY TO SELL. THATS WHY I WANTED TO BUY THE TURBO AS A DEPOSIT TO LOCK IN THE PRICE.
WELL I GUESS THEY (ATI) COULD HAVE RAISED THEIR PRICE BEFORE THE FIRST OF THE YEAR LIKE YOU.
AFTER SEEING YOUR BUSINESS PRACTICES AND CUSTOMER SUPPORT, I WILL NOT EVEN THINK ABOUT BUYING YOUR TURBO KIT AND I WILL EXPECT A FULL REFUND ON THE TURBO THAT I PURCHASED FROM YOU. I WILL BE MAKING ARRAGNMENTS TO SHIP THE TURBO TOMORROW IN THE EXACT SAME CONDITION THAT I RECIEVED IT IN, ONLY THING I EVER DID WITH IT WAS OPEN THE BOX.)
My Response:
(What are you talking about??? WE NEVER DISCUSSED THE TURBO AS BEING A "DEPOSIT"!
You can send it back if you want, but I will not refund it. You bought a used turbo, as is, with no warranty ever promised or implied.
I can see that there is no sense in discussing this with you any further. You are being completely unreasonable. And I will not continue to be insulted by you either. My reputation regarding "customer service and business practices" speaks for itself.
Have a nice day.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
4th and final Email:
MstgKillr Writes:
(That is a complete lie. That is the only reason I bought the turbo in the first place. Why else would I have purchased it.)
My Response:
(YOU are lying. You bought it because I had it for sale on the Forum! And your point makes no sense. Everyone else gave a $1000 deposit with nothing in return (meaning no turbo). If you truely bought it as a "deposit", then why did you not notify me that you would no longer be purchasing the kit? I mean, you were still posting about selling your turbo as recently as 12-18-02...less than TWO WEEKS AGO! If you knew at that time you weren't going to be able to buy the kit, were you just going to let me go ahead and have an entire kit ready to ship to you and then say..."oh...I can't buy it now". ????? That makes no sense at all. You obviously couldn't sell the turbo, and so now you decided to go ahead and try to get the kit at a discounted price.)
MstgKillr:
(That is another lie. You told me the turbo was completely rebuilt and in brand new condition.)
My Response:
(Again, what's your point? The turbo was/is completely rebuilt. Does that mean it's not "used", as I last stated? Of course not. It is STILL a used turbo.)
MstgKillr:
(Well atleast I bought your turbo will my credit card, I will be giving the credit card company a call. They will stand behind me over your false advertisement of the product purchased.)
My Response:
(Oh will you PLEASE provide me with a copy of the "false advertisement" you are claiming? The same as you will have to do with your credit card company. And by the way, I WILL NOT REFUND YOU A DIME! And you are wrong again, the credit card company will NOT stand behind you now. Have you read our return policies? By purchasing from us, you agree to those. You invoice says that you have a "used" turbo. I'm sick of people like you trying to manipulate the system. Bottom line, you can't sell the turbo, and now you want a refund. Good luck pal.)
MstgKillr:
(I was told by a few people not to do business with you and now I know why. I will be sending the turbo back to you and will expect a full refund minus shipping and a restocking fee. I don't know how you stay in business with customer service like this. You need to get your facts strait.)
My Response:
(Oh really? Well I was told by a few people not to sell to you, now I see why. So get your facts straight. You haven't stated an actual fact from the beginning.
Rob Raymer
LS1 Motorsports)
-------------------------------------------------
One last thing. He bought the used turbo in August. At that time, we were not accepting deposits. And we had not finalized pricing or started taking deposits until late October! So how could it have ever been discussed that the purchase of the turbo could be used as a deposit??
What I told him was, that the T-74 was an $800 upgrade to the base kit. And if he bought the turbo kit later, that he could get a credit for the T-63 that comes with the kit. I NEVER locked myself into the $5999 "anticipated" price, as most of you who have been following our kit already know. His claim is simply a fabricated afterthought.
I apologize for taking up so much bandwidth here. If people didn't have to jump on a message board and air their laundry everytime they have a "disagreement", this wouldn't be necessary.
I'm not asking for the tread to be locked, I have no problem defending myself.
