What does Everyone Think?
Originally Posted by Matt D
It could be worse. You could have taken it to Outlaw and had them not tighten the bolts down all the way or not answer your phone calls/PMs/Texts for days or weeks, and on top of that charge you more...
I have dealt with a lot of shops in the area and have personally had issues with almost all of them. You have good luck and bad luck. Same thing goes for parts. I just had ANOTHER TCI converter **** out on me after only 200 miles and NO track passes. I plan on going down to Mississippi personally and talking to Kevin Winstead about my issues.
I have dealt with a lot of shops in the area and have personally had issues with almost all of them. You have good luck and bad luck. Same thing goes for parts. I just had ANOTHER TCI converter **** out on me after only 200 miles and NO track passes. I plan on going down to Mississippi personally and talking to Kevin Winstead about my issues.
Jake - That sucks man. Numerous people have been having issues with customer service lately.
When will people realize that quantity over quality will come around and bite you in the *** so hard that your "Quantity that once was" won't be so great.
Last edited by Damage Inc.; May 22, 2007 at 10:00 AM.
On The Tree
Joined: Mar 2007
Posts: 127
Likes: 0
From: Chicago (SW burbs)
Sorry to hear about this, but I think whenever you take a car into the shop nowadays you can pretty much plan on paying more than you think and more than the quoted price 
. I think the post above where he says to get a written quote before hand is a very smart idea.
I dont think you badmouthed Straightline, in fact this could help them out in the future.
SHOPS It's common sense for any kind of business to have good customer service. When you are selling the same products as other shops and providing the same services at around the same prices as other shops, What do you have that makes you stand out? Good Customer Service is a big one! I'm sure people will gladly pay more when they know they're getting Great Service!
. I think the post above where he says to get a written quote before hand is a very smart idea. I dont think you badmouthed Straightline, in fact this could help them out in the future.
SHOPS It's common sense for any kind of business to have good customer service. When you are selling the same products as other shops and providing the same services at around the same prices as other shops, What do you have that makes you stand out? Good Customer Service is a big one! I'm sure people will gladly pay more when they know they're getting Great Service!
TECH Fanatic
iTrader: (7)
Joined: Dec 2003
Posts: 1,305
Likes: 1
From: Las Vegas, from Crystal Lake IL
I agree with Camario.
another thing to think about, Performance shops and repair shops are usually run by mechanics not business admins or managers. Most of these mechanics that run the shops do not have a business background. Many do not even have formal training has a mechanic, its usually a hobbie turned full time. Because of this yes many mistakes are made, but its how your learn to be a better business owner. (hopefully) Also how many shops are just friends hiring friends as opposed to someone with talent and knowledge!
I believe in the old school thought that nothing beats hands on experience, but formal training does help 10 fold!!
another thing to think about, Performance shops and repair shops are usually run by mechanics not business admins or managers. Most of these mechanics that run the shops do not have a business background. Many do not even have formal training has a mechanic, its usually a hobbie turned full time. Because of this yes many mistakes are made, but its how your learn to be a better business owner. (hopefully) Also how many shops are just friends hiring friends as opposed to someone with talent and knowledge!
I believe in the old school thought that nothing beats hands on experience, but formal training does help 10 fold!!
Originally Posted by Damage Inc.
Matt - Off topic, but people run Yank for a reason bro.
Jake - That sucks man. Numerous people have been having issues with customer service lately.
When will people realize that quantity over quality will come around and bite you in the *** so hard that your "Quantity that once was" won't be so great.
Jake - That sucks man. Numerous people have been having issues with customer service lately.
When will people realize that quantity over quality will come around and bite you in the *** so hard that your "Quantity that once was" won't be so great.
Hmmm...not he first complaint I've heard about Straightline.....If Straightline had initially communicated that there was a tow fee that would have helped, but that still sounds a bit too high....
On The Tree
Joined: Jan 2005
Posts: 168
Likes: 0
From: South of Chicago
Ive learned that the best way to work on a car is by yourself. If you cant do at least 75% of the work yourself youre going to get fucked someway , plus everyone knows labor isnt cheap to begin with and Ive had a few problems with the job being done half *** , yet Im paying big $$.
so you're bitching cause a shop ran into trouble and had to put in extra hours on your car? sorry to say it buddy, but what did you expect? they were just going to eat the cost and the hours? hell no. Sucks they didn't say it up front, but why didn't you ask about it when you kept calling asking if your car was finished. you should have asked if there was going to be any extra charges for the extra time or trouble. As for the towing bill, unless they came with their own truck and trailer, you should have expected to be charged. Towing companies don't work for free either.
Sounds like you're new to how the auto shop world runs, cause although your situation sucks, it doesn't strike me as anything new. If you had some problems with the way the did things, you should be talking to them instead of posting it online.
Sounds like you're new to how the auto shop world runs, cause although your situation sucks, it doesn't strike me as anything new. If you had some problems with the way the did things, you should be talking to them instead of posting it online.
