BMN = The DEFINITION Of Customer Service!
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11 Second Club
Joined: Nov 2001
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From: NE PA
BMN = The DEFINITION Of Customer Service! As some of you know, I had a minor problem with the BMN rpm window switch I got for my nitrous system (it worked fine, but the 1st Gear Lockout feature wasn't functioning). Bill, head honcho at BMN, saw my post and offered to send me a new rpm window switch. Well, he not only sent me the new switch, but he sent it to me via Next Day Air at no charge to me because he knew I was scheduled to race tomorrow (Friday) night! 
That's what I call going above and beyond. Kudos to Bill and the rest of the BMN team for their great customer service and for backing up their products the way they do.
I'm happy to report that the new rpm window switch is working perfectly!
Bill,
If you're reading this, the old switch will be en route to you tomorrow morning via Priority Mail. Thanks again, amigo!
That's what I call going above and beyond. Kudos to Bill and the rest of the BMN team for their great customer service and for backing up their products the way they do.
I'm happy to report that the new rpm window switch is working perfectly!
Bill,
If you're reading this, the old switch will be en route to you tomorrow morning via Priority Mail. Thanks again, amigo!
Steve,
Good ole customer service is hard to come by these days.However Bill and his team have always taken real good care of us.Thats one reason we are proud to offer there product.
Dave
Good ole customer service is hard to come by these days.However Bill and his team have always taken real good care of us.Thats one reason we are proud to offer there product.
Dave
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Joined: Apr 2003
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Thanks for the kind words guys. Glad to hear your up and running aleady Xtrooper. Just tryin to treat customers the way we would like be by other companies.
Thanks again for the post. We enjoy seeing that our effort is apreciated.
Thanks again for the post. We enjoy seeing that our effort is apreciated.
Thread Starter
11 Second Club
Joined: Nov 2001
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From: NE PA
Originally Posted by Nitro Dave's Nitrous Outlet
Steve,
Good ole customer service is hard to come by these days.However Bill and his team have always taken real good care of us.Thats one reason we are proud to offer there product.
Dave
Good ole customer service is hard to come by these days.However Bill and his team have always taken real good care of us.Thats one reason we are proud to offer there product.
Dave
For those that may be thinking about getting their first nitrous system or upgrading their current one, I highly recommend Nitro Dave/Nitrous Outlet.
Thread Starter
11 Second Club
Joined: Nov 2001
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From: NE PA
Originally Posted by BMN
Thanks for the kind words guys. Glad to hear your up and running aleady Xtrooper. Just tryin to treat customers the way we would like be by other companies.
Thanks again for the post. We enjoy seeing that our effort is apreciated.
Thanks again for the post. We enjoy seeing that our effort is apreciated.
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Thread Starter
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From: NE PA
Originally Posted by 1ScrudeDude
Good ol' customer service never goes out of style! Good for you X!
Mine's enroute
Mine's enroute
First time I tried it out, I seriously barked the tires when the tranny shifted into 2nd gear and the nitrous hit! I can't wait to get to the drag strip tonight!
I know I'm going to get kicked out for going too fast (I don't have a roll cage), but that's fine with me. Better to be sent home for going too fast than too slow!
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11 Second Club
Joined: Aug 2003
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From: Boring Green, Kentucky
Originally Posted by XTrooper
The 1st Gear Lockout feature is AWESOME!
First time I tried it out, I seriously barked the tires when the tranny shifted into 2nd gear and the nitrous hit! I can't wait to get to the drag strip tonight!
I know I'm going to get kicked out for going too fast (I don't have a roll cage), but that's fine with me. Better to be sent home for going too fast than too slow!
First time I tried it out, I seriously barked the tires when the tranny shifted into 2nd gear and the nitrous hit! I can't wait to get to the drag strip tonight!
I know I'm going to get kicked out for going too fast (I don't have a roll cage), but that's fine with me. Better to be sent home for going too fast than too slow!
If they kick me out, I want it in writing 
Then I'll frame it and stick on the wall in the garage
Thread Starter
11 Second Club
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From: NE PA
Originally Posted by 35thls1ss19
I have the same proplem with mine.. i bought it about 3 months ago i just decided to live with it. I will have to contact them. Thanks alot for the post 
Thread Starter
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From: NE PA
Well, my drag strip experience totally sucked last night. I got there, made a single NA shakedown run and that was the end of our night. 
First, a Toyota MR2 spewed ATF down the length of the track and it took them over an hour to clean it all up, then their timing equipment went on the blink and after screwing with it for about an hour they finally gave up, refunded our entry fee, and sent us all home.
I'm going to go back tomorrow (Sunday) and try again.
First, a Toyota MR2 spewed ATF down the length of the track and it took them over an hour to clean it all up, then their timing equipment went on the blink and after screwing with it for about an hour they finally gave up, refunded our entry fee, and sent us all home.
I'm going to go back tomorrow (Sunday) and try again.
11 Second Club
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From: Boring Green, Kentucky
Originally Posted by XTrooper
Well, my drag strip experience totally sucked last night. I got there, made a single NA shakedown run and that was the end of our night.
First, a Toyota MR2 spewed ATF down the length of the track and it took them over an hour to clean it all up, then their timing equipment went on the blink and after screwing with it for about an hour they finally gave up, refunded our entry fee, and sent us all home.
I'm going to go back tomorrow (Sunday) and try again.
First, a Toyota MR2 spewed ATF down the length of the track and it took them over an hour to clean it all up, then their timing equipment went on the blink and after screwing with it for about an hour they finally gave up, refunded our entry fee, and sent us all home.
I'm going to go back tomorrow (Sunday) and try again.
One of the main things I worry about is "losing it"
half way down the strip. Thread Starter
11 Second Club
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From: NE PA
Originally Posted by 1ScrudeDude
The bright side to this is at least the track officials spotted the spill before anyone ran into it.
One of the main things I worry about is "losing it" half way down the strip.
One of the main things I worry about is "losing it"
half way down the strip.11.478 Run
Thread Starter
11 Second Club
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From: NE PA
Originally Posted by 1ScrudeDude
Very nice.
Got cage? Or "the boot" ?
Got cage? Or "the boot" ?
Last edited by XTrooper; Sep 7, 2005 at 11:30 AM.