I am well aware that I did start getting sarcastic and smart towards the final email. But that was only after being directly called a "liar" multiple times. I would do it again.
Sorry to waste everyone's time.
01-04-2003, 09:53 AM
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Re: LS1 Motorsports = bad customer service </font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> Last August I was interested in buying the LS1 Motorsports single turbo kit but they were not taking cash deposits at the time and still in the prototype stages. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">This makes sense. The kit was not yet complete, Rob did not have a clear idea of what the retail price would be on the Turbo, or when it would be finished. Hence, he did not take deposits.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> The only reason that I bought the turbo was to get a deposit in on the kit. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">This contradicts your earlier statement. If he wasn't taking deposits on the kit yet, how did he accept a used turbo purchase as a deposit? Further, why did you try to force him to take your money in August, when the kit wasn't even finished until October 7th?
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> I told Rob that I would not be able to get the rest of the kit until Jan. 03. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Then why didn't you keep your money and wait like everyone else, until the kit was finished and ready for production?
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> Rob said the turbo was not considered a deposit and it never was. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Like you said, get everything in writing. Because I don't how he can tell you he's not taking deposits, and then turn right around and say he will accept a used turbo purchase as a deposit. Only one of those statements can be correct. And if someone told me two contradictory statements, I wouldn't send him any money until I got in writing which one was the true statement.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> Rob said now that he would only give me $750 for the turbo and I now need to upgrade to 50# injectors for another $175. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">That's exactly why he didn't take anyone's money (except yours) back in August. Things tend to change from the design phase to the production phase.
And lastly: PLEASE tell me that you didn't make a $6000 purchase agreement over the phone with no recepit or anything in writing whatsoever, and then six months later, you expect to call back and pick up from the last conversation. C'mon dude. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" />
I don't think I would remember what I said to one person six months ago either, especially if I've talked to a hundred people since then.
Sorry, but I know Rob wouldn't cheat anybody, especially after all the hard work and money he's spent to make OUR cars faster. Not to mention he did all the research and development on this kit without a single penny from you or me. <img border="0" alt="[bullshit]" title="" src="graemlins/gr_bs.gif" />
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> The only reason that I bought the turbo was to get a deposit in on the kit. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">This contradicts your earlier statement. If he wasn't taking deposits on the kit yet, how did he accept a used turbo purchase as a deposit? Further, why did you try to force him to take your money in August, when the kit wasn't even finished until October 7th?
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> I told Rob that I would not be able to get the rest of the kit until Jan. 03. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Then why didn't you keep your money and wait like everyone else, until the kit was finished and ready for production?
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> Rob said the turbo was not considered a deposit and it never was. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Like you said, get everything in writing. Because I don't how he can tell you he's not taking deposits, and then turn right around and say he will accept a used turbo purchase as a deposit. Only one of those statements can be correct. And if someone told me two contradictory statements, I wouldn't send him any money until I got in writing which one was the true statement.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong> Rob said now that he would only give me $750 for the turbo and I now need to upgrade to 50# injectors for another $175. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">That's exactly why he didn't take anyone's money (except yours) back in August. Things tend to change from the design phase to the production phase.
And lastly: PLEASE tell me that you didn't make a $6000 purchase agreement over the phone with no recepit or anything in writing whatsoever, and then six months later, you expect to call back and pick up from the last conversation. C'mon dude. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" />
I don't think I would remember what I said to one person six months ago either, especially if I've talked to a hundred people since then.
Sorry, but I know Rob wouldn't cheat anybody, especially after all the hard work and money he's spent to make OUR cars faster. Not to mention he did all the research and development on this kit without a single penny from you or me. <img border="0" alt="[bullshit]" title="" src="graemlins/gr_bs.gif" />
01-04-2003, 10:01 AM
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Re: LS1 Motorsports = bad customer service Well... I love how you leve things out to make yourself look good. I like how you make up e-mails that I never wrote and how you pick and choose statements out of text. You are never going to get any of my business and maybe people will see this and think twice about your giving up their money. I guess that's why the guys at tubo tech won't have anything to do with you. It was going to be nice I was going to have a turbo on one car and a ATI Procharger on another.
