HP TUNER number?
11-15-2006, 12:17 PM
#3
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No not right now. I am trying to contact them, because i bought an hptuner pro. and i payed through paypal. the shipping address is incorrect. I let them know through email, and asked them to ship it to the correct address. the reply i got from "Keith Prociuk" <keith@hptuners.com> is ok. i wanted a little more confirmation than 1 word. I replied back and ok.? you are going to ship it to 1701 3rd st se ruskin,fl 33570
? Do you have a telephone number i can contact you at? and his reply was
Yes.
We do not have a corporate phone #.
Keith Prociuk
HP Tuners LLC
www.hptuners.com
$659 is not cheap and i just wanted to verify i was actually going to get it and not someother person. hopefully HPtuner will keep in contact.
? Do you have a telephone number i can contact you at? and his reply was
Yes.
We do not have a corporate phone #.
Keith Prociuk
HP Tuners LLC
www.hptuners.com
$659 is not cheap and i just wanted to verify i was actually going to get it and not someother person. hopefully HPtuner will keep in contact.
11-15-2006, 12:44 PM
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I understand where your coming from i dont like not having phone tech support but no one has it for gm really. Hpt is usually pretty good with the emails. I am sure some one will get tech support eventually and then it will become a must have because once some one has it every one will want there product.
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11-15-2006, 01:01 PM
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Originally Posted by foff667
He answered your questions correct? If not is there another question you have?
11-15-2006, 01:14 PM
#9
Originally Posted by 98redorangeta
I understand where your coming from i dont like not having phone tech support but no one has it for gm really. Hpt is usually pretty good with the emails. I am sure some one will get tech support eventually and then it will become a must have because once some one has it every one will want there product.
Ryan
11-15-2006, 02:05 PM
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As a rule, we dyno companies make extra money when customers come in with their tuning software, hit a snag, get on their supplier's email tech support and wait hours for a response, if ever. But dam, there are some companys who have good phone tech support that usually answer there questions the first call. Dam, hope that doesnt catch on.
11-15-2006, 02:17 PM
#11
Originally Posted by jds99camaross
They have answered my questions No tracking number?, No more responses? I understand they have 200-300 emails a day. My first 2 replys appeared in about 4 min right after i posted them..... so now what? im left in the dark hoping they sent it to my real address. I dont want argue with you. does hptuner pay you? I dont care what you say i just asked for the NUMBER this convo is over.
How long after your order did you send those emails? Maybe the tracking number was/isnt even ready yet.
11-15-2006, 04:06 PM
#12
keith is generally pretty good about email support i guess.
i wanted to note though ,the most outstanding phone support i have ever seen is from EFI Live thru Waitforme. that guy is simply awesome, I wasn't an efi live customer and was already an existing hp tuners customer and he still spend like 30 minutes on the phone with me at NIGHT TIME helping me with idle. I dont even know the guy.
i wanted to note though ,the most outstanding phone support i have ever seen is from EFI Live thru Waitforme. that guy is simply awesome, I wasn't an efi live customer and was already an existing hp tuners customer and he still spend like 30 minutes on the phone with me at NIGHT TIME helping me with idle. I dont even know the guy.