LS1 Tech Stories
The Best V8 Stories One Small Block at Time
6 Common C5 Corvette Failures and What's Involved In Repairing Them
Pouria Savadkouei
Retro Modern Bandit Pontiac Trans AM Comes With Burt Reynolds' Autograph
Verdad Gallardo
Top 10 Greatest Cadillac V Series Performance Models Ever, Ranked
Pouria Savadkouei
Top 10 Most Powerful Chevy Trucks Ever Made!
Hennessey's New Supercharged Silverado ZR2 Has 700 HP
Verdad Gallardo
Coachbuilt N2A Anteros Is an LS2-Powered C6 Corvette In Italian Clothes
Verdad Gallardo
Awesome K5 Blazer Restomod Comes With C7 Corvette Power
Verdad Gallardo
10 Camaros You Should Never Buy
10 LS Engine Myths That Refuse to Die
Verdad Gallardo
Did they give you a break down of what the bill totaled? Like how many dollars for labor and what was the tow? A new fuel filter is pretty common since when replacing a pump though they should have probably notified you of that.
Have you personally contacted Straightline with your displeasure with there service? If you are upset with how things were handled I would recommend trying to resolve it with the shop BEFORE you go posting on the internet. They most likely feel blind sided by your comments since they may not even be aware of your dissatisfaction with their service. Not saying there is anything wrong with sharing your experience but I would atleast give them a chance to resolve it before posting.
Have you personally contacted Straightline with your displeasure with there service? If you are upset with how things were handled I would recommend trying to resolve it with the shop BEFORE you go posting on the internet. They most likely feel blind sided by your comments since they may not even be aware of your dissatisfaction with their service. Not saying there is anything wrong with sharing your experience but I would atleast give them a chance to resolve it before posting.
Originally Posted by maddboost
Did they give you a break down of what the bill totaled? Like how many dollars for labor and what was the tow? A new fuel filter is pretty common since when replacing a pump though they should have probably notified you of that.
Have you personally contacted Straightline with your displeasure with there service? If you are upset with how things were handled I would recommend trying to resolve it with the shop BEFORE you go posting on the internet. They most likely feel blind sided by your comments since they may not even be aware of your dissatisfaction with their service. Not saying there is anything wrong with sharing your experience but I would atleast give them a chance to resolve it before posting.
Have you personally contacted Straightline with your displeasure with there service? If you are upset with how things were handled I would recommend trying to resolve it with the shop BEFORE you go posting on the internet. They most likely feel blind sided by your comments since they may not even be aware of your dissatisfaction with their service. Not saying there is anything wrong with sharing your experience but I would atleast give them a chance to resolve it before posting.
Just kidding man, but good call
Originally Posted by BlownupLT1
so you're bitching cause a shop ran into trouble and had to put in extra hours on your car? sorry to say it buddy, but what did you expect? they were just going to eat the cost and the hours? hell no. Sucks they didn't say it up front, but why didn't you ask about it when you kept calling asking if your car was finished. you should have asked if there was going to be any extra charges for the extra time or trouble. As for the towing bill, unless they came with their own truck and trailer, you should have expected to be charged. Towing companies don't work for free either.
Sounds like you're new to how the auto shop world runs, cause although your situation sucks, it doesn't strike me as anything new. If you had some problems with the way the did things, you should be talking to them instead of posting it online.
Sounds like you're new to how the auto shop world runs, cause although your situation sucks, it doesn't strike me as anything new. If you had some problems with the way the did things, you should be talking to them instead of posting it online.
Banned
Joined: Feb 2007
Posts: 453
Likes: 0
Jake sorry you were unsatisfied this is the first i've heard of it. As far as the fuel pump being in stock i can't control that. We tried getting one for you from our suppliers and had no luck. I personally apologize for that. About the problems with the pump. We had the tank in and out I believe 4 times each time we put the tank up and turn the key to cycle the pump, nothing. So we kept taking it out making sure everything was wired correctly, even put power to the pump to make sure it worked. It did so then we ohm tested the wires to make sure the pump was getting power from the correct wire, just double checking everything. We then put the tank up a final time still wired the same way from the beginning and cycled the key and it worked. Maybe it was a bad connection on the clip to the car. We soldered the wires directly from the new pump so we knew it wasn't that. All of this happening was not your fault but was also not ours. Therefore you were not charged for the extra time it took for the in and out. Your labor charge was $275. Napa filter $19.99. Fuel line repair $50. Towing $200. Tax on the fuel filter $1.30 I also apologize if you think the tow was too high. Please realize that yes we as friends were tring to help you while you were ing a bind, me and mike had to leave in the middle of the day to do it. Please let me know personally next time if you feel disapointed with something we did. I do think it was a good post to let everyone chime in though. Thats how shops get better!!! Please call me if you have any questions.