01-04-2003, 10:11 AM
#5
Re: LS1 Motorsports = bad customer service Hmmmm.... If you are going to post a complaint, be prepared for a response. By reading that LONG chain of emails, I'd have to say that Rob is being more than fair. No company that stays in business would ever agree, several months ahead of time, to sell you something that isn't produced, for an "anticipated" target price.
Seems to me that you are just complaining about a $700 price difference, when you will be getting a better kit overall with the larger injectors. If you just bought a new 2002 WS6, its obvious that you aren't hurting that bad...
-Tony
Seems to me that you are just complaining about a $700 price difference, when you will be getting a better kit overall with the larger injectors. If you just bought a new 2002 WS6, its obvious that you aren't hurting that bad...
-Tony
01-04-2003, 10:59 AM
#6
Re: LS1 Motorsports = bad customer service I've talked to Rob a few times,REAL NICE GUY.Rob is an innovator and a asset to the LS1 community..
Sure looks like this other guy is full of poo poo.Rob this guys a BOOB and not worth the time nor the effort.
Good luck w/your turbo kit.
JS
Sure looks like this other guy is full of poo poo.Rob this guys a BOOB and not worth the time nor the effort.
Good luck w/your turbo kit.
JS
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01-04-2003, 11:29 AM
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Re: LS1 Motorsports = bad customer service Rob-Well...I love how you leave things out to make yourself look good.
Me-Well...I love how you leave things out and add things to make make yourself look good.
Rob-I don't have the time to keep trying to defend myself, so I'll just post your emails and my responses and people can judge for themselves.
Me-I guess that's why it took so many e-mails to get a response from you, that great customer service. If you would actually post my real in full content e-mails with no changes.
Rob-*Please note everyone: His T-74 turbo has been listed for sale on LS1.com for over a month now, and he was still trying to sell it as recently as 12-18-02.
Me-At that time I was going to sell the turbo and my car, but I got another job. I already told you this.
Rob-And all of our conversation has just been going on since yesterday.
Me-No, you finally answered me back yesterday.
Rob- Never in his for sale ad does he mention that his turbo can be used as a deposit for our kit. Why not?
Me-You said that this was a special deal because I bought your turbo and I didn't think it would be transferable.
Rob-Also notice that he says now that I will only give him a $750 credit towards the kit. When you will see in my email that I fully agreed to the $800 based on his word. The lies just stack up from there.
Me-Your lies stack up from there. Your story changes everytime I talk with you, just trying to make yourself look better I guess.
Rob-One last thing. He bought the used turbo in August. At that time, we were not accepting deposits.
Me-That is the whole reason I bought the turbo, it was the only way that I could get in on a deposit since you were not taking cash deposits.
Rob-And we had not finalized pricing or started taking deposits until late October! So how could it have ever been discussed that the purchase of the turbo could be used as a deposit??
Me-Well...thats what you said.
Rob-I apologize for taking up so much bandwidth here. If people didn't have to jump on a message board and air their laundry everytime they have a "disagreement", this wouldn't be necessary.
Me-I am just giving everyone another side to the story. I am sure people have great customer service from you and I am positive some others have the worst customer service from you. Most of the time you were a great guy to talk with and then other times you weren't.
Rob-I'm not asking for the tread to be locked, I have no problem defending myself.
Me-It is very easy to defend yourself when you just lie.
Rob-I am well aware that I did start getting sarcastic and smart towards the final email. But that was only after being directly called a "liar" multiple times. I would do it again.
Me-You should have posted you other e-mails with the bad language, other sarcstic and smart answers. I guess you get to pick and choose what you want everyone else to think you said.
Rob-Sorry to waste everyone's time.
Me-I am also sorry to waste everyone's time. I just thought that someone might take my experience into consideration when purchasing products from Rob. I even made this post expecting to get flamed by other supporters of Rob and I did. He probably has more people for him than against him. Just a warning to everyone. Get everything and writing no matter what else everyone says.
Me-Well...I love how you leave things out and add things to make make yourself look good.
Rob-I don't have the time to keep trying to defend myself, so I'll just post your emails and my responses and people can judge for themselves.
Me-I guess that's why it took so many e-mails to get a response from you, that great customer service. If you would actually post my real in full content e-mails with no changes.
