where is harlan?????
where is harlan????? i ordered a shift light and a 2 step well over a month ago from him. i sent him an email over 3 weeks ago and got a reply that my stuff will go out within the week. i just sent him an email about a week ago and still no response. i hate how people take their sweet *** time as soon as they have your money.
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Teching In
Joined: Oct 2003
Posts: 57
Likes: 0
Originally Posted by ChevyWeatherman
I also ordered a shift light over 1 month ago. I knew about the wait, but this is getting ridiculous. He sure charged my credit card promptly though...
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Originally Posted by angst911
I've sent him 2 emails and a PM now, no responses at all.... someone here has to know how to get ahold of him, if you do, please at least link him to this thread
No reply what so-ever......NOT good customer service at all even if you are running your own business by yourself.
TECH Fanatic
Joined: May 2002
Posts: 1,449
Likes: 0
From: jacksonville FL
Crap! I really wantted his window switch but my kit will be here next week. I dont want to have to wait almost 2 months before i can use it.... And the MSD is too exspensive.. i hope he gets this fixed.
Launching!
Joined: Nov 2003
Posts: 237
Likes: 0
From: Charlotte, NC
Just a heads up for the guys looking for harlan. I had a problem last year and he was prompt to give me his telephone number to call him. He is an engineer and very busy. I order (2) two-steps from him and he was great. Give him some time. If you needed it in a rush, you should have mentioned it to him. He will however get you product to you in a timely fashion. Remember that yes he has a full time job and only does this on the side for those whom wish to use his custom products.
By the way Harlan: Everything worked out great. I recommend this to anyone that has a 6-speed.
Thanks,
LS1Joe
By the way Harlan: Everything worked out great. I recommend this to anyone that has a 6-speed.
Thanks,
LS1Joe
Originally Posted by angst911
well since he hasn't replied to any of us, if you still have his phone number would you give him a call for us.
Most of these "part time work at home guys" wait till they get a bunch of orders then build a batch of products then ship out at once.
Joined: Jan 2003
Posts: 1,293
Likes: 0
From: ThirteenHundredPostsVille, CA
I sent him a paypal about 3 weeks ago. Now a friend warned me that it would take forever, so at least I was fortunate enough to be forewarned. For these people who are waiting there is no excuse, no matter how busy to not at the very least give a quick reply to someone who’s money you currently have with no service rendered.
Not to mention having this on his website is fairly misleading when people go to place an order.
"2 Steps are in stock, and should ship within 4 business days
Lights and switches should ship in 7 to 10 days"
It is not like the backlog is something new or recent, everyone says he takes forever--so why isnt he at least upfront about it on his website?
Not to mention having this on his website is fairly misleading when people go to place an order.
"2 Steps are in stock, and should ship within 4 business days
Lights and switches should ship in 7 to 10 days"
It is not like the backlog is something new or recent, everyone says he takes forever--so why isnt he at least upfront about it on his website?
Originally Posted by PongoX11
It is not like the backlog is something new or recent, everyone says he takes forever--so why isnt he at least upfront about it on his website?
Teching In
Joined: Apr 2003
Posts: 9
Likes: 0
From: Floyds Knobs
I ordered a shift light too, but I ordered it on Oct. 20th so it hasnt even been a month yet.
Im not in any hurry to get my light since racing season is over, I would be interested though just to know what kind of a wait time he is looking at.
Im sure he doesnt make a ton of money off these, and I bet he mostly does it to help Fbody guys out. Ive always been told there was a wait time and was prepared for it though.
Ryan
Im not in any hurry to get my light since racing season is over, I would be interested though just to know what kind of a wait time he is looking at.
Im sure he doesnt make a ton of money off these, and I bet he mostly does it to help Fbody guys out. Ive always been told there was a wait time and was prepared for it though.
Ryan