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Ok, i just got off the phone with Scott Summers. I have now successfully created a Case #. Next step is to contact a Pontiac dealership, talk with a service writer and have them call Scott. They need to evaluate the condition of the car.
So wish me luck, need to call Pontic
So wish me luck, need to call Pontic
Originally Posted by TORCHD 02 TA
Ok, i just got off the phone with Scott Summers. I have now successfully created a Case #. Next step is to contact a Pontiac dealership, talk with a service writer and have them call Scott. They need to evaluate the condition of the car.
So wish me luck, need to call Pontic
So wish me luck, need to call Pontic
Originally Posted by 2001somws.6
Thats how it all starts. Good luck. Sounds like your going to get it done.
hmmmm we will see how it goes. the pontiac dealership that i called was emphasizing that it was a TSB and not a recall!!!!
almost like they did not want to do it. If not there are plenty in the area.. I will keep you all posted It dont matter. When you take it in to have look at they will call scott back and tell them the car is mint. Its up to GM to approve the free fix. Not the dealership. They will just tell scott that the car is worth it.
You got the date for them to look at it. That is the hardest part to get them to even look at it.
That TSB is nothing.
You got the date for them to look at it. That is the hardest part to get them to even look at it.
That TSB is nothing.
Originally Posted by TORCHD 02 TA
hmmmm we will see how it goes. the pontiac dealership that i called was emphasizing that it was a TSB and not a recall!!!! almost like they did not want to do it. If not there are plenty in the area.. I will keep you all posted
almost like they did not want to do it. If not there are plenty in the area.. I will keep you all postedYeah, they asked me the same question! Are you satisfied? The Service Manager looked at it, and said hmmm.....let me contact our area manager, and that's where it ended until I contacted P cust. serv. where I got the same denial.
Hello.......are you listening?
I say we should all sign a petition and lodge it w/the Better Business Bureau
Originally Posted by Firehawk526
Please do keep us updated, but I fear they are giving you the ole' song and dance: Make you wait a couple days thinking they are reviewing it, and then say, "well, we reviewed your case and DENIED"
Yeah, they asked me the same question! Are you satisfied? The Service Manager looked at it, and said hmmm.....let me contact our area manager, and that's where it ended until I contacted P cust. serv. where I got the same denial.
Hello.......are you listening?
I say we should all sign a petition and lodge it w/the Better Business Bureau
Yeah, they asked me the same question! Are you satisfied? The Service Manager looked at it, and said hmmm.....let me contact our area manager, and that's where it ended until I contacted P cust. serv. where I got the same denial.
Hello.......are you listening?
I say we should all sign a petition and lodge it w/the Better Business Bureau
If this fails, i have a letter already written to submitt to the BBB
Originally Posted by 2001somws.6
It dont matter. When you take it in to have look at they will call scott back and tell them the car is mint. Its up to GM to approve the free fix. Not the dealership. They will just tell scott that the car is worth it.
You got the date for them to look at it. That is the hardest part to get them to even look at it.
That TSB is nothing.
You got the date for them to look at it. That is the hardest part to get them to even look at it.
That TSB is nothing.
the car is mint. bought it was 16K on it, now has 43K on it.. Not my DD anymore. it is garaged all the time except on weekends...
I have to go next week to a dealership.. the service writer is there till 5, i get outta work at 5 this week, but next week i get out at 3:30
so we will see
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Mint or not, didn't make a difference in my case, and the dealership knows my car has been in a magazine, and competed on many different levels, and been successful (show and car audio)
I just had my thread locked on the FAOA boards for discussing this very subject. Apparently a certain GM Service Manager didn't like the truth, and didn't know all the facts. Geez, 1st time EVER I have had a thread locked for speaking the truth (and maybe a little opinion).
Sure woulda been nice to get a PM from the Mod or Adm as to why? Oh yeah, that would be common courtesy
I just had my thread locked on the FAOA boards for discussing this very subject. Apparently a certain GM Service Manager didn't like the truth, and didn't know all the facts. Geez, 1st time EVER I have had a thread locked for speaking the truth (and maybe a little opinion).Sure woulda been nice to get a PM from the Mod or Adm as to why? Oh yeah, that would be common courtesy
Last edited by Firehawk526; May 15, 2007 at 10:30 PM.
Originally Posted by Firehawk526
Mint or not, didn't make a difference in my case, and the dealership knows my car has been in a magazine, and competed on many different levels, and been successful (show and car audio)
I just had my thread locked on the FAOA boards for discussing this very subject. Apparently a certain GM Service Manager didn't like the truth, and didn't know all the facts. Geez, 1st time EVER I have had a thread locked for speaking the truth (and maybe a little opinion).
Sure woulda been nice to get a PM from the Mod or Adm as to why? Oh yeah, that would be common courtesy
I just had my thread locked on the FAOA boards for discussing this very subject. Apparently a certain GM Service Manager didn't like the truth, and didn't know all the facts. Geez, 1st time EVER I have had a thread locked for speaking the truth (and maybe a little opinion).Sure woulda been nice to get a PM from the Mod or Adm as to why? Oh yeah, that would be common courtesy
well i can only see what happens when i take it there..... Good Luck to me
Teching In
Joined: Jan 2006
Posts: 5
Likes: 0
Originally Posted by TORCHD 02 TA
well i can only see what happens when i take it there..... Good Luck to me
Yeah good luck, I did get that phone call back and they are going to help me, but they are trying to contact a delear, but there not calling GM back. So i just wait.
Originally Posted by 2001somws.6
Good luck. You just got the hard part done.
Well i think at least i got some good news... Took the car into the dealership after work. The car was clean, and when i pulled into the bay, you could see the bubbles with their lighting. I guess to my advantage
. Anyways, i had printed up the TSB notice from pg 1 that was made in Adobe. That has all the info on. I also printed up from pg like 15 or so a link from GM stating the problem. I gave him all that info. Told him my case #. He said, well sounds like we can get this fixed, he gave me the body shop that they used. He also said that he will make a call to his GM district manager that covers the zone where their dealership is located. I told him about Scott Summers and what not. Told them too look up my case number. He said hopefully by Wednesday we can schedule you to fix your car..Wish me luck *crosses fingers*
Update Here is another update.
I called Scott, told him that i took to the Pontiac dealership. Gave Scott all the info. Told him the service writer who i talked and what not. Scott, then put me on hold, called the dealership just to confirm all informations, service writer at the Pontiac dealership verifyed everyhitng. I am no waiting to hear from the body shop, and gm district manager..
Boys, sounds like i am in favor
*crosses fingers*
I called Scott, told him that i took to the Pontiac dealership. Gave Scott all the info. Told him the service writer who i talked and what not. Scott, then put me on hold, called the dealership just to confirm all informations, service writer at the Pontiac dealership verifyed everyhitng. I am no waiting to hear from the body shop, and gm district manager..
Boys, sounds like i am in favor
*crosses fingers*
Just dropped mine off I'm a second owner and they gave me a hard time at first but after a while of talking and what not they agreed to do it for 100 bucks then a day or two later I recieved a call that the whole would cost nothing... which is even better....