Rob-*Please note everyone: His T-74 turbo has been listed for sale on LS1.com for over a month now, and he was still trying to sell it as recently as 12-18-02.
Me-At that time I was going to sell the turbo and my car, but I got another job. I already told you this.
Rob-And all of our conversation has just been going on since yesterday.
Me-No, you finally answered me back yesterday.
Rob- Never in his for sale ad does he mention that his turbo can be used as a deposit for our kit. Why not?
Me-You said that this was a special deal because I bought your turbo and I didn't think it would be transferable.
Rob-Also notice that he says now that I will only give him a $750 credit towards the kit. When you will see in my email that I fully agreed to the $800 based on his word. The lies just stack up from there.
Me-Your lies stack up from there. Your story changes everytime I talk with you, just trying to make yourself look better I guess.
Rob-One last thing. He bought the used turbo in August. At that time, we were not accepting deposits.
Me-That is the whole reason I bought the turbo, it was the only way that I could get in on a deposit since you were not taking cash deposits.
Rob-And we had not finalized pricing or started taking deposits until late October! So how could it have ever been discussed that the purchase of the turbo could be used as a deposit??
Me-Well...thats what you said.
Rob-I apologize for taking up so much bandwidth here. If people didn't have to jump on a message board and air their laundry everytime they have a "disagreement", this wouldn't be necessary.
Me-I am just giving everyone another side to the story. I am sure people have great customer service from you and I am positive some others have the worst customer service from you. Most of the time you were a great guy to talk with and then other times you weren't.
Rob-I'm not asking for the tread to be locked, I have no problem defending myself.
Me-It is very easy to defend yourself when you just lie.
Rob-I am well aware that I did start getting sarcastic and smart towards the final email. But that was only after being directly called a "liar" multiple times. I would do it again.
Me-You should have posted you other e-mails with the bad language, other sarcstic and smart answers. I guess you get to pick and choose what you want everyone else to think you said.
Rob-Sorry to waste everyone's time.
Me-I am also sorry to waste everyone's time. I just thought that someone might take my experience into consideration when purchasing products from Rob. I even made this post expecting to get flamed by other supporters of Rob and I did. He probably has more people for him than against him. Just a warning to everyone. Get everything and writing no matter what else everyone says.
01-04-2003, 11:49 AM
#9
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Re: LS1 Motorsports = bad customer service well i must say this is sad to see. i have ordered numerous things through LS1Motorsports and most recently talked to Rob this past thurs. before i had ever ordered from them i had always heard good things about them and my most recent purchase was just that...very good. Rob was very knowledgable and helpful. the emails he posted speak for themselves. just to back Rob up, i remember seeing mstgkillr trying to sell that turbo to no avail.
01-04-2003, 01:37 PM
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Re: LS1 Motorsports = bad customer service </font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by MstgKillr:
community..
The e-mails would be fine if they were in there full form, not take out of context and change to make Rob look better. I also noticed that Rob didn't post his smart, sarcastic, and bad language e-mails.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Bottom line, you NEVER ORDERED A TURBO KIT! If you ordered a turbo kit, I would have all of your information regarding your requirements. And I would have a $1000 deposit from you just like everyone else who ordered a kit. You paid $1200 for a used turbo, which is why you have a turbo in your possession! The people on these boards are smart enough to see your contradictory statements, and to realize that your story doesn't hold water. Why are you doing this?
I'm getting about tired of your lying and making things up to try and make me look bad. I posted your emails, as well as mine, in FULL. I NEVER used bad language, though I was sarcastic in the last email AS I ALREADY SAID! I will forward all of the emails to anyone who cares.
Slander comes in many forms. If you continue to post negative things about me that are not true (slander), on a public forum, I will absolutely pursue it legally.
At this point, I will not comment any further about it. And one more slanderous statement, and my attorney will contact you. I am VERY serious about this.
community..
The e-mails would be fine if they were in there full form, not take out of context and change to make Rob look better. I also noticed that Rob didn't post his smart, sarcastic, and bad language e-mails.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Bottom line, you NEVER ORDERED A TURBO KIT! If you ordered a turbo kit, I would have all of your information regarding your requirements. And I would have a $1000 deposit from you just like everyone else who ordered a kit. You paid $1200 for a used turbo, which is why you have a turbo in your possession! The people on these boards are smart enough to see your contradictory statements, and to realize that your story doesn't hold water. Why are you doing this?
