Hey

Filed with BBB after I got some personal things in order to be able to actually to use BBB (foreigner)

If anybody needs a case number let me know.

 

What are my options with this? How do I go about taking legal action.

Thanks,
Josh

 

For those who dont know i had Rock-on build and install a 60e in my silverado a couple months ago. i have between 4-5k on the tranny before it broke 3 days ago. Took the truck to a local tranny builder who disassembled it while i watched with a printout from the computer screen from Rock-on's website about what all was supposed to be inside the tranny and most of the stuff wasnt in there or the work that was supposed to be done wasnt. Pump was grenaded, 3-4clutches halfway burnt, stock (worn out)input shaft, several other stock worn out parts. Several used bushings inside the tranny with deep grooves, parts that were higher performance parts were(get this) used or at least damaged performance parts. What happened Dave Jr. , you seemed so genuine and sincere when you were installing the tranny. Guess i was just a sucker you saw coming a mile away. Just wanted to let you know that the money i gave you was from my 89 year old grandpa because i couldnt afford it, and guess who is paying for the rebuild, its him too. I really wish you would try to make good on this whole situation but im sure i'll be like everyone else filing claims with the BBB. Life lesson learned i guess. Oh well, just thought "YOU" and everyone else should know. Thanks for everyones time.

Bryan

 

You put 4-5,000 miles on the tranny so I have to ask: are you racing it or have been street racing putting it through its paces?

Some parts you can tell are not new, others, yes, they can wear out or completely degenerate with hard use and no break in mileage.

Elaboration would help in your post to know where to put even half the fault with one or the other.

 

UPDATE:

Well I am getting my Letter from a auth. Chevy dealership tomorrow.

The bank needs me to get a 2'nd opinion.... so getting that tomorrow.

Also they asked for a letter stating what I did to try to resolve the issue myself... LOL That is a LOOOOOOONG list, anyway, have it all together and dates and all...

My advise is to you guys, make a diary on all your troubles, it can come in handy.....

From here on the Bank is going to do the rest....

My car is just sitting, it is unbelieveble how aggrevating it is just because a company who cash in, and now they are not supporting there own products.

 

my truck has had only 5 or 6 full throttle from a stop street passes. Rock on told me there was no break in necessary. i full throttled it twice while at their shop, a couple times at night testing it and once against my neighbor's mustang.

 

I almost never drive the truck hard, its driven to and from work everyday, the tranny gave way while shifting 1st to 2nd at 3k rpm. I really dont rag on the truck. Its my only vehicle and i need it to be dependable. The local tranny builder told me that he would sign a legal document stating exactly which parts were still stock or reused.

 

Thank you, that information is very helpful as some do not like to admit they have been running passes every weekend at the track or doing a fair amount of street racing. I'm sorry I had to ask up front, it does save 2 or 3 pages of posts before finding out there is fault by both parties. That does not seem to be the case in your situation.

Now that you do have documentation, did you send a copy (fax or snail mail) to RockOn? Was there any response? Its obvious by now they are difficult to reach by phone so I won't even ask if you tried to call or leave a voicemail message.

The one thing that could be helpful in your situation though I am not sure as all credit card companies have a slightly different contractual agreement: you may be able to present the documentation from the local transmission mechanic that the merchandise (transmission) was defective and you would like a resolution to the charges. Most credit card companies will help you as to which steps to take for a full or partial refund including forms they will send you. Monday, time providing of course, have your (wonderful) Grandfather with you when you call to initiate a dispute as it was on his card - they will ask to speak with him to make sure it isn't on a stolen card.

Make sure to have any invoices, in print or in email in front of you when you call
Have all charges totalled and broken down: cost of transmission, shipping fees, any core credit etc
List all exact dates of transactions
Try to list what dates, times and methods you have tried to contact them since including any phone numbers (credit card companies typicall search by date and phone number on account transactions)
Who you spoke with or contacted you when payment was deducted from the credit card

Being prepared will help them to get this resolved much faster and I suspect it will be easier for your Grandfather if you pull all that together, keeping it in one place the both of you know of so when any forms arrive they can be filled out immediately and sent back.

Also file a complaint with the BBB, check online to see if you can file a complaint with the Attorney General in your state and where Rock On resides as well. They also will need the same information as the credit card company so it will make filling out any dispute forms faster.

