MTI: My first bad experience
Re: MTI: My first bad experience..
I'm sure MTI would have been more than happy to resolve the situtation if you would have handled it in a mature and professional manner. I wouldn't expect much from them now though.
And yes, this thread is
And yes, this thread is
TECH Senior Member
Joined: Nov 2001
Posts: 9,246
Likes: 3
From: Troy, AL
Re: MTI: My first bad experience.. As I read it, he was told that "that's the best we can do" BEFORE anyone realized there was a problem. Did you miss that part??? He never told them there was a problem. Instead, he came on here complaining about problems without trying to resolve the problem with the shop first. Now that is immature and unprofessional.
I don't think that prefacing a bashing thread with a couple of praises changes a thing. That doesn't buy you the right to wrongfully bash someone on this forum. Fact is, he's here complaining about a shop without having made ANY attempt whatsoever at allowing the shop in question to fix the problems. That's called bashing clear and simple. This thread should not have been made unless MTI failed to resolve the problems after having been given an honest chance to do so.
This had nothing to do with it being MTI, Spanky. I'd say the same thing about any other shop.
I don't think that prefacing a bashing thread with a couple of praises changes a thing. That doesn't buy you the right to wrongfully bash someone on this forum. Fact is, he's here complaining about a shop without having made ANY attempt whatsoever at allowing the shop in question to fix the problems. That's called bashing clear and simple. This thread should not have been made unless MTI failed to resolve the problems after having been given an honest chance to do so.
This had nothing to do with it being MTI, Spanky. I'd say the same thing about any other shop.
Banned
Joined: Jul 2002
Posts: 2,708
Likes: 0
From: fayetteville AR
Re: MTI: My first bad experience.. [quote]
As I read it, he was told that "that's the best we can do" BEFORE anyone realized there was a problem. Did you miss that part??? He never told them there was a problem. Instead, he came on here complaining about problems without trying to resolve the problem with the shop first. Now that is immature and unprofessional}
I see SNAX's point. He spent a good chunk of money with these guys and they didn't take car of him. He spent more money on a trip down there to have them work on it and got shotty results. When he asked for info and print outs { from DYNO...etc...} they could provide any of it. I myself have emailed many times, in the past, and have not even been answered. The only time I have had them respond to me was on a post here where someone was bitching about them. The owner himself sent me a email saying to contact him so I did. Cool! I told him what I wanted and asked what it would cost. I gave him my phone number only to never get a call back. I have seen what MTI can do and I think they can do really good work. I will not provide them with my business after the service, or lack of, I got. I know they are pretty busy and at the time I was thinking this is awesome that the owner took time out to fix my problem but, once again I was let down.
As I read it, he was told that "that's the best we can do" BEFORE anyone realized there was a problem. Did you miss that part??? He never told them there was a problem. Instead, he came on here complaining about problems without trying to resolve the problem with the shop first. Now that is immature and unprofessional}
I see SNAX's point. He spent a good chunk of money with these guys and they didn't take car of him. He spent more money on a trip down there to have them work on it and got shotty results. When he asked for info and print outs { from DYNO...etc...} they could provide any of it. I myself have emailed many times, in the past, and have not even been answered. The only time I have had them respond to me was on a post here where someone was bitching about them. The owner himself sent me a email saying to contact him so I did. Cool! I told him what I wanted and asked what it would cost. I gave him my phone number only to never get a call back. I have seen what MTI can do and I think they can do really good work. I will not provide them with my business after the service, or lack of, I got. I know they are pretty busy and at the time I was thinking this is awesome that the owner took time out to fix my problem but, once again I was let down.
Re: MTI: My first bad experience..
I'm sure MTI would have been more than happy to resolve the situtation if you would have handled it in a mature and professional manner. I wouldn't expect much from them now though.
And yes, this thread is
And yes, this thread is
He drove the 350 miles to get the problem resolved. He had a couple mail order tunes (from them) and then he brought the car there to have it done right... on the dyno. On this case, Id have to side with SNAXS. Big shops can take shortcuts. Not everyone is perfect, but if I paid $1000 for a tune, it better be PERFECT or even $7000 on a H/C package with a fuel pump, it still better be PERFECT when I leave.
MTI is good, but they arent god.
6600 rpm clutch dump of death Administrator
Joined: Dec 2001
Posts: 4,983
Likes: 13
From: Texas
Re: MTI: My first bad experience.. I would have to agree actually to some extent with both sides. From SNAXS' perspective I would have felt like I had done my part by sending back the PCM and explaining my issues. Having had that failed, driving 350 miles to get the tuning correct. From SNAXS' explanation of his LS1edit/ATAP results it would appear that he did not get what he requested, nor what he paid for.