I'm getting about tired of your lying and making things up to try and make me look bad. I posted your emails, as well as mine, in FULL. I NEVER used bad language, though I was sarcastic in the last email AS I ALREADY SAID! I will forward all of the emails to anyone who cares.
Slander comes in many forms. If you continue to post negative things about me that are not true (slander), on a public forum, I will absolutely pursue it legally.
At this point, I will not comment any further about it. And one more slanderous statement, and my attorney will contact you. I am VERY serious about this.
01-04-2003, 05:09 PM
#11
LS1Tech Co-Founder
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Re: LS1 Motorsports = bad customer service I see Rob, a fellow 35 year old, is starting to get a little upset, and I don't blame him.
My concern with Mstngkllr is that you are trying to have it every way YOUR way. You have been trying to sell all your stuff and now you are going 180 degrees in a different direction. Heck I was talking to Rob last week and he said "hey this guy bought my old turbo and is selling it and not doing a kit here's his email address" and low and behold you have changed your mind and he's been pretty cool trying to steer buyers your way. I was going to email you today to see if you still have the turbo and I see you are on here being IMHO kind of wacky. Sounds like your life has been full of some recent drama, and all of sudden Rob is the guy messing you around? I really think that you have sent inconsistent signals to him and he's been more than fair by responding back and trying to figure out a number, so I hope you step back Mstangkll and reflect on your actions. Try to walk in the shop's shoes and reflect on whether they are being fair. I am still somewhat interested in your turbo believe it or not but you are all over the place maybe you need to have your life settle down and then you can make a decision, especially if you have to squeeze vendors for every little buck to make the kit affordable.
PSJ
My concern with Mstngkllr is that you are trying to have it every way YOUR way. You have been trying to sell all your stuff and now you are going 180 degrees in a different direction. Heck I was talking to Rob last week and he said "hey this guy bought my old turbo and is selling it and not doing a kit here's his email address" and low and behold you have changed your mind and he's been pretty cool trying to steer buyers your way. I was going to email you today to see if you still have the turbo and I see you are on here being IMHO kind of wacky. Sounds like your life has been full of some recent drama, and all of sudden Rob is the guy messing you around? I really think that you have sent inconsistent signals to him and he's been more than fair by responding back and trying to figure out a number, so I hope you step back Mstangkll and reflect on your actions. Try to walk in the shop's shoes and reflect on whether they are being fair. I am still somewhat interested in your turbo believe it or not but you are all over the place maybe you need to have your life settle down and then you can make a decision, especially if you have to squeeze vendors for every little buck to make the kit affordable.
PSJ
01-04-2003, 05:15 PM
#12
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Re: LS1 Motorsports = bad customer service Rob, I gotta hand it to you. I don't know how you have the patience to stay in this business when people **** on you like this. <img border="0" alt="[bang head]" title="" src="graemlins/gr_banghead.gif" />
I would have seriously considered your TurboCharger kit had I not already set my car up for a blower.
Rob has clearly said in other threads that he's not making much profit off this kit, and he didn't design it to try and get rich quick.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong>Rob is not God he is human and humans are not perfect, I don't care who you are. </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif"></strong>
And lucky for you he's not. 'Cause if he was, he would have fried your *** with lightning for shitting on him like this.
Now's a good time to lock this thread, 'cause I have a feeling things are about to get ugly. But I can't stand by and watch LS1MotorSports' reputation go down the tubes because of one person with a keyboard.
I would have seriously considered your TurboCharger kit had I not already set my car up for a blower.
Rob has clearly said in other threads that he's not making much profit off this kit, and he didn't design it to try and get rich quick.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif"><strong>Rob is not God he is human and humans are not perfect, I don't care who you are. </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif"></strong>
And lucky for you he's not. 'Cause if he was, he would have fried your *** with lightning for shitting on him like this.
Now's a good time to lock this thread, 'cause I have a feeling things are about to get ugly. But I can't stand by and watch LS1MotorSports' reputation go down the tubes because of one person with a keyboard.
