HP tuners cooked my 1998 VCM
06-02-2009, 02:12 PM
#23
11 Second Club
Thread Starter
iTrader: (3)
Join Date: Oct 2007
Location: Hawaii
Posts: 857
Likes: 0
Received 0 Likes
on
0 Posts
Id just like everyone to know that the kind people at HP Tuners went above and beyond and helped me out in this situation knowing full well they didnt have to do ****. Thanks guys!!!
The following users liked this post:
SSTYCOON (01-18-2020)
06-03-2009, 11:48 PM
#25
TECH Enthusiast
Join Date: Jan 2003
Location: Birmingham, AL
Posts: 582
Likes: 0
Received 0 Likes
on
0 Posts
You could be the first in hisotry they've given credits back to. I think I talked to the credit **** with my issue. Basically it was my fault for this and that. I've worked out another method tho. Good luck!
I know its not their fault, I am just hoping they can help me out as I am really not trying to tune ANOTHER car.
06-04-2009, 01:02 AM
#26
11 Second Club
Thread Starter
iTrader: (3)
Join Date: Oct 2007
Location: Hawaii
Posts: 857
Likes: 0
Received 0 Likes
on
0 Posts
Im pretty sure your right in me being the first in history, but lets face the facts, im a good guy, i contribute on their board, i am a long term customer, and im gonna spend a lot more in the future... instead of them not giving me a few credits back and be maybe going with EFI live and giving business to them, why not give me a few credits and i am a long term customer... a happy long term customer, now all i will do is say good things about them, no matter what.
06-04-2009, 11:07 PM
#27
TECH Enthusiast
Join Date: Jan 2003
Location: Birmingham, AL
Posts: 582
Likes: 0
Received 0 Likes
on
0 Posts
So did they help you out with the credits? I agree that it'd be the nice thing for them to do. I'll be doing the 2 bar flash in a few days myself to get ready for a few addons. 
Hopefully everything will go smooth.
Hopefully everything will go smooth.
06-05-2009, 01:01 AM
#28
11 Second Club
Thread Starter
iTrader: (3)
Join Date: Oct 2007
Location: Hawaii
Posts: 857
Likes: 0
Received 0 Likes
on
0 Posts
I plead the 5th... in any case, they went above and beyond for a loyal customer and i appreciate that, a lot... if you dont have a 1998 im sure it will be nothing but smooth sailing bro.
06-05-2009, 12:54 PM
#29
Staging Lane
Join Date: Sep 2006
Posts: 73
Likes: 0
Received 0 Likes
on
0 Posts
Interesting. My 98 crapped out a few weeks ago when I loaded the new OS, and was told there was nothing they would do. I might even have the e-mail still.
I am not mad or anything like that as it was better in the long run to get the 02' computer, but it's just strange that they will help some folks and not others. I don't know whether that is good customer service or not. I am willing to accept the fact that the 98 ecu's blow *****, and knew that before I went to write it and there is a huge chance of it not working. And before anyone says it was user error, no. It was loaded properly.
Just my experience.
I am not mad or anything like that as it was better in the long run to get the 02' computer, but it's just strange that they will help some folks and not others. I don't know whether that is good customer service or not. I am willing to accept the fact that the 98 ecu's blow *****, and knew that before I went to write it and there is a huge chance of it not working. And before anyone says it was user error, no. It was loaded properly.
Just my experience.
06-05-2009, 02:18 PM
#30
FWIW we offered replacement credits for the VCM Enhancement license Brian has, we do NOT issue replacement credits for the pcm.
We simply cannot cover a fried pcm as it does happen however rare it may be(I flashed my 98 Camaro's pcm hundreds of times without failure as have others).
We simply cannot cover a fried pcm as it does happen however rare it may be(I flashed my 98 Camaro's pcm hundreds of times without failure as have others).
06-05-2009, 02:30 PM
#31
Staging Lane
Join Date: Sep 2006
Posts: 73
Likes: 0
Received 0 Likes
on
0 Posts
FWIW we offered replacement credits for the VCM Enhancement license Brian has, we do NOT issue replacement credits for the pcm.
We simply cannot cover a fried pcm as it does happen however rare it may be(I flashed my 98 Camaro's pcm hundreds of times without failure as have others).
We simply cannot cover a fried pcm as it does happen however rare it may be(I flashed my 98 Camaro's pcm hundreds of times without failure as have others).
06-05-2009, 03:11 PM
#32
12 Second Club
iTrader: (10)
Join Date: Sep 2005
Location: From Ohio now in that state up north
Posts: 948
Received 0 Likes
on
0 Posts
I had an issue with my 98 pcm but i was alwys able to get the pcm back by pulling the pcm fuse for a few minutes. My cable broke after that so i think it wasnt a softwear issue but a harwear issue my cable was about 4 years old though so that stuff happens.
08-31-2013, 03:06 PM
#34
I have tuned countless 97-98 and 99+ pcms with stock and custom os's with HPT and I have never cooked one... I tuned a lot of cars, and I still using my original Hptuner cable from 06.... simply do not get how you guys are bricking your pcm's.....
09-01-2013, 08:25 AM
#37
Good battery, new USB cable, triple check the loaded tune and fully charged laptop battery are tuner's best friends. I have never bricked a single PCM, I'm always careful and when I find something strange I prefer to check it before I go doing a write entire.
If you do things the kamikaze style you will eventually get in trouble
If you do things the kamikaze style you will eventually get in trouble
09-01-2013, 10:42 AM
#38
See the last post here.There was a bug i an earlier version of 2.24 that could damage some 98 pcms.
http://www.hptuners.com/forum/showth...-i-doing-wrong
http://www.hptuners.com/forum/showth...-i-doing-wrong