Thanks, Nick
Thanks, Nick
Thanks Nick for the reply. Like i said i wasnt bashing anyone, i just wanted to let everyone know my situation. It was nothing against you guys. As far as the problems with the pump i understand stuff happens and no one can control that and thats completely fine, i have no problem with that at all. It was just the tow that upset me, ( and the fact that i dont believe my exhaust is fully tightened up, but i am taking care of that) it wasnt till i got home and was like ****, it ended up being alot more then i expected, and i had no idea I was being charged for it. i didnt come on here expecting you guys to feel sorry for me and refund me my money, im working with my insurance company to see if they will pay for it. I came on here just stating my experience and im glad you understand, it was nothing personal towards anyone.
Banned
Joined: Feb 2007
Posts: 453
Likes: 0
I totally understand you coming on here. I never took it as you bashing us. As far as your exhaust rattling if you have time to bring it by we will definately take care of that. I'm very happy that we are as busy as we are, but I don't want anyone thinking that their car isn't getting equal attention as someone elses. I want everyone to be happy!!! Also let me know about the insurance thing if you need me to send them something.
Thanks, Nick
Thanks, Nick
thanks alot Nick..I just didnt want you guys to be like, "screw him, blah blah blah," and thats how some of the guys on here were taking it as. Im gonna take a look tomorrow if i get some free time, to check out the exhaust. But ya Its better being busy then being absolutely dead.
I didnt know there was a problem. Also, you have to remember and you should've probably stated:
$200 to shut down the shop for 3 hours - go get your car with our gas, truck, & trailor.
$275 for the pump install isnt unfair either that I know of.
As far as the fuel line patch - the line had cracks in it, it wasnt leaking yet, the car does have 130,000 miles on it. I replaced that because if you drive away, it breaks from being moved around with by the time you get to the end of the street and catches on fire, I owe you a car. $50 prevented something catching on fire, its money well spent. I guess I should've called you for that, but I didnt ever say the towing was free...
If you ever need anything in the future, feel free to ask, but I didnt know you were unhappy this time at all.
Avalanche:
"A friend of mine got work done at straightline which was fallowed up by a strange occurance that left his car sidelined 30mins later. Straightline did take care of it, but it seems like the guys at alot of these shops are hard pressed to offer good customer service."
Wouldnt that be good customer service? We came and got it immediately, free of charge, and fixed it immedaitely and got him on his way home right away too. I dont know what else we could have done?
Again, no offense was taken by any of us here, we just didnt know there was a problem...
$200 to shut down the shop for 3 hours - go get your car with our gas, truck, & trailor.
$275 for the pump install isnt unfair either that I know of.
As far as the fuel line patch - the line had cracks in it, it wasnt leaking yet, the car does have 130,000 miles on it. I replaced that because if you drive away, it breaks from being moved around with by the time you get to the end of the street and catches on fire, I owe you a car. $50 prevented something catching on fire, its money well spent. I guess I should've called you for that, but I didnt ever say the towing was free...
If you ever need anything in the future, feel free to ask, but I didnt know you were unhappy this time at all.
Avalanche:
"A friend of mine got work done at straightline which was fallowed up by a strange occurance that left his car sidelined 30mins later. Straightline did take care of it, but it seems like the guys at alot of these shops are hard pressed to offer good customer service."
Wouldnt that be good customer service? We came and got it immediately, free of charge, and fixed it immedaitely and got him on his way home right away too. I dont know what else we could have done?
Again, no offense was taken by any of us here, we just didnt know there was a problem...
Last edited by Mike@Straightline; May 23, 2007 at 08:10 AM.
ok so why would you think that you would not have to pay for a tow that you requested????????????? Tow trucks are NOT free neither is the driver or fuel and it appears that you are not exactly down the street, now if the car died after they worked on it then you would have a legit complaint...
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
Originally Posted by thechef
ok so why would you think that you would not have to pay for a tow that you requested????????????? Tow trucks are NOT free neither is the driver or fuel and it appears that you are not exactly down the street, now if the car died after they worked on it then you would have a legit complaint...
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
As previsously stated, he was more concerned with the fact that he was UNAWARE that it was backordered from Speed Inc. for a week more so than he was about it being backordered.
It's good to see this settle as positive enlightment after all.
Originally Posted by thechef
ok so why would you think that you would not have to pay for a tow that you requested????????????? Tow trucks are NOT free neither is the driver or fuel and it appears that you are not exactly down the street, now if the car died after they worked on it then you would have a legit complaint...
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
also if they orderd the pump from Speed Inc at YOUR request and it was backordered or out of stock and they didnt know how is that their fault?????? i think they did the same thing you would have after a few days they called and then was told its out of stock/backordered
just my opinions
Why would you ever think a tow would be free? Have you not seen the price of fuel lately, in my area it is $3.09 a gallon. A tow truck or truck with a trailor can easily only get 8-10 miles to a gallon. They also have wear and tear on the vehicle as well as there cost to get it. I know a tow in our area is a immediate $50.00 just to hook up and then they charge per mile. I am sure that has increased with the fuel price.