01-04-2003, 05:40 PM
#13
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Re: LS1 Motorsports = bad customer service My concern with MstgKillr is that you are trying to have it every way YOUR way.
I really am not trying to have everything my way.
You have been trying to sell all your stuff and now you are going 180 degrees in a different direction.
I was trying to sell me stuff but in a turn of events I got another job and could afford the kit after all. I guess I will be selling the turbo again.
Heck I was talking to Rob last week and he said "hey this guy bought my old turbo and is selling it and not doing a kit here's his email address" and low and behold you have changed your mind and he's been pretty cool trying to steer buyers your way.
Well if that is true I really don't know what the to think of Rob now. All of my experiences except this last has been good with Rob.
I was going to email you today to see if you still have the turbo and I see you are on here being IMHO kind of wacky.
People get a little wacky when it comes to money.
Sounds like your life has been full of some recent drama, and all of sudden Rob is the guy messing you around?
I don't know if it was miscommunication or what but I honestly thought that me buying the turbo would lock me in on the $5200 price for the rest of the kit. Why else would I have purchased it At the time I really didn't have the cash for a $1200 turbo but I thought that I better get it so I could save money in the long run and get a turbo kit just in case they only made a limited production run like Incon did.
I really think that you have sent inconsistent signals to him and he's been more than fair by responding back and trying to figure out a number, so I hope you step back Mstangkll and reflect on your actions.
Try to walk in the shop's shoes and reflect on whether they are being fair.
I have tried that, but I think I am right and Rob thinks that he is. If I would have known that I was only buying the turbo as an upgrade I would have never purchased it. My car is still mostly stock.
I am still somewhat interested in your turbo believe it or not
If you want it, it is yours. Name your price. I just want to get all of this behind me and move on with a different project.
but you are all over the place maybe you need to have your life settle down and then you can make a decision,
especially if you have to squeeze vendors for every little buck to make the kit affordable.
It is not that, really its not.
I am not going to say anything else good or bad about Rob. I said what I needed to and I got flamed just like I thought I would.
I really am not trying to have everything my way.
You have been trying to sell all your stuff and now you are going 180 degrees in a different direction.
I was trying to sell me stuff but in a turn of events I got another job and could afford the kit after all. I guess I will be selling the turbo again.
Heck I was talking to Rob last week and he said "hey this guy bought my old turbo and is selling it and not doing a kit here's his email address" and low and behold you have changed your mind and he's been pretty cool trying to steer buyers your way.
Well if that is true I really don't know what the to think of Rob now. All of my experiences except this last has been good with Rob.
I was going to email you today to see if you still have the turbo and I see you are on here being IMHO kind of wacky.
People get a little wacky when it comes to money.
Sounds like your life has been full of some recent drama, and all of sudden Rob is the guy messing you around?
I don't know if it was miscommunication or what but I honestly thought that me buying the turbo would lock me in on the $5200 price for the rest of the kit. Why else would I have purchased it At the time I really didn't have the cash for a $1200 turbo but I thought that I better get it so I could save money in the long run and get a turbo kit just in case they only made a limited production run like Incon did.
I really think that you have sent inconsistent signals to him and he's been more than fair by responding back and trying to figure out a number, so I hope you step back Mstangkll and reflect on your actions.
Try to walk in the shop's shoes and reflect on whether they are being fair.
I have tried that, but I think I am right and Rob thinks that he is. If I would have known that I was only buying the turbo as an upgrade I would have never purchased it. My car is still mostly stock.
I am still somewhat interested in your turbo believe it or not
If you want it, it is yours. Name your price. I just want to get all of this behind me and move on with a different project.
but you are all over the place maybe you need to have your life settle down and then you can make a decision,
especially if you have to squeeze vendors for every little buck to make the kit affordable.
It is not that, really its not.
I am not going to say anything else good or bad about Rob. I said what I needed to and I got flamed just like I thought I would.
01-05-2003, 12:32 AM
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Re: LS1 Motorsports = bad customer service Crunch
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">This makes sense. The kit was not yet complete, Rob did not have a clear idea of what the retail price would be on the Turbo, or when it would be finished. Hence, he did not take deposits.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">This contradicts your earlier statement. If he wasn't taking deposits on the kit yet, how did he accept a used turbo purchase as a deposit? Further, why did you try to force him to take your money in August, when the kit wasn't even finished until October 7th?
