Has anyone ever had problems with entering the application key?

I am trying to setup hp tuners and it keeps telling me application key error,
have checked and double checked, even had the company I purchased it from double check.

sent hp and e-mail no response yet.........

 

I have never had this trouble, just copy-and-paste
(right-click) the email text into the app-key field.
If it doesn't match, be sure that somebody upstream
didn't use a wrong interface serial number etc.

support@hptuners is where you sent the info?

 

Got it straightened out thanks............