Summit in Texas
03-23-2018, 08:50 PM
#1
Summit in Texas Yeah, the summit store in Arlington is quite the place to go. And the red Z28 looks good but why would summit build a place in Texas? Now we have to pay for sales tax. So any big money items has sales tax when it didn't before. Started using Jegs and Speedway - no sales tax and the shipping is free. Gets here in a couple of days.
When you want to order something at summit you have to wait in line to have someone look it up on the computer. Reminds me of ******* vato zone or o'reilly's. Then your order is sent to the "cashier" and you don't get to see what you have ordered unless you are watching the screen at the order desk. Now you have to ******* wait again in line to pay for your parts. If you buy online you better bring in the correct receipt or the girl has to call her ******* boss to get an approval to continue - bull ****.
Now that you have paid the order you have to wait again at the "customer Service" area for them to bring your ******* order up. Its bull ****. Who was the ******* idiot that thought this **** up.
I ordered some stainless 3" u-bolt muffler clamps and needed to pick up an online order. The idiot at the order desk ordered the wrong clamps. I waited in line to get the wrong order then I had to go back to the ******* cashier to get my refund, they couldn't go get the right clamps. I had to go back and do it over again, but **** that I'm not doing the mindless bullshit. The idiot that ordered the wrong clamps showed up behind the cashier counter. "Hey bud, you ordered the wrong ******* clamps" he said in a smart *** tone "Oh that's my bad." I said "**** you and your bad, get your head out of your *** ******* idiot." Hoping he'd jump over that counter.
So the next time I need something I'm going to that ******* place and see if its on display, then I'm going to order it over my phone to Jeg's or speedway or moon eyes or who ever but ******* summit. And not pay tax or shipping and deal with a ******* idiot that needs his *** kicked. **** summit.
When you want to order something at summit you have to wait in line to have someone look it up on the computer. Reminds me of ******* vato zone or o'reilly's. Then your order is sent to the "cashier" and you don't get to see what you have ordered unless you are watching the screen at the order desk. Now you have to ******* wait again in line to pay for your parts. If you buy online you better bring in the correct receipt or the girl has to call her ******* boss to get an approval to continue - bull ****.
Now that you have paid the order you have to wait again at the "customer Service" area for them to bring your ******* order up. Its bull ****. Who was the ******* idiot that thought this **** up.
I ordered some stainless 3" u-bolt muffler clamps and needed to pick up an online order. The idiot at the order desk ordered the wrong clamps. I waited in line to get the wrong order then I had to go back to the ******* cashier to get my refund, they couldn't go get the right clamps. I had to go back and do it over again, but **** that I'm not doing the mindless bullshit. The idiot that ordered the wrong clamps showed up behind the cashier counter. "Hey bud, you ordered the wrong ******* clamps" he said in a smart *** tone "Oh that's my bad." I said "**** you and your bad, get your head out of your *** ******* idiot." Hoping he'd jump over that counter.
So the next time I need something I'm going to that ******* place and see if its on display, then I'm going to order it over my phone to Jeg's or speedway or moon eyes or who ever but ******* summit. And not pay tax or shipping and deal with a ******* idiot that needs his *** kicked. **** summit.
03-25-2018, 02:07 PM
#5
The idiot that ordered the wrong clamps showed up behind the cashier counter. "Hey bud, you ordered the wrong ******* clamps" he said in a smart *** tone "Oh that's my bad." I said "**** you and your bad, get your head out of your *** ******* idiot." Hoping he'd jump over that counter.
03-25-2018, 02:25 PM
#6
This is why people hate working retail. Customers should come with warnings like "Entitled", "Obscene", "Tries to start fights". I don't know how you handle life if the wrong size clamps and actually paying sales tax make you melt down this bad. Deep breaths man, cool out.
If your description of the process of doing business here can be trusted and isn’t an over reaction or exaggeration, then it does sound a little frustrating. Simply take your business elsewhere rather than be a raging tool.
Last edited by BassAckwards; 03-25-2018 at 02:31 PM.
03-25-2018, 02:38 PM
#7
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Are you big mad or little mad? Maybe you just had a bad day. Keep in mind this store just recently opened. Maybe these people you dealt with are still learning how to do there jobs, where to find things. I've ordered quite a few things recently and never had any issues with Summit.