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy. Call it a deposit or whatever you want. I didn't force Rob to take any of my money he gladly accepted it.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Then why didn't you keep your money and wait like everyone else, until the kit was finished and ready for production?
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I wanted to be one of the first people with the kit and I want to get it at a good price for being one of the test dummies. Buying the turbo I thought at the time was a perfect way to do it.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Like you said, get everything in writing. Because I don't how he can tell you he's not taking deposits, and then turn right around and say he will accept a used turbo purchase as a deposit. Only one of those statements can be correct. And if someone told me two contradictory statements, I wouldn't send him any money until I got in writing which one was the true statement.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">That's exactly why he didn't take anyone's money (except yours) back in August. Things tend to change from the design phase to the production phase.
And lastly: PLEASE tell me that you didn't make a $6000 purchase agreement over the phone with no recepit or anything in writing whatsoever, and then six months later, you expect to call back and pick up from the last conversation. C'mon dude.
I don't think I would remember what I said to one person six months ago either, especially if I've talked to a hundred people since then.
Sorry, but I know Rob wouldn't cheat anybody, especially after all the hard work and money he's spent to make OUR cars faster. Not to mention he did all the research and development on this kit without a single penny from you or me. </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have a reciept for the turbo that is it. Rob should and does remember me, how many people have his custom T-74 Q-Trim turbo off of his Z28.
How do you know for 100% that Rob wouldn't cheat anyone. Rob is not God he is human and humans are not perfect, I don't care who you are. Rob knows that people will believe him over me even if he lies, he is not dumb.
I agree he has spent alot of money to make our cars faster but he definatly make some too. That is why it is a business.
Nineball
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Hmmmm.... If you are going to post a complaint, be prepared for a response. By reading that LONG chain of emails, I'd have to say that Rob is being more than fair. No company that stays in business would ever agree, several months ahead of time, to sell you something that isn't produced, for an "anticipated" target price.
Seems to me that you are just complaining about a $700 price difference, when you will be getting a better kit overall with the larger injectors. If you just bought a new 2002 WS6, its obvious that you aren't hurting that bad...
-Tony
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I knew when I wrote the post that I would get flamed, I knew it. I was just letting people know my experience with him. I like hearning others experiences good or bad. The e-mails would be fine if they were in there full form, not take out of context and change to make Rob look better. I also noticed that Rob didn't post his smart, sarcastic, and bad language e-mails.
It is not just the fact that he is trying to get $700 more, in a way I understand about the prices and everything, but a deal is a deal. If I didn't make the deal with him I would pay alot more. It is the point of it all, bad business.
JS
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">I've talked to Rob a few times,REAL NICE GUY.Rob is an innovator and a asset to the LS1 community..
Sure looks like this other guy is full of poo poo.Rob this guys a BOOB and not worth the time nor the effort.
Good luck w/your turbo kit.
JS
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have also talked to Rob many times. When you get ready to spend thousands of dollars you tend to make sure everything is right or atleast think they are. Most of the time that I talked with Rob he was a very nice guy. Before you start calling me a BOOB and full of poo poo, I wrote this post for the average guy like you to read and aleast think about who he is giving his money to. I didn't write this post to be called names or anything else even though I knew I would.
Supersport
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">well i must say this is sad to see. i have ordered numerous things through LS1Motorsports and most recently talked to Rob this past thurs. before i had ever ordered from them i had always heard good things about them and my most recent purchase was just that...very good. Rob was very knowledgable and helpful. the emails he posted speak for themselves. just to back Rob up, i remember seeing mstgkillr trying to sell that turbo to no avail.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have ordered a few things from Rob before also, until now everything was great. Things can't be great 100% of the time. Actually I did have people with cash in hand ready to buy the turbo.
My responces were not meant to upset anyone, but I am just a little angry with the situation.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">This makes sense. The kit was not yet complete, Rob did not have a clear idea of what the retail price would be on the Turbo, or when it would be finished. Hence, he did not take deposits.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">This contradicts your earlier statement. If he wasn't taking deposits on the kit yet, how did he accept a used turbo purchase as a deposit? Further, why did you try to force him to take your money in August, when the kit wasn't even finished until October 7th?
