Brakemotive- Great Customer Service
04-18-2011 | 11:41 AM
#1
Brakemotive- Great Customer Service Just wanted to give a shoutout for the guys at Brakemotive. A month ago, I ordered a set of slotted rotors for my 01 SS. Put them all on the car and drove for not even ten miles and hit up a local cruise night. Immediately, I noticed then I had two driver side front rotors (Slots facing front of car on pasenger side and facing rear everywhere else 
) Figured that's what I get for rushing brakes back together and didnt notice it. Expecting I would have to pay a restocking fee or something, I called today. I explained that I did drive on them but I never noticed and boxes werent labeled before installation. I even offered to pay because it was particially my fault. With no questions asked, they are sending me out a new passenger front rotor with prepaid return shipping for the mix up. 
Great Customer Service Thank you Brakemotive.
) Figured that's what I get for rushing brakes back together and didnt notice it. Expecting I would have to pay a restocking fee or something, I called today. I explained that I did drive on them but I never noticed and boxes werent labeled before installation. I even offered to pay because it was particially my fault. With no questions asked, they are sending me out a new passenger front rotor with prepaid return shipping for the mix up. Great Customer Service Thank you Brakemotive. 
04-19-2011 | 10:18 AM
#3
Just wanted to give a shoutout for the guys at Brakemotive. A month ago, I ordered a set of slotted rotors for my 01 SS. Put them all on the car and drove for not even ten miles and hit up a local cruise night. Immediately, I noticed then I had two driver side front rotors (Slots facing front of car on pasenger side and facing rear everywhere else ) Figured that's what I get for rushing brakes back together and didnt notice it. Expecting I would have to pay a restocking fee or something, I called today. I explained that I did drive on them but I never noticed and boxes werent labeled before installation. I even offered to pay because it was particially my fault. With no questions asked, they are sending me out a new passenger front rotor with prepaid return shipping for the mix up. Great Customer Service Thank you Brakemotive.
) Figured that's what I get for rushing brakes back together and didnt notice it. Expecting I would have to pay a restocking fee or something, I called today. I explained that I did drive on them but I never noticed and boxes werent labeled before installation. I even offered to pay because it was particially my fault. With no questions asked, they are sending me out a new passenger front rotor with prepaid return shipping for the mix up. Great Customer Service Thank you Brakemotive.