Now, that is completely unacceptable. However, I can see PSJ's point that you might contact MTI to let them know about your issues. But, to a point I can understand not doing so. If you have already been through a few rounds with them , how can you feel that going through the same routine is going to fix things.
The one thing I will say is that I have noticed that Jayson has always been very customer focused, and if there is a problem and he is made aware of it he has always done his best to correct that issue. I do understand your frustration at this situation. I'd be upset also, as I think most folks would be.
Anyhow, I hope that MTI and yourself can come to a mutually agreeable resolution to this situation.
Now, that is completely unacceptable. However, I can see PSJ's point that you might contact MTI to let them know about your issues. But, to a point I can understand not doing so. If you have already been through a few rounds with them , how can you feel that going through the same routine is going to fix things.
The one thing I will say is that I have noticed that Jayson has always been very customer focused, and if there is a problem and he is made aware of it he has always done his best to correct that issue. I do understand your frustration at this situation. I'd be upset also, as I think most folks would be.
Anyhow, I hope that MTI and yourself can come to a mutually agreeable resolution to this situation.
TECH Senior Member
Joined: Nov 2001
Posts: 10,341
Likes: 1
Re: MTI: My first bad experience.. I think you should speak directly to Jayson and tell him you want your car retuned, dynoed and a sheet given to you at no cost to you.
I am sure they would do that for you considering what happened.
Chris
I am sure they would do that for you considering what happened.
Chris
Re: MTI: My first bad experience.. So, if I have this straight..
You had a problem with work performed and instead of contacting the shop to give them a chance to resolve the issue, you decide to air it here?
IMO:
Doesn't matter if you drove 10,000 miles or 1. Spent $10,000 or $1... It is in poor taste to air issues in public about anyone without giving them a chance to resolve the issue.
Shoulds to me you expected them to "wave a magic wand" and all your tuning issues would go away. No tuner I have seen or heard of could meet that expectation.
It does sound like they made a mistake, but instead of letting them know that, you decided to "air it" here. Effectively giving them no chance to fix their mistake.
You had a problem with work performed and instead of contacting the shop to give them a chance to resolve the issue, you decide to air it here?
IMO:
Doesn't matter if you drove 10,000 miles or 1. Spent $10,000 or $1... It is in poor taste to air issues in public about anyone without giving them a chance to resolve the issue.
Shoulds to me you expected them to "wave a magic wand" and all your tuning issues would go away. No tuner I have seen or heard of could meet that expectation.
It does sound like they made a mistake, but instead of letting them know that, you decided to "air it" here. Effectively giving them no chance to fix their mistake.
7 Second Club
iTrader: (5)
Joined: Jan 2003
Posts: 2,064
Likes: 0
From: Grove City Ohio/Port Washington L.I sometimes
Re: MTI: My first bad experience..
I think you should speak directly to Jayson and tell him you want your car retuned, dynoed and a sheet given to you at no cost to you.
I am sure they would do that for you considering what happened.
Chris
I am sure they would do that for you considering what happened.
Chris
LS1 Tech Stories
The Best V8 Stories One Small Block at Time
Gas Monkey Built a 6-Wheel Ferrari Testarossa With a Corvette LT4 Engine
Verdad Gallardo
7 Most Reliable High-Performance Engines GM Has Ever Built
Verdad Gallardo
Amazing '71 Camaro Restomod Is Modern Muscle Car Under the Skin
Verdad Gallardo
6 Common C5 Corvette Failures and What's Involved In Repairing Them
Pouria Savadkouei
Retro Modern Bandit Pontiac Trans AM Comes With Burt Reynolds' Autograph
Verdad Gallardo
Top 10 Greatest Cadillac V Series Performance Models Ever, Ranked
Pouria Savadkouei
Top 10 Most Powerful Chevy Trucks Ever Made!
Hennessey's New Supercharged Silverado ZR2 Has 700 HP
Verdad Gallardo
Coachbuilt N2A Anteros Is an LS2-Powered C6 Corvette In Italian Clothes
Verdad Gallardo
Re: MTI: My first bad experience..
I'm sure MTI would have been more than happy to resolve the situtation if you would have handled it in a mature and professional manner. I wouldn't expect much from them now though.
And yes, this thread is
And yes, this thread is
He drove the 350 miles to get the problem resolved. He had a couple mail order tunes (from them) and then he brought the car there to have it done right... on the dyno. On this case, Id have to side with SNAXS. Big shops can take shortcuts. Not everyone is perfect, but if I paid $1000 for a tune, it better be PERFECT or even $7000 on a H/C package with a fuel pump, it still better be PERFECT when I leave.