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03-27-2018, 09:41 PM
#9
It is so good to see that there are so many here in the area that never have an issue with anything that does not go right. Something so simple as someone unable to order the correct parts. No doubt you are hypocrites or you are of the species nonhuman. I was surprised that he didn't ask me if the clamps I wanted go to a car with an auto trans or manual trans. If I had to tell him that the car was a Nova he would have said, "what's a Nova." No body forced any of them to apply for the job. This is indicative of the lost art called Customer Service, that hardly exist any longer. If you want me to spend my hard earned money at your place of business then you better act like you want it and you want me to come back. You guys watch too much Ophra. And Jegs does not charge sales tax for items shipped to Texas.
03-28-2018, 10:03 AM
#11
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As usual on the interwebs, we have only heard one side of the story.
Lost art of customer service? When one goes spouting **** this and **** that, yeah, you get no customer service.
Lost art of customer service? When one goes spouting **** this and **** that, yeah, you get no customer service.
03-28-2018, 10:47 PM
#13
It is so good to see that there are so many here in the area that never have an issue with anything that does not go right. Something so simple as someone unable to order the correct parts. No doubt you are hypocrites or you are of the species nonhuman. I was surprised that he didn't ask me if the clamps I wanted go to a car with an auto trans or manual trans. If I had to tell him that the car was a Nova he would have said, "what's a Nova." No body forced any of them to apply for the job. This is indicative of the lost art called Customer Service, that hardly exist any longer. If you want me to spend my hard earned money at your place of business then you better act like you want it and you want me to come back. You guys watch too much Ophra. And Jegs does not charge sales tax for items shipped to Texas.
Or how about the Racetronix fuel pump I ordered and the wiring harness had zero instructions? Frustrating? Sure. Had to sign up for their forum and wait 2 days to get approved to see instructions online.
I could go go on and on, but you’re just that type of customer that I don’t want or need.
You should really look into anger management if things like this really drive that type of reaction out of you. Do you just wake up in the morning telling yourself you’re going to have a bad day?
03-28-2018, 11:46 PM
#14
I prefer buying from Summit Racing. I've never have been give a hassle if I wanted to return something, price match, or anything that I can remember.
A thread came up sometime ago about being taxed and I found out they will lower the price and match Jegs or whoever including tax.
A thread came up sometime ago about being taxed and I found out they will lower the price and match Jegs or whoever including tax.
Last edited by 383z; 03-31-2018 at 10:18 AM.
03-29-2018, 09:01 PM
#16
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Rayrat, we're sorry that you had a problem in our new store. We built Summit Texas to get parts into the hands of enthusiasts, racers, and builders quicker. The entire purpose of our Arlington location is to carry more parts in stock for faster delivery to Texas and surrounding states.
You did not have a good customer experience and we're going to fix that. We train extensively to make sure we never leave a customer unsatisfied. We value your feedback because it gives us an opportunity to fix our processes and serve you better.
For the benefit of others reading the thread, you can give a part number to our cashiers and the parts will be brought to you from our warehouse quickly. Our warehouse is Texas-sized, but our goal is to amaze you with how fast we get parts into your hands vs. out-of-state mail-order companies. We also offer internet ordering with in-store pick up to make picking up parts quicker and easier even yet.
Either way, we’ll continue to explore other ways to enhance our in-store ordering process. We value your business and would love the opportunity to earn your trust back.
Stephen is our retail Manager at our Texas location and wants to ensure everyone has a good experience. We would love to have you visit with us again and will do everything we can to make things right. Please message us a reply and we will email you asap.
You did not have a good customer experience and we're going to fix that. We train extensively to make sure we never leave a customer unsatisfied. We value your feedback because it gives us an opportunity to fix our processes and serve you better.
For the benefit of others reading the thread, you can give a part number to our cashiers and the parts will be brought to you from our warehouse quickly. Our warehouse is Texas-sized, but our goal is to amaze you with how fast we get parts into your hands vs. out-of-state mail-order companies. We also offer internet ordering with in-store pick up to make picking up parts quicker and easier even yet.
Either way, we’ll continue to explore other ways to enhance our in-store ordering process. We value your business and would love the opportunity to earn your trust back.
Stephen is our retail Manager at our Texas location and wants to ensure everyone has a good experience. We would love to have you visit with us again and will do everything we can to make things right. Please message us a reply and we will email you asap.
Last edited by Summitracing; 03-30-2018 at 12:28 PM.
03-29-2018, 09:34 PM
#17
Hey ********, why don't you look your own **** up online to ensure it's correct instead of whining like dick, never had an issue at Summit cause I look my own
stuff up, jeez ******* grow up.
stuff up, jeez ******* grow up.
Last edited by qweedqwag; 04-26-2018 at 09:45 PM.