I will also point XLR8NSS in your direction - he is the administrator for the Truck Forums and may have more specific information for you.

Please, keep posting any updates as to progress with Rock On or the credit card company and any state or government agency you contact, it helps for us to know how many are having active issues with a vendor/sponsor.

Hope to see an update post by mid-week on this.

 

Well i send an final email to rock on on Sunday and guess what I got an email back from Dave.

the statement was in short.... he fired everybody, hired a new guy, and is now trying to get the business back on it's feet.

He want to send me a new tranny instead of the one I have....

I responded to him he then needs to pay for the swap, because I paid for the last one... I am not paying for that 2 times because they screwed up.

I have not hear back yet on that one.

If he does not agree to that I simply want all MY money back and MY core, that he got.....

I will keep you guys informed.....

BR

Soren

 

Good luck Soren.

 

DAVE's responce to me, on me asking him to pay for the switch of the trannys



I wish I were in the position to pay these charges as this is what we have
done in the past.The simple fact is I don't have the money to pay these
charges,shipping and another transmission.

With me going down, the poor hired help, and the bashing I've taken from you
and the others have all but put me out of business. It is my intension to
make right the wrongs, and try to pull my company out, we'll see.

The only other option If i can't get my creditors,and customers to work with
me is bankruptcy.In that case we all lose.

Again Soren, I am sorry for all that has happened, it was not my intension
to get sick and dump on you, I was faced with a choice, go to the hospital
or take an early grave.

Please advise me what your wishs are, and weather or not you want me to
warranty this unit for you.


I AM STILL THINKING ABOUT THIS, DO NOT KNOW IF I WANT TO ACCEPT THIS.

 

Tough call. If he sent you out a trans first, I'd install it. I would not send one back and hope for one back from him. He's already saying he's shaky so you risk not having anything.

In situations like this the shops that call their customers and creditors and ask for extra time survive.

 

As per Dave's own response to you, it may be better to keep the transmission you have and file a claim against Rock On. If they file for bankruptcy (he does not specify which chapter) it puts you "first in line" so to speak as a court would manage any assets, liqidation and payment to creditors owed.

Just my opinion but I'd try to make sure I had something in place after receiving such a response.

 

Hey there

Well i wrote back to Dave over a week ago and now there is only silence again..... SAD

 

Dang.

 

I filed a complaint with the Better Business Bureau..

I wish I could get this resolved.. $600 isn't that much money for a business to tarnish their name. Not only that, I didn't ever receive a transmission, and was actually told mine was sold to someone else.. so $600 was just deposited into the bank. Free and clear. It just sucks that all Rock-On has to do is make it up to 6-7 people, and business can get back on track.

Josh

 

Ok, hit my limit. Rock On is on my "to get done" list.

Whatever I find out I will post.

 

Business, what a joke. My Credit Card co. just sent me a letter that they ruled for me, and returned my $2031 to my account. I am officialy done with that joke of a business.
I dont care if this sounds harsh or whatever, but illness or no illness, I dont care. You took my $2000 and never even blinked, no matter how understanding I was or how many calls, or emails i made that were never returned. Your ill? then STOP ACCEPTING MONEY TO DO A SERVICE YOU CANT PROVIDE!!!!
Good luck to everyone else that got screwed over by them, nasty99WS6 OUT.

 

ive been out of state and out of town for a while but now that im back and reading some threads where supposedly Dave is trying to resolve things please pm myself or one of the mods for the real story of what happened with Rock-on. its a little different than whats being told

 

HERE IS THE EMAIL I GOT TODAY....

SO DAVE IS HAPPY NOW, DELIEVERED A LOT OF **** TO US AND THEN JUST BAILED OUT..... WTF... I THINK I NEED TO DO SOMETHING HERE

Complaint ID#: 91022817
Business Name: Rock-On Transmissions

Thank you for contacting the Better Business Bureau to assist you in resolving your dispute. BBB records show that this company is out of business. Either the company’s mail has been returned with no forwarding order or Bureau files show that the company has confirmed it is out of business. Unfortunately, this means that the Bureau will be unable to assist you in resolving your dispute.

If you have a different address for this company, please forward this information to our office and we will attempt to contact the company.

Sincerely,

Lee Stallings
Director of Complaint Department