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy. Call it a deposit or whatever you want. I didn't force Rob to take any of my money he gladly accepted it.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Then why didn't you keep your money and wait like everyone else, until the kit was finished and ready for production?
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I wanted to be one of the first people with the kit and I want to get it at a good price for being one of the test dummies. Buying the turbo I thought at the time was a perfect way to do it.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Like you said, get everything in writing. Because I don't how he can tell you he's not taking deposits, and then turn right around and say he will accept a used turbo purchase as a deposit. Only one of those statements can be correct. And if someone told me two contradictory statements, I wouldn't send him any money until I got in writing which one was the true statement.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Rob was not taking any cash deposits at the time, remember Incon. The turbo was different. Rob said that if I bought the turbo the rest of the kit would only cost me $5200 and that he was definatly going to be producing them in Jan when I was going to be ready to buy.
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">That's exactly why he didn't take anyone's money (except yours) back in August. Things tend to change from the design phase to the production phase.
And lastly: PLEASE tell me that you didn't make a $6000 purchase agreement over the phone with no recepit or anything in writing whatsoever, and then six months later, you expect to call back and pick up from the last conversation. C'mon dude.
I don't think I would remember what I said to one person six months ago either, especially if I've talked to a hundred people since then.
Sorry, but I know Rob wouldn't cheat anybody, especially after all the hard work and money he's spent to make OUR cars faster. Not to mention he did all the research and development on this kit without a single penny from you or me. </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have a reciept for the turbo that is it. Rob should and does remember me, how many people have his custom T-74 Q-Trim turbo off of his Z28.
How do you know for 100% that Rob wouldn't cheat anyone. Rob is not God he is human and humans are not perfect, I don't care who you are. Rob knows that people will believe him over me even if he lies, he is not dumb.
I agree he has spent alot of money to make our cars faster but he definatly make some too. That is why it is a business.
Nineball
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Hmmmm.... If you are going to post a complaint, be prepared for a response. By reading that LONG chain of emails, I'd have to say that Rob is being more than fair. No company that stays in business would ever agree, several months ahead of time, to sell you something that isn't produced, for an "anticipated" target price.
Seems to me that you are just complaining about a $700 price difference, when you will be getting a better kit overall with the larger injectors. If you just bought a new 2002 WS6, its obvious that you aren't hurting that bad...
-Tony
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I knew when I wrote the post that I would get flamed, I knew it. I was just letting people know my experience with him. I like hearning others experiences good or bad. The e-mails would be fine if they were in there full form, not take out of context and change to make Rob look better. I also noticed that Rob didn't post his smart, sarcastic, and bad language e-mails.
It is not just the fact that he is trying to get $700 more, in a way I understand about the prices and everything, but a deal is a deal. If I didn't make the deal with him I would pay alot more. It is the point of it all, bad business.
JS
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">I've talked to Rob a few times,REAL NICE GUY.Rob is an innovator and a asset to the LS1 community..
Sure looks like this other guy is full of poo poo.Rob this guys a BOOB and not worth the time nor the effort.
Good luck w/your turbo kit.
JS
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have also talked to Rob many times. When you get ready to spend thousands of dollars you tend to make sure everything is right or atleast think they are. Most of the time that I talked with Rob he was a very nice guy. Before you start calling me a BOOB and full of poo poo, I wrote this post for the average guy like you to read and aleast think about who he is giving his money to. I didn't write this post to be called names or anything else even though I knew I would.
Supersport
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">well i must say this is sad to see. i have ordered numerous things through LS1Motorsports and most recently talked to Rob this past thurs. before i had ever ordered from them i had always heard good things about them and my most recent purchase was just that...very good. Rob was very knowledgable and helpful. the emails he posted speak for themselves. just to back Rob up, i remember seeing mstgkillr trying to sell that turbo to no avail.
</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I have ordered a few things from Rob before also, until now everything was great. Things can't be great 100% of the time. Actually I did have people with cash in hand ready to buy the turbo.
My responces were not meant to upset anyone, but I am just a little angry with the situation.