MTI is good, but they arent god.
This guy is gay now, because he posted his experience with MTI? This is getting ******* crazy.
He probably doesn't want them to correct the problem, because he doesn't trust them anymore.
Ross
TECH Fanatic
Joined: Nov 2002
Posts: 1,248
Likes: 0
From: Oklahoma
Re: MTI: My first bad experience.. Ya SNAXS, youd better quit being a big fat meany head to MTI, or their not gonna ever talk to you again.
If they didnt even dial in the parameters that he told them to plain and simple, then what good would going back do? If they lied to me like that, Id be back down to their shop, but Id bring my own Dyno, for their asses.
Ohh yea, and its not like they were farking around with your $20-30k car or anything, sheesh.
/sarcasm
If they didnt even dial in the parameters that he told them to plain and simple, then what good would going back do? If they lied to me like that, Id be back down to their shop, but Id bring my own Dyno, for their asses.
Ohh yea, and its not like they were farking around with your $20-30k car or anything, sheesh.
/sarcasm
Re: MTI: My first bad experience.. SNAXS,
First, How are you down $1,000 for tuning only? For some time now, MTI has charged $500 for lifetime tuning. That's it, free updates to tuning when you made changes to the car.
Second, From what I've read here, you have not given Jayson or MTI a fair chance to rectify the situation. Talk to them first before airing any grievances on the net.
I can understand your disappoinment, but I would'nt resort to this method of complaining until the shop has refused to "make it right".
I would recommend that you call Jayson directly and discuss this matter with him. It has been my experience that he takes these types of customer disputes very seriously.
Good Luck with the car!!
Randy
First, How are you down $1,000 for tuning only? For some time now, MTI has charged $500 for lifetime tuning. That's it, free updates to tuning when you made changes to the car.
Second, From what I've read here, you have not given Jayson or MTI a fair chance to rectify the situation. Talk to them first before airing any grievances on the net.
I can understand your disappoinment, but I would'nt resort to this method of complaining until the shop has refused to "make it right".
I would recommend that you call Jayson directly and discuss this matter with him. It has been my experience that he takes these types of customer disputes very seriously.
Good Luck with the car!!
Randy
Re: MTI: My first bad experience.. It does sound like they made a mistake, but instead of letting them know that, you decided to "air it" here. Effectively giving them no chance to fix their mistake.
he drove 350 mil to have them fix their mistake after they fucked up the mail in.
i dont think it matters either way "if they got a chance"...
they knew they did it wrong the first time,.. why wouldnt they make it their personal Business to see it gets done right the second time?
i would find it very disturbing if they were SURPRISED that the car had still not been tuned
TECH Addict
Joined: Nov 2001
Posts: 2,556
Likes: 0
From: Nawf Carolina
Re: MTI: My first bad experience..
So, if I have this straight..
You had a problem with work performed and instead of contacting the shop to give them a chance to resolve the issue, you decide to air it here?
You had a problem with work performed and instead of contacting the shop to give them a chance to resolve the issue, you decide to air it here?
Whether you want to make your expiriences public or not, thats a personal matter. What is unwaivering is that funds were transferred for services that have still not been rendered.
J.
Re: MTI: My first bad experience.. Keep it civil in this thread, or it will be locked. Its a customer complaint, not a ticket to start bandwagoning and bashing a sponsor. If you other members start jumping in and bashing, and bringing up other situations not involved with THIS particular one, this thread will be locked.
SNAXS, I understand your frustration completely. I still think you should have contacted Jayson directly to see what his resolution would be. Posting things like this on the net are often the very last thing that we do to complain. I think MTI would work with you to come up with something to agree on.
Tony
SNAXS, I understand your frustration completely. I still think you should have contacted Jayson directly to see what his resolution would be. Posting things like this on the net are often the very last thing that we do to complain. I think MTI would work with you to come up with something to agree on.
Tony
Launching!
Joined: Nov 2001
Posts: 201
Likes: 0
From: Houston, TX
Re: MTI: My first bad experience.. SNAX,
I'd be happy to discuss this with you via e-mail. I can be reached at JaysonMTI@aol.com
There are several underlying reasons that the forum members are not informed of here. For a complete list of them, please contact me and I'll be happy to discuss them with you.
I'd be happy to discuss this with you via e-mail. I can be reached at JaysonMTI@aol.com
There are several underlying reasons that the forum members are not informed of here. For a complete list of them, please contact me and I'll be happy to discuss them with you.
