PCM Diagnostics & Tuning HP Tuners | Holley | Diablo

predator customer service

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Old Dec 3, 2003 | 03:22 PM
  #1  
franny40's Avatar
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From: Imperial, CA
Default predator customer service

I just ordered my predator today from TBYRNE. the only thing I am worried about is the customer service from the actual Diablo Predator people. I have read many a thread that comments on bad customer service. I am hoping this is not true, because I am looking foward to enjoying this product. If any of you have comments , bad or good, please feel free to share. Thank you
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Old Dec 3, 2003 | 03:40 PM
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My experiance has been good so far. I purchased mine through Summit. The guys at Diablo have treated me good and were prompt. Even when I did not understand or thought there was a problem I made an effort to be polite and got the same in return. This is just my .02 worth and my personal experiance with them. By prompt I mean that the custom tunes I recieved were done within 24 hours.
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Old Dec 3, 2003 | 09:45 PM
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same here, i always get the tune back the next day after i send it. he is very helpful with the tune and i love it. i have had so many tunes made to get my car dialed in and he has had patients with me the whole time and learning process.....i think its great!
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Old Dec 3, 2003 | 10:35 PM
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Thats odd in april it took me almost a month to get a custom tune from them
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Old Dec 3, 2003 | 10:37 PM
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i have never waited more than a day or 2 ever since the end of april this year
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Old Dec 3, 2003 | 10:44 PM
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it was actualy from march to the middle of april. Its good to hear that there faster know because im going to need another tune this winter. Dont get me wrong i love my predator, I just wasnt happy with the long waite for the custom tune.
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Old Dec 3, 2003 | 11:02 PM
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Thanks for your responses fellas, I feel a little better knowing that I will get the support when I need it.
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Old Dec 4, 2003 | 08:19 PM
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I don't know I have been triing to get in touch with them for two weeks and I still hven't gotten a returned phone call so I am not sure that the problem is fixed. I guess I will take my bussiness some where else If their not interesed in helping me just my .02
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Old Dec 4, 2003 | 08:34 PM
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yeah if u talk try and email them its bad. call up diablo sport and get johans email
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Old Dec 4, 2003 | 08:39 PM
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I have been calling and All I get is Can I take a message And I 'll have someone call you back (yea right) Wasted $400 Could have gotten EDit and Hard the car tuned and been enjoying this nice cold air that my car likes so well but I guess not I'll just what tell next year Buy edit and quit depending someone to stand by there word!!!
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