Well first let me say that MTI is a great shop they do awesome work! I have always gave them a good name becuase they deserve it. I have their package and am extremely satisfied.

But Unfortanately, Ive ran into a little problem with them. I mailed my computer in to them and told them to give me the the best motor tuning they have since I was running 24* of timing for Nitrous and running EXTREMELY rich, was short shifting at 6100 etc. So they mailed it back which was cool of them.

Got it back and and it had 26* of timing, hitting the limiter, and Still running VERY rich. I could of sprayed 150 shot no probs. Ive sent the comp in quite a few times.

So I said OK at this point the car IS NOT performing as it should (I ran a 12.2@113.7) with full boltons and a big stall. So I called them and told them I would take the day off from work and take the car so they can perfect the tuning. I was thinking maybe their having a hard time tuning it through mail since the car is not there.

So we take the 350 mile drive to Houston and drop off the car. Rick tells me im going to have to pay Dynotime ($75) so I said cool as long as the car gets good tuning to run the number. I explained to him how the car was running etc. and how the tuning was as it sat.

We left the car their(Shouldve stayed there) came back 2 hours later and they were done. I get their and Wayne at MTI is like "The car is done, Jason made like 5 dyno pulls" so Im like cool thats great.

Rick wrote in in black on white:

1.) Timing is at 30*
2) We turned of your knock sensors like you told us
3) We extended your shift points
4) Jason made alot of other changes to the car.
5) Now your not running rich.

"Its right where it needs to be, thats the best we can do"

So we take the car home the next day I drive it around SES comes out. We took it to the mechanic so he can Autotap the car to see what MTI did results:

Timing= 28*

Hits the rev limiter bad Autotap showed they just bumped the MPH, shift points were the same with limiter

Knock Sensors were on

Nothing else changed. Theres so many bugs in the tuning its not even funny. Sigh at this point we already got an LS1 Edit we bought and started tuning her by ourselves.
Deleted TM, Timing is right at 30*, Shifts at 6500 perfectly, and still working out other bugs. Test drove it yesterday and she FLEW!

Everything on the receipt was pretty much bull.
So $1000 dollars later Im pretty angry that they didnt take my car to seriously or didnt think we would check to see what they did.

If I could do it again: I would buy their package and have somebody else tune it that will do it right.

I know if that was Rick, or Jason's, or Waynes car, they wouldve had it on the dyno all day to perfect it. I just wonder it they would keep that tuning on their car if there was ALOT of bugs to be worked out. Even my mechanic who knows alot about LS1Edit couldnt believe they did practically nothing and lied.

Well, I broke my tranny pan while I was over there to top it off trying out the car(car is too low.)

To MTI: Thanks for the great package, but theres some work to be done. Dont worry you wont see me or my car anymore.

P.S. Were hoping to break our first 11 second pass on motor Friday.

Sorry so long and thanks for reading

 

One more thing: I asked around what it dynoed and no one knew I asked Jason myself and he couldnt answer. He said I think it was 3Uh..So I asked him for a dynosheet and he said it didnt have one but he could give me my original Dyno sheets from teh 1st time i got my H/C package(January)

I dont think they put it on the dyno, but I paid for it.

 

SNAXS,

Read your post and that sounds horrible. It also doesn't sound like MTI in general or Jayson specifically as nearly every tune that I've seen him do has turned out 100% to the customer's satisfaction.

I hope you don't mind, but I copied your post and e-mailed it over to him in the hopes that he can respond to you directly and you guys can rectify the situation.

I know Jayson well and I can't imagine that he'd want you to be unhappy with any type of work that you had done at his shop.

Regards,

David

 

Poolfanatic thanks, I was hoping to they would not leave me unhappy. Unfortanately, it happened. I dont think Id want to take the car over there anymore its alot of $$ to make these trips for nothing. We should be done Monday with teh tuning and run her on Thursday. Ill let you know how she ran. She pulled hard last night.

 

Damn, I am sorry to hear that you had to fork up so much money to get nothing. As many already know, I didn't have such a great experience with MTI either. However, I really hope that they do something to help you out instead of ignoring the problem. Keep us updated!

 

Tuning is a tricky science, that sometimes takes a while to get it right. Others you can nail right away. We set up a guy with a small amount of cash recently (224 Cam, stock heads, LS1 intake, 150 NX, 3600 Vig, 2.73's!, and tuning) - last night he went 6.98 in the 1/8th ... Full weight car, only things removed were the back seat, spare tire and jack.

 

Yeah but I dont think MTI took this to seriously if because they were not going to get anything out of it. If we hadent entered the tuning we would still be running 12.20@113 and we would never have heard from them again. Its just the tuning, the 6,100 dollar package is OK.

 

I wonder how long this thread will be around.Just proves nobody is great all the time.Given MTI status on this board I suspect this thread will disappear.

