Real Performance Motorsports
03-18-2009, 06:17 PM
#42
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Get over yourself and grow the f up. You sound like a whiny bitch now, not a person trying to voice their experience.
03-18-2009, 06:35 PM
#43
I asked a simple question. If you don't know the answer you can happily go back to nutswinging on ls2. Not my fault your slow *** cammed car couldn't pull a bolt on car. You are the one who is all buthurt cause I'm talking about your buddy Brian.
It's funny, the name calling usually comes out when they don't have a defense any longer
It's funny, the name calling usually comes out when they don't have a defense any longer
03-18-2009, 06:44 PM
#44
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I asked a simple question. If you don't know the answer you can happily go back to nutswinging on ls2. Not my fault your slow *** cammed car couldn't pull a bolt on car. You are the one who is all buthurt cause I'm talking about your buddy Brian.
It's funny, the name calling usually comes out when they don't have a defense any longer
It's funny, the name calling usually comes out when they don't have a defense any longer
When did I race you? It had to of been 3+ years ago as I do not have the car any longer. Although I know my old car did not have a problem running with a bolt on car so think what you would like. When did we run again?
When did I say anything about Brian? You are trying hard to assume you have any idea who I am or why I posted in the thread that is about RPM and not Brian. Keep reaching.
03-18-2009, 07:02 PM
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I could not have sent you to James for a tune. I did not know him at the time.
03-18-2009, 07:59 PM
#50
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Send them a letter and leave 1 last message. Let them know you will be showing up with a truck and trailer and expect a refund. Call the local police and see if you can get a constable to show up for this.
You are about 20x more patient than me. I wouldn't have paid up front. They have your car. Why do they need more collateral?
You are about 20x more patient than me. I wouldn't have paid up front. They have your car. Why do they need more collateral?
Classy posting the last email...
3 months is way too long for this. If you didn't have the tranny guy lined up at the price you quoted the customer, why did you take his money? This is completely still your fault and it is good that you are biting the extra cost to make up for it, but you should have had your ducks in a row before taking the vehicle. Live and learn.
3 months is way too long for this. If you didn't have the tranny guy lined up at the price you quoted the customer, why did you take his money? This is completely still your fault and it is good that you are biting the extra cost to make up for it, but you should have had your ducks in a row before taking the vehicle. Live and learn.
First, I checked the date on the e-mails like you asked, it took you 4 days to reply with an update when you've had the car over 2 months.
Second, YOU are the shop so you should handle sourcing the parts, unless the customer brings the parts (which rarely works out well). So, if you quote a price and then you have to pay more for the part, that's your fault and should not have any impact on the customer at all.
Third, If you couldn't source parts for the car in a reasonable time frame, you should either compensate the customer by offering a partial refund OR you should pay the extra money to have a part right there, right then. I don't know all the circumstances surrounding this transmission, but 2 months to source a transmission is kind of unreasonable.
Fourth, I'm really kind of shocked that you would a) post kind of personal information about someone's medical history on a public forum and b) would talk to a customer (especially someone's father) with the unprofessional language you used.
Fifth, I saw the RPM shop car at Battle of the Cities in Abilene, Tx about 5 years ago....and it was impressive. I swore that once I got my car put together like I wanted it I would have it tuned by you guys. But, I called on 3/09 to see about scheduling a tune. It took until 3/12 to finally get someone to answer the phone. Once I finally get in touch with someone that were very short with me. I understand time is valuable, but there is a lot of time and money invested in my car (as with most) and I wanted to be sure I had all my ducks in a row before I wasted your time, and mine, by bringing the car to you. I was not treated like a customer, I was treated like an inconvenience. I don't know if I was not taken seriously or if something else was the issue, but I have an appointment on 3/29 to have the car tuned elsewhere, so I can assure you I was serious.
Bottom Line: 3 months for this repair is just plain wrong. I don't care how much you apologize or take the blame, it just unacceptable and should have never reached this point.
Second, YOU are the shop so you should handle sourcing the parts, unless the customer brings the parts (which rarely works out well). So, if you quote a price and then you have to pay more for the part, that's your fault and should not have any impact on the customer at all.
Third, If you couldn't source parts for the car in a reasonable time frame, you should either compensate the customer by offering a partial refund OR you should pay the extra money to have a part right there, right then. I don't know all the circumstances surrounding this transmission, but 2 months to source a transmission is kind of unreasonable.
