Recall on Kumhos 710 tires
04-05-2004, 11:57 PM
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Recall on Kumhos 710 tires Here is the email I got from the tirerack.
Dear Tire Rack Customer,
Thank you for choosing The Tire Rack as a source for your tires. Our
records indicate you purchased Kumho ECSTA V710 Competition tires from us
earlier this year.
Kumho Tire U.S.A. notified us today they have chosen to voluntarily recall
all ECSTA V710 tires. If you still have ECSTA V710 tires (new, used or even
worn out), Kumho has authorized us to exchange them on a one-for-one basis
with an enhanced version of the ECSTA V710 when it becomes available in
approximately 60-90 days.
In order to compensate you for any inconvenience, as well as mounting and
balancing costs, Kumho has further authorized us to provide either ECSTA
V700 or VictoRacer V700 tires, again on a one-for-one basis, at no final
cost to you. Since ECSTA V700 and VictoRacer V700 tires require tread
shaving for use in dry conditions, shaving will be available at no charge.
Heat Cycling will also be included at no charge if your ECSTA V710 tires
were heat cycled by the Tire Rack originally.
The Tire Rack Team wants to help you replace your voluntarily recalled
tires as quickly and conveniently as possible. If you still have new, used
or worn out ECSTA V710 tires:
Contact the Tire Rack representative indicated on your original invoice, or
call (800) 428-8355 and asking for the first available sales
representative.
Provide the phone number where your credit card bills are received, the
invoice number of your ECSTA 710 purchase and/or your name.
Identify the quantity of new, used or worn out ECSTA V710 tires you will be
exchanging.
The Tire Rack representative will establish a no-charge backorder at The
Tire Rack for the enhanced ECSTA V710 tires when they become available, as
well as place an order for your ECSTA V700 or VictoRacer V700 tires. We
will charge your credit card when we ship your ECSTA V700 or VictoRacer
V700 tires.
Contact a Tire Rack representative when your ECSTA V710 tires are
dismounted and ready to be picked up by the UPS representative and we will
issue the required number of prepaid UPS Pick-up Labels for you to return
your ECSTA V710 tires.
Upon the return of your ECSTA V710 tires, we will credit the full value of
ECSTA V700 or VictoRacer V700 tires to the credit card used to purchase
them.
The Tire Rack apologizes for any inconvenience this causes.
Regards,
The Tire Rack Team
The content of Kumho's announcement is provided below:
IMPORTANT NOTICE FOR ECSTA V710 TIRES
Kumho Tire's priority is safety, and we are committed to supplying our
customers with the highest quality and best performing tires that are
available anywhere in the world. It is with this philosophy in mind that
Kumho is taking immediate action in discontinuing the sale of the ECSTA
V710 Competition Tire.
The V710 has won several races and set numerous track records since it was
introduced into the market on January 1, 2004. Although we have not
experienced any air loss failures with the ECSTA V710 Competition Tire, we
have discovered some inconsistent test results relating to tread splice and
tread area durability.
The sale of the ECSTA V710 Competition Tire will, therefore, be
discontinued immediately, and tires in use in the market will be collected
from consumers. Kumho will replace them with either the Kumho ECSTA V700
or Victoracer tire free of charge.
An investigation into the cause of the inconsistencies has been carried out
and modifications to the product and production methods have been made to
ensure these inconsistencies do not re-occur.
Consumers who have purchased the ECSTA V710 Competition Tire must call the
dealer where the tires were purchased or the following toll free number to
arrange for tire return and replacement:
1-800-445-8646 Extension 342
Consumers will be given the choice of a free replacement of the ECSTA V710
with either the ECSTA V700 or Victoracer. They will also be provided a free
set of the modified ECSTA V710 upon its arrival.
Kumho is sincerely committed to the quality of our products and the total
satisfaction of our customers. We regret any inconvenience to our
customers.
Kumho Tire U.S.A.
14605 Miller Avenue
Fontana, CA 92336
Dear Tire Rack Customer,
Thank you for choosing The Tire Rack as a source for your tires. Our
records indicate you purchased Kumho ECSTA V710 Competition tires from us
earlier this year.
Kumho Tire U.S.A. notified us today they have chosen to voluntarily recall
all ECSTA V710 tires. If you still have ECSTA V710 tires (new, used or even
worn out), Kumho has authorized us to exchange them on a one-for-one basis
with an enhanced version of the ECSTA V710 when it becomes available in
approximately 60-90 days.
In order to compensate you for any inconvenience, as well as mounting and
balancing costs, Kumho has further authorized us to provide either ECSTA
V700 or VictoRacer V700 tires, again on a one-for-one basis, at no final
cost to you. Since ECSTA V700 and VictoRacer V700 tires require tread
shaving for use in dry conditions, shaving will be available at no charge.
Heat Cycling will also be included at no charge if your ECSTA V710 tires
were heat cycled by the Tire Rack originally.
The Tire Rack Team wants to help you replace your voluntarily recalled
tires as quickly and conveniently as possible. If you still have new, used
or worn out ECSTA V710 tires:
Contact the Tire Rack representative indicated on your original invoice, or
call (800) 428-8355 and asking for the first available sales
representative.
Provide the phone number where your credit card bills are received, the
invoice number of your ECSTA 710 purchase and/or your name.
Identify the quantity of new, used or worn out ECSTA V710 tires you will be
exchanging.
The Tire Rack representative will establish a no-charge backorder at The
Tire Rack for the enhanced ECSTA V710 tires when they become available, as
well as place an order for your ECSTA V700 or VictoRacer V700 tires. We
will charge your credit card when we ship your ECSTA V700 or VictoRacer
V700 tires.
Contact a Tire Rack representative when your ECSTA V710 tires are
dismounted and ready to be picked up by the UPS representative and we will
issue the required number of prepaid UPS Pick-up Labels for you to return
your ECSTA V710 tires.
Upon the return of your ECSTA V710 tires, we will credit the full value of
ECSTA V700 or VictoRacer V700 tires to the credit card used to purchase
them.
The Tire Rack apologizes for any inconvenience this causes.
Regards,
The Tire Rack Team
The content of Kumho's announcement is provided below:
IMPORTANT NOTICE FOR ECSTA V710 TIRES
Kumho Tire's priority is safety, and we are committed to supplying our
customers with the highest quality and best performing tires that are
available anywhere in the world. It is with this philosophy in mind that
Kumho is taking immediate action in discontinuing the sale of the ECSTA
V710 Competition Tire.
The V710 has won several races and set numerous track records since it was
introduced into the market on January 1, 2004. Although we have not
experienced any air loss failures with the ECSTA V710 Competition Tire, we
have discovered some inconsistent test results relating to tread splice and
tread area durability.
The sale of the ECSTA V710 Competition Tire will, therefore, be
discontinued immediately, and tires in use in the market will be collected
from consumers. Kumho will replace them with either the Kumho ECSTA V700
or Victoracer tire free of charge.
An investigation into the cause of the inconsistencies has been carried out
and modifications to the product and production methods have been made to
ensure these inconsistencies do not re-occur.
Consumers who have purchased the ECSTA V710 Competition Tire must call the
dealer where the tires were purchased or the following toll free number to
arrange for tire return and replacement:
1-800-445-8646 Extension 342
Consumers will be given the choice of a free replacement of the ECSTA V710
with either the ECSTA V700 or Victoracer. They will also be provided a free
set of the modified ECSTA V710 upon its arrival.
Kumho is sincerely committed to the quality of our products and the total
satisfaction of our customers. We regret any inconvenience to our
customers.
Kumho Tire U.S.A.
14605 Miller Avenue
Fontana, CA 92336
