Real Performance Motorsports
03-18-2009, 10:31 PM
#61
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But on another note, the comments about the phone maybe something to look into. It is hard to make money in any industry without using the phone communicate, ya'll will typically rate shops that communicate well (in person and with the phone) differently than those that do not. Only few exceptions exist.... such as Erik at HKE... and we all know that is because he is up to his ears in work all the time. Maybe RPM is busy and doesn't have the proper resources to take advantage of every opportunity. Just sayin'.
I offered a solution since it is obvious that the post has not been edited and the fella posting from the shop likely only gets online when at the shop........ unlike 'tards like me that spend 70% of his/her time in front of a PC.
03-18-2009, 10:36 PM
#64
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Mike, I understand your view, but totally disagree with the sharing of the info. RPM needs to take care of their end. Honestly, I don't know why they allow anyone on this site to post about them seeing as they are not a sponser, and shouldn't get the advertisement postive nor negative.
03-18-2009, 10:38 PM
#65
First, I checked the date on the e-mails like you asked, it took you 4 days to reply with an update when you've had the car over 2 months.
Second, YOU are the shop so you should handle sourcing the parts, unless the customer brings the parts (which rarely works out well). So, if you quote a price and then you have to pay more for the part, that's your fault and should not have any impact on the customer at all.
Third, If you couldn't source parts for the car in a reasonable time frame, you should either compensate the customer by offering a partial refund OR you should pay the extra money to have a part right there, right then. I don't know all the circumstances surrounding this transmission, but 2 months to source a transmission is kind of unreasonable.
Fourth, I'm really kind of shocked that you would a) post kind of personal information about someone's medical history on a public forum and b) would talk to a customer (especially someone's father) with the unprofessional language you used.
Fifth, I saw the RPM shop car at Battle of the Cities in Abilene, Tx about 5 years ago....and it was impressive. I swore that once I got my car put together like I wanted it I would have it tuned by you guys. But, I called on 3/09 to see about scheduling a tune. It took until 3/12 to finally get someone to answer the phone. Once I finally get in touch with someone that were very short with me. I understand time is valuable, but there is a lot of time and money invested in my car (as with most) and I wanted to be sure I had all my ducks in a row before I wasted your time, and mine, by bringing the car to you. I was not treated like a customer, I was treated like an inconvenience. I don't know if I was not taken seriously or if something else was the issue, but I have an appointment on 3/29 to have the car tuned elsewhere, so I can assure you I was serious.
Bottom Line: 3 months for this repair is just plain wrong. I don't care how much you apologize or take the blame, it just unacceptable and should have never reached this point.
Second, YOU are the shop so you should handle sourcing the parts, unless the customer brings the parts (which rarely works out well). So, if you quote a price and then you have to pay more for the part, that's your fault and should not have any impact on the customer at all.
Third, If you couldn't source parts for the car in a reasonable time frame, you should either compensate the customer by offering a partial refund OR you should pay the extra money to have a part right there, right then. I don't know all the circumstances surrounding this transmission, but 2 months to source a transmission is kind of unreasonable.
Fourth, I'm really kind of shocked that you would a) post kind of personal information about someone's medical history on a public forum and b) would talk to a customer (especially someone's father) with the unprofessional language you used.
Fifth, I saw the RPM shop car at Battle of the Cities in Abilene, Tx about 5 years ago....and it was impressive. I swore that once I got my car put together like I wanted it I would have it tuned by you guys. But, I called on 3/09 to see about scheduling a tune. It took until 3/12 to finally get someone to answer the phone. Once I finally get in touch with someone that were very short with me. I understand time is valuable, but there is a lot of time and money invested in my car (as with most) and I wanted to be sure I had all my ducks in a row before I wasted your time, and mine, by bringing the car to you. I was not treated like a customer, I was treated like an inconvenience. I don't know if I was not taken seriously or if something else was the issue, but I have an appointment on 3/29 to have the car tuned elsewhere, so I can assure you I was serious.
Bottom Line: 3 months for this repair is just plain wrong. I don't care how much you apologize or take the blame, it just unacceptable and should have never reached this point.
Is this the bad news bears or what? It's unfortunate the events happened, but the way it was/is being handled is unacceptable. Frankly with the amount of mistakes these guys make I'm surprised they're still in business...
03-18-2009, 11:29 PM
#66
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Well, I am giving them another week to straiten things out. Like they said, the transmission will arrive by the end of this week and they should be able to get it and the rear end in.
03-19-2009, 12:02 AM
#69
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03-19-2009, 12:46 AM
#70
i don't know why you guys are fighting...
**** happens, especially when it comes to cars.
I called RPM and setup a date for a dynotune week before I wanted it done.
got there, they tuned my car, and was nice enough to tell me that i needed a new fuel filter. they even put a new fuel filter in for me.
i vouch for this shop.
and I don't think people who have not used this shop should be talking mad ****...
**** happens, especially when it comes to cars.
I called RPM and setup a date for a dynotune week before I wanted it done.
got there, they tuned my car, and was nice enough to tell me that i needed a new fuel filter. they even put a new fuel filter in for me.
i vouch for this shop.
and I don't think people who have not used this shop should be talking mad ****...
03-19-2009, 02:00 AM
#72
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Classy posting the last email...
3 months is way too long for this. If you didn't have the tranny guy lined up at the price you quoted the customer, why did you take his money? This is completely still your fault and it is good that you are biting the extra cost to make up for it, but you should have had your ducks in a row before taking the vehicle. Live and learn.
3 months is way too long for this. If you didn't have the tranny guy lined up at the price you quoted the customer, why did you take his money? This is completely still your fault and it is good that you are biting the extra cost to make up for it, but you should have had your ducks in a row before taking the vehicle. Live and learn.
The problem with the trans guy was he tore it down and then told us $1200. I initially was going to have him fix it, hence the deposit from sam. Then there were family problems with the guy that was doing the work and I had time to think about it, so agreed to just buy a new one for the same money with a warranty. And never said at anytime that this is anyones fault but our own. We are making it right and that is what matters.
who the hell goes out of their way to ebay a transmission from an unreliable source ON EBAY!?! God thats just being a true jackass.
