Windshield installer scratched up paint...bad
07-18-2011, 07:46 AM
#1
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Windshield installer scratched up paint...bad Ok, my girlfriend's windshield developed a crack recently so I took it to get a windshield replaced at a place that had good reviews.
When they brought it out of the bay after work was completed I noticed black "tar" all over the car sides.
When I complained about this a guy came out and started wiping the paint. I repeatedly told him I would get it cleaned but he said no if it was not removed immediately it would not come off. So he proceeded rather forcefully to rub off the stuff from the paint. He mostly smeared it commenting on how it was multiplying as if it was funny.
His excuse was it was dark in the shop and someone must have had the stuff on their clothes.
When I went to wash her car I noticed that some of the tar was still there and lots of new scratches where he rubbed the paint. My girl is pissed and so am I.
What should we do?
When they brought it out of the bay after work was completed I noticed black "tar" all over the car sides.
When I complained about this a guy came out and started wiping the paint. I repeatedly told him I would get it cleaned but he said no if it was not removed immediately it would not come off. So he proceeded rather forcefully to rub off the stuff from the paint. He mostly smeared it commenting on how it was multiplying as if it was funny.
His excuse was it was dark in the shop and someone must have had the stuff on their clothes.
When I went to wash her car I noticed that some of the tar was still there and lots of new scratches where he rubbed the paint. My girl is pissed and so am I.
What should we do?
07-18-2011, 08:18 PM
#2
If its urethane, it'll peel off once it dries. If its butyl (stays 'wet' and rubbery) just ball it up like a booger and dab the rest of it with the booger and it will come up
The cleaning cloths he probably uses are highly abrasive and will scratch paint, especially if you scrub one area for a while
Regardless, it was clearly a sloppy installation - contact the shop owner and/or manager and explain the situation... Im sure if you approach the in a civil manner, they'll take care of it
The cleaning cloths he probably uses are highly abrasive and will scratch paint, especially if you scrub one area for a while
Regardless, it was clearly a sloppy installation - contact the shop owner and/or manager and explain the situation... Im sure if you approach the in a civil manner, they'll take care of it
07-19-2011, 01:27 PM
#6
if your windshield was done though your insurance agency, then call them up and report it. they will call the company and have them fix it, if painting is required to fix it, then they are responsible. i had my windshield replaced on my jeep that sat on 35" tires and a 7" lift. they guy was using my door as basically a ladder to pull himself up (even though i warned him not to) and he ripped it right off the hinge! i call my insurance and then had them pick it up, weld the door back on, and repaint the entire door, i also got my deductible back and they paid for everything. then i brought it back to the insurance company and they inspected it and approved it. didn't even count as a claim as the insurance company paid nothing.
07-19-2011, 04:31 PM
#7
if your windshield was done though your insurance agency, then call them up and report it. they will call the company and have them fix it, if painting is required to fix it, then they are responsible. i had my windshield replaced on my jeep that sat on 35" tires and a 7" lift. they guy was using my door as basically a ladder to pull himself up (even though i warned him not to) and he ripped it right off the hinge! i call my insurance and then had them pick it up, weld the door back on, and repaint the entire door, i also got my deductible back and they paid for everything. then i brought it back to the insurance company and they inspected it and approved it. didn't even count as a claim as the insurance company paid nothing.
