GC99TA

iTrader: (30)

No, I didn't hear from him at all. No PMs, no e-mails...........it just showed up in my mailbox today after almost a month and a half.

speedemn

Still no response to me either. I have been e-mailing him once every week or two and not a single word! If he does not have the time to work on our orders, I can understand that and would at least appreciate a refund. I can return the defective product and all, even at my own expense! But this is a total waste of my time and the good racing months are coming to an end - before the hot summer hits here! I really wish he'd at least have the courtesy to send back a quick one sentence response.

Has he responded to ANY e-mails? He sure does post on here regularly. But he doesn't seem to be clearing out his PM box either so I can't reach him on here, assuming he has like, forgotten his e-mail pw or is no longer with that provider.

Pro Stock John

iTrader: (34)

I talked to him on the fone on Saturday and he was sitting there making shiftlites.

I guess you can cancel orders but he has no shortage of orders.

2FAST4U

Trust me guy Matt is a good guy and you arn't being cheated or anything like that! His product is worth the wait even at 2 months! The stuff he sells is a side thing and his real job keeps him super busy.

speedemn

I know that Matt is not out to scam anyone and I do not have any desire of trying to force my money out of him. I prefer his product but I realize that he is quite busy. I know he will deliver and the only reason I even suggested the refund is because my goal is to get my car up and running properly in good time. I'm not doing it out of spite or anything.

MLyons

PSJ,
Thanks for helping out. We have a friend in common that your buddy Matt should take some lessons from Tony D. I ordered my shift light on April 15. I paid for it on April 15th. It states on his website there is a two week lead time. I ordered it to have in time for the Buick NATS which start today. I don't care how long it takes JUST TELL ME! Don't take my $$ and not return e-mails or give any kind of response that's just total BS. I haven't canceled the order yet and I'm still waiting.
Chris Lyons

ZULater01

iTrader: (1)

Thats the only reason I ordered one instead of buying 1 used b/c it says 2 weeks and that was 5/3 so almost 2 weeks...Am I going to have to wait 2 months or is he making some?

stealth

I ordered a 2-step on March 31 but haven't received it and haven't been able to reach him (Harlan). I would like to think he has gotten my messages and is working on the 2-step, but perhaps I'm being optimistic?

Will someone design a customer service department for him?

arthansen

I ordered a shift light April 21st and I am still waiting. Also, I just ordered a window switch. I have heard such great things about Harland's work that I think it will be worth the wait. I just wish we could get some kind of idea when this stuff will get shipped.

stealth

I've placed two orders with him over the past year. Last year's order took about two months to ship and he sent me an email yesterday saying my 2nd order will ship today. He's slow but good.

arthansen

My shift light just showed up. 4 weeks to get shipped but it works great. Well worth the wait. I hope the window switch isn't any longer then 4 weeks. It is the last peice in my nitrous install and I can't wait to hit the track.

ONE BAD BIRD

iTrader: (1)

I'm waiting on 2 shiftlights... its been 7 weeks now and I'm getting a little fed up. This guy should at least reply to emails.

arthansen

I have now waited 8 weeks for my Window Switch. He will not answer my PMs or e-mails. This is so frustrating.

Checkmate

iTrader: (2)

I'm still waiting for my replacement light that he said would be sent out week ending 6/12, I have actually been trying since April to get this thing fixed. I know I will never see a new light.
I would not recommend his business to anyone. I don't care what the excuses are if he can't handle the workload get out of the business.

speedemn

Anyone have a chance to talk to him?

Please let us know... I'd appreciate it.

y2khawk

iTrader: (5)

Art, you were issued a refund as requested. Check your paypal account.

Anish and Jaxon, your's left today. Depending on customs, they should be there mid next week i'd guess.

Tom, yours will be in the mail monday morning. I'm on a plane in the afternoon and gone for 2 weeks.

for anyone else, anything up to today should go monday as well.

speedemn

Awesome! Thanks Matt!

Checkmate

iTrader: (2)

Thank you.

speedemn

I just received my RPM switch from Harlan!

Thanks Matt! I will install it and hopefully everything is cool this time!

ONE BAD BIRD

iTrader: (1)

Thank you, I got mine today. Looks great. Just a thought though... you really should get some customer service work going... Probably do a lot more business.