Berger service dept.
Thread Starter
Teching In
Joined: Nov 2001
Posts: 43
Likes: 0
From: MI
Berger service dept. They used to be good. I never had a problem there until today. I took my car in to have the headlamp reflective bezel replaced under my extended warranty as it is cracked. The technician told me he did not think it would be covered because it is a "trim piece". I told him it is functional and should not be considered trim as it focuses the light from the headlamp bulb. It has a function and I believe it to be safety related. He said I would have to call GMPP to get it covered. I did, they covered it and everything was fine. Then he called them 
and convinced them it was a trim piece so they decided not to cover it. I got them both on the phone through General motors customer service and they decided it was not a trim piece because it had a function. So they called it a body panel and still will not cover it. Where does a technician get off convincing the warranty group something is not covered when they already decided it was? I am a bit irrate about this and everyong is going to know.
and convinced them it was a trim piece so they decided not to cover it. I got them both on the phone through General motors customer service and they decided it was not a trim piece because it had a function. So they called it a body panel and still will not cover it. Where does a technician get off convincing the warranty group something is not covered when they already decided it was? I am a bit irrate about this and everyong is going to know. 
TECH Fanatic
Joined: Oct 2003
Posts: 1,132
Likes: 0
From: Grand Rapids, Michigan
Originally Posted by gettinthere
Talk to the service manager.
One of their top Camaro guys is in jail (Dennis Barker) for stealing non-refundable deposits that were given to him by potential Berger SS, Hot Rod edition and ZL1 buyers, great place!!! Trending Topics
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