HP Tuners bad experience
The Best V8 Stories One Small Block at Time
When I was tuning at a shop, I brought HPT on board for the Dodges. They were using CMR Diablosport. Within a few months they were converts.
We worked closely with HPT at that time finding tables that CMR had but HPT didn’t.
The Holley is great for engine swaps for sure. But you can’t toss that on the late model cars where the entire car system is tied to the ecu.
So I’m with minitrker on this one.
Love my DSP5. Stock to stupid with a few clicks.
After a few e-mails back and forth explaining how Bill gave me bad info telling me it would indeed work then trying to weasel his way out of the situation I received this:
Pat Canty
HP Tuners, LLC
Pissed off I stopped the payment from my bank on the lost credits. HP Tuners didn't like that one bit and I received this e-mail:
They were threatening me about bricking my new never tuned with device that I was $600 invested in (with credits).
After a few e-mails back and forth explaining how Bill gave me bad info telling me it would indeed work then trying to weasel his way out of the situation I received this:
I swear it's probably easier fighting city hall or the federal gov. than fighting with HP Tuners

https://uspirg.org/blogs/blog/usp/ri...s-slowing-down
So, HPTuner's life as a company allowing self-repair may continue.
But as far as HPT goes, their reputation of bad support and bad customer service has been "just what they are", I knew about it before I bought mine and still bought it because I liked the solution best and trusted it most. That is, until my non-firmware-updated MPVI-1 Pro breaks and I send it in for repair and they refuse to return it because they are allegedly trying to rid the whole world of hardware that can work with the hacked versions of their software (google that, I'm not making that up, apparently any MPVI-1 they get with old firmware is blackholed according to other forums I read, but I personally can't back that up).
I don't condone piracy or theft, I use the product as designed. But at face value it appears that they allegedly intentionally tried break their hardware for everyone (with hidden firmware update) so it can't use ANY older software (which included the hacked version that was spreading around back then), effectively punishing everyone to "try" to prevent the few criminals out there from misusing the solution (all allegedly), that's where I draw the line if true. The next set of credits I need I'm going to test out the donation type software on my VCX Nano or MX Plus. It was bad enough that it drove a market for firmware DOWNGRADE services.
EDIT: here's a vid describing what they did with the firmware push, he also mentions the MPVI Black Hole rumor (I think starts at 42 or 43:00ish, he actually states they are keeping all MPVI1 units, not just old firmware ones):
Last edited by mk3cn4; Sep 8, 2021 at 03:31 PM.