 

It's one thing to have a legitimate complaint and post, it's another thing when someone jumps on every post and starts bashing a company - especially those who have not dealt with the company. There are tons of MTI supporters and there are also a few MTI bashers not everyone is going to have something positive to say. This can be said of every company. I doubt this post will be deleted. Knowing MTI they will contact SNAX's and try to remedy his situation.

 

If you dont mind tellin me......What is included in that package? If you dont want to say in public just PM me please. Sounds like an SLP price.


Thanks, Stu

 

So far this doesn't look like an MTI bashing thread -- in fact, he's praising their hardware.. MTI has turned out many a fast car, so we all know they're capable -- he's just unhappy with his tune at this point in the game.

I've done a lot of tune work with LS1's, and I posted one car that's running exceptionally well for the little investment. Others I have a hard time with (like a solid roller 408 iron motor C5 the owner has NO clue what's in -- injectors are unknown, cam is unknown, etc.). Not working for a shop, I have a little more time to spend on people's cars and I really take personal pride in getting them right. In a shop environment, you usually don't have the luxury of time -- which is often critical. The customers expect things to be done quickly, and with tuning that isn't always possible. If they are willing to work with you, it can be worth the chance to let them.

 

Speed shops are a funny animal. Eventually even the best shop can "drop the ball". Mistakes happen, people can take shortcuts, or just flat out do a bad job once in a while.

Its not the mistakes they make, that make for a bad shop. Its how they handle thier mistakes that seperates the good from the bad. Almost every shop I have dealt with has phucked up on an order, or some work. But if they stand behind thier work, and parts, they are still a good shop.

Just my .2 cents.

 

[quote
If you dont mind tellin me......What is included in that package? If you dont want to say in public just PM me please. Sounds like an SLP price.


Thanks, Stu

[/quote]

No I dont mind telling you. The package it the S2 LS1 Heads/X1 Cam and Custom Tuning done by them. I paid close to 7,000 though bc I tossed in a Vortex Fuel Pump.

I really doubt they will contact me after this thread but its OK.

Im not bashing MTI, theres some cool guys there (Lloyd) but I didnt think they would do this.
The package is great but for me its always the service what brings people like me back. In this case, I dont think Ill go back.

But even though my car doesnt perform as it should(at least not yet, we go the tuning where we want it) my car is still an MTI car and Im proud of it. Ill settle with what I got.

Its how they treat you AFTER you pay and take your car back to determine if youll ever go back.

BTW: I planned to order a 422 package for the car until this incident happened.

 

When I have a problem with a shop, I call and talk to the owner of the shop. I find that in almost every case, the problem gets handled and an appology given.

Posting it FIRST on an internet board without giving the shop a chance to correct the problem is really , IMO.

 

Posting it FIRST on an internet board without giving the shop a chance to correct the problem is really , IMO.

[/quote]

They shouldnt have to correct it. The car was there to get tuned.

If it were a cam install that went wrong I would have contacted them first of course.

But they knew why my car was there and they half-azzed the job plain and simple. How could they "correct" the problems if the Service Manager Rick said "thats the best we can do"

I guess if you think posting this is thats your opinion. But you nor MTI are going to reimburst me the money to the trip, dyno, and buying an LS1Edit.

I know you are close with MTI their making your motor and all, but sometimes they do wrong.

Its not like they just made a "Mistake".

What else can possibly be corrected if the primary reason I took the car over there was to get the car tuned and they tuned it?

 

Badredss@yahoo.com

 

I'm sure MTI would have been more than happy to resolve the situtation if you would have handled it in a mature and professional manner. I wouldn't expect much from them now though.

And yes, this thread is

 

Sorry the experience didn't go the way you have liked it. I have MTI mail order tuning and Jayson did a good job on my tune. I was worried that mighty MTI wouldn't want to fool with just doing a computer tune with all the big ticket stuff they do. MTI gave me prompt and professional service.

I'd still talk with Jayson about this something doesn't add up. Maybe a communications issue occured somewhere along the line.

 

I'd just continue to use your own LS1-Edit to finish it up. Not worth the hassle to argue with a shop. Once a shop decides the tuning is finished and they're 'wasting' shop time, pack up. It stinks to have to do their job for them, but in the long run it'll be easier.

I have a similar problem with another shop. I don't plan on giving them another dime. I did complain to the shop owner and he effectively shrugged his shoulders and said I was expecting too much. That's why I get recurring SES's because they didn't read my mod list, or I get massive pinging at tip-in. If you take a car to the shop, they should get it right the first time, or tell you what's incomplete for a return visit.

I like how the customer is expected to act in a mature and professional manner, but the shop doesn't do the same. Now, that's

If they do contact you, I'd ask them to provide the dyno pulls from that day for your car, or reimburse you for the $75. You paid them to make it right, not to practice on your car. If they want to make it right, they should reimburse you for the cost of driving 700 miles again. Oh, and use a VISA.

$0.02

 

Its sad MTI keeps treating their customers wrong...seems I've been reading a lot of these threads lately. Good luck, hope your situation gets rectified.