TORCHD 02 TA

iTrader: (39)

has anyone here in IL gotten it done yet??????

PM me where you went with all the details please

Firehawk526

iTrader: (1)

Still waiting after (1) week from my dealership to call me back w/decision by GM area manager to approve/dissapprove.........looks like I'll have to follow-up

Firehawk526

iTrader: (1)

Update......DENIED

Anyone have theirs' approved by Pontiac or GM so I can notify the Better Business Bureau..I need your claim # also.

If anyone has had it repaired and approved then there is precedent guys, and they'll have a hard time justifying authorizing one but not another. Area manager claimed my car was over 5 years old (5 yrs 2 mos), but this is total bull.

Got Pontiac Customer Service on the phone, and here is their position:

DENIED.....Paint issue not covered beyond 36/3 yr warranty!

Guys........good luck, but if I find a claim # approved RM or PONTIAC by ANYONE, BBB here I come! If anyone can help, please send me a PM

Thanks
Mark

JasonWW

iTrader: (2)

Did you explain to them it's not the paint, but the glue under the paint? That's why the roof panel has to be replaced.

Firehawk526

iTrader: (1)

She didn't care about cause/effect, although I did explain the technical problem and well-documented cases.

Plain and simple.....they don't Give a S...t! I've NEVER had any luck w/Pontiac Customer service, and useless as you know what IMHO

What infuriates even more is the Area Manager didn't even bother to ask "let me take a look at it and see how bad it is".....just plain DENIED PERIOD!

Great customer service........they get my monthly middle-finger award!

INMY01TA

iTrader: (1)

Pontiac customer service fixed mine for free, the car was just a lil over 3 years old tho. Did you give them the TSB#? I'll look and see if I have any paperwork but not sure.

Firehawk526

iTrader: (1)

Yes, and original owner, but w/reported 73K miles and 5 yrs 2 mos old.......they said flat out NO. Even told them it was garaged kept and NOT exposed to the elements.
Now if I had left if outside, I figure it would have happened much sooner, but since this developed over time, I am SOL it appears.

I tried every angle in the book and explained to the woman of the TSB, and all she said is that the TSB is a "how to repair" for dealerships. Such BS! So they admit there was a pre-existing problem and did nothing about it!

2001somws.6

iTrader: (1)

Call this guy at GM i hear he knows all about this and works with ya all the way. I had to go through the BBB to get mine done but i got it done for free. Customer Service is a joke at GM.

Scott summers 866-790-5700 ext 22482

TORCHD 02 TA

iTrader: (39)

can i still get this done on my car??? 2002 with 43K on it?

2001somws.6

iTrader: (1)

You should i got mine done at 43k. Call the number above and tell him you got the bubbles in the panel.

TORCHD 02 TA

iTrader: (39)

another question, i am the second owner on the car..... Does that matter????

Also, do you think they can get me the sail panel in black? My car is red and i want to do the mirrors and sail panle in black

INMY01TA

iTrader: (1)

Sail panel comes unpainted. Usually painted to match the car. Second owner makes trying to get this done free that much harder.

TORCHD 02 TA

iTrader: (39)

ahh you answered my questions... let me know what you are doing.. You siad that you were the second owner too.... Let me know

2001somws.6

iTrader: (1)

IM the 3rd owner on my car. And ask them to paint it black insted of red.

TORCHD 02 TA

iTrader: (39)

Ohh really..... Nice... May need to look into this

TORCHD 02 TA

iTrader: (39)

Now who is Scott Summers? Is he with the BBB or GM????? What can Scott do???

michaelxx16

is this still available for my car? 2000 ws6? got bubbles coming up, (also dont know if this hasanything to do with it but the pass side near where it meets the 1/4 is like 1/2" to an inch higher up than the drivers side where it meets the 1/4? idk why it would be like that maybe somebody tryed to pry it off or somethin?)

2001somws.6

iTrader: (1)

Call and ask if you can still have it done. They will only fix the sail panel.

2001somws.6

iTrader: (1)

Scott is a rep with GM not customer sevice. I didnt go through him but talked to him about it and he knows all about the bubbles in the roof. Just call and talk to him about the bubbles.

They need to see the car so they will send you to a dealership to view the car to see if its worth fixing.

Know one should give up trying to get this fixed. This should never happen to our cars at all.

TORCHD 02 TA

iTrader: (39)

Well thank you very much for the info.. Will i need any other information on this, or should GM have all the info???

Thanks again, and i will keep you posted

I want to get the sail panle painted black