Fourth, I'm really kind of shocked that you would a) post kind of personal information about someone's medical history on a public forum and b) would talk to a customer (especially someone's father) with the unprofessional language you used.
Fifth, I saw the RPM shop car at Battle of the Cities in Abilene, Tx about 5 years ago....and it was impressive. I swore that once I got my car put together like I wanted it I would have it tuned by you guys. But, I called on 3/09 to see about scheduling a tune. It took until 3/12 to finally get someone to answer the phone. Once I finally get in touch with someone that were very short with me. I understand time is valuable, but there is a lot of time and money invested in my car (as with most) and I wanted to be sure I had all my ducks in a row before I wasted your time, and mine, by bringing the car to you. I was not treated like a customer, I was treated like an inconvenience. I don't know if I was not taken seriously or if something else was the issue, but I have an appointment on 3/29 to have the car tuned elsewhere, so I can assure you I was serious.
Bottom Line: 3 months for this repair is just plain wrong. I don't care how much you apologize or take the blame, it just unacceptable and should have never reached this point.
Well, I am still going to let them finish. Like I said, the first time I brought the car down there they had AMAZING service. If they really were going through all that trouble and the tranny will be here by the end of this week then it should be done fairly fast.
03-18-2009, 09:18 PM
#53
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this **** would have been prevented if things were communicated better. It was obvious to me that RPM was working on fixing the issue.
Like I said in the beginning...... simple miscommunication.
They will make it right...... aside from everyone getting butthurt on the personal **** (it sounds like he is a good kid though) things would be fine after the communication.
03-18-2009, 09:19 PM
#54
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I don't blame the kid for getting "antsy" and checking in on his car. For most of us our cars are our baby, and we don't like parting with it, especially for three months, no matter the circumstances. In all fairness (and I have no stake in this) the shop does seem to be trying make things right, although three months is far to long. Next time if you put down a deposit for parts, make sure the parts are all there before dropping the car off, that way downtime is minimal. Hope all goes well, and thats a good looking car you got.
03-18-2009, 10:14 PM
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Why not just delete the thread... just delete the first post and you are good to go. I believe the shop would not have shared the email if all the folks didnt get on the anti-XXXXXLSXSHOP bandwagon that you commonly see.
IMO it took a few months for the place they ordered the transmission from... then it took more time to realize that it was a scam. The shop doesnt order the transmission until the part is either paid in full or deposited... It is not like it is labor fellas.
Good luck... You might have better luck deleting the thread vs getting a mod to edit the post.
My $2400.00 racing transmission was ordered by RPM thru one of it's built TH400 vendors of choice and waiting 3-4 weeks for delivery is definately the norm for it.
IMO it took a few months for the place they ordered the transmission from... then it took more time to realize that it was a scam. The shop doesnt order the transmission until the part is either paid in full or deposited... It is not like it is labor fellas.
Good luck... You might have better luck deleting the thread vs getting a mod to edit the post.
My $2400.00 racing transmission was ordered by RPM thru one of it's built TH400 vendors of choice and waiting 3-4 weeks for delivery is definately the norm for it.
03-18-2009, 10:21 PM
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Why not just delete the thread... just delete the first post and you are good to go. I believe the shop would not have shared the email if all the folks didnt get on the anti-XXXXXLSXSHOP bandwagon that you commonly see.
IMO it took a few months for the place they ordered the transmission from... then it took more time to realize that it was a scam. The shop doesnt order the transmission until the part is either paid in full or deposited... It is not like it is labor fellas.
Good luck... You might have better luck deleting the thread vs getting a mod to edit the post.
My $2400.00 racing transmission was ordered by RPM thru one of it's built TH400 vendors of choice and waiting 3-4 weeks for delivery is definately the norm for it.
IMO it took a few months for the place they ordered the transmission from... then it took more time to realize that it was a scam. The shop doesnt order the transmission until the part is either paid in full or deposited... It is not like it is labor fellas.
Good luck... You might have better luck deleting the thread vs getting a mod to edit the post.
My $2400.00 racing transmission was ordered by RPM thru one of it's built TH400 vendors of choice and waiting 3-4 weeks for delivery is definately the norm for it.
STFU Mike, there's is no excuse for them sharing his personal info. I know they're your buddies, but they are the ones wrong here