I deleted my original post because of the response I've received from a company rep. He is honestly trying to help with the problem and I don't feel it's right for me to leave the post as it was.

<small>[ December 11, 2002, 02:41 PM: Message edited by: Jocko1960 ]</small>

 

Are you sure it's not your laptop?

I have worked with plenty of laptops that had problems connecting to a vehicle. Most of the time it's something running on the laptop that is causing the problem. An Infrared serial port (you should disable it in BIOS), Palm Hotsync software, a mouse driver, and/or other software, can all interfere and cause headaches.

AutoTap works just fine on my laptop. Well, except that 2.03 won't read IAC position. I don't like that.

-Andrew

 

<small>[ December 11, 2002, 06:24 PM: Message edited by: Jocko1960 ]</small>

 

I just went through this today - got my EFILive setup <img border="0" alt="[Fluffy]" title="" src="graemlins/fluffy.gif" /> My trouble was within the bios. My laptop shared the port with a IR port. I disabled the IR port and now works and connects like a champ. Once when I was playing in the BIOS after reboot com1 showed as com5 under system manager so i set EFILive to look on com5 - connection however all was lost after reboot - no connect again. Thats when I disabled the IR port and it connects as com3 like a champ now. I understand that you are a accomplished profesional however we are still human - check and re-check the little things, they are often overlooked.

HTH

 

Hi Renegade,
Thanks for your reply. I'm pretty sure the com port is free because I use the laptop to configure Cisco routers, but you never know us nerds make mistakes too. I'll dbl check it tomorrow. I hate to find out that it was my problem and realize I might be going off half cocked. Like I said though if I'm just flat out wrong I'll fess up to it. I'm really not the type of person to go off on something like this but I feel pretty justified at this point. If I do have a miss configured port or resource everyone can call me a dipsh**. Well just once each <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" /> Anyhow thanks again for your input. That's the reason I posted here because I knew that I could get some response from those who know and use the software.

 

I still use the DOS version because I trust it more, but the Windows version does connect and display parameters for me.

Even us computer geekoids can make mistakes.

Check your hardware.

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Jocko1960:
<strong> I exchanged emails with one of the people responsible for the software with the company when they were working on a fix for the O2 readings and was one of the very first to receive the update via email from them. He was a very nice guy and seemed quite interested in getting the update to me, sorry I can't remember his name ATM but at this point I'm PO'd because I feel that I've paid for something that isn't finished. I'd like to try the other software they sell but at this point I wouldn't feel comfortable buying thier product.
Just for the record if I'm wrong about this and it is a problem on my end as far as the laptop is concerned or I'm contacted by a rep from the company I'll make a public post in this forum admitting to the fact that I was in the wrong or that they have resolved the problem. Till that time I have to stand by my original post.
Thanks again for your suggestion.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Doug,

1. Thanks for saying that I'm a nice guy <img border="0" alt="[Fluffy]" title="" src="graemlins/fluffy.gif" /> (I'll make sure my wife reads this post)
2. Sorry you're having a connectivity frustration <img border="0" title="" alt="[Sad]" src="gr_sad.gif" />

The problem you're experiencing seems to be something we see on occasion on Chrylers and some imports, but we're not seeing it on GMs. That said, at this point I invoke Rule #2 of Customer Service, and I'm in the process of "seeing Rule #1.

A. Are you using a regular serial port connection or are you using a USB converter?

B. Are you running off battery power from your computer, or are you using a power supply off your cig. lighter?

C. Is this a consistent problem, or sporadic?

We'll do everything we can to try and get things working properly for you (POS comment not withstanding) LOL

Mark

 

I switched over to the dos version also, I have a Z06 and 2.03 would not find the vin nor allow me to input it.

 

Jocko1960,
Ask for you money back, or ask them to change over to EFILiveV5 you willn't have any problem with this product, you are using it for a LS1? as EFILiveV5 only support this engine so far.
Try this and see how you go.
Cheers Drew

 

Hi Drew,
Well at this point I'm working with Mark who is the Sales Manager and he is diligently trying to resolve my problem. Even after I slammed them so hard last night. Told you he was a good guy. If and when this is resolved I'll be sure to post and sing those praises I spoke of previously.
Thanks for your input.

 

Posting to say that Mark has went out of his way to fix my problem. Not up and going yet but he's busting his tail on it. Thanks Mark.
Doug

 

Hi Mark,
Yep, you are a very helpful and a standup guy. Just calling em like I see em. I'm using the battery of the laptop, using the serial port connection and the problem is consistant. The thing is I didn't have this problem before I did the upgrade to 2.03. Since that time I've reloaded the laptop completely. Starting with the OS. It's odd because in my line of work I constantly use the serial port and haven't had any problems with it other than when using AutoTap.

My appologies to all you guys at B&B for raking the software across the coals last night. I should have waited untill I was in a little better mood to post. Maybe I should give up on giving up smoking lol. Maybe Prozac lol.

Anyway just for the record Mark seems to be a great guy and really concerned about his customers. This wasn't a personal slam on him at all, but just the frustration of seeing posts about the same problem coming up a lot and not seeing anything being done to correct it.

Also I wanted to give the DOS version a shot but so far have been unable to locate it for download.