what happen to hpe?
Originally Posted by Manic Mechanic
So WTF? Chuck sold the name and split?
What about the lifetime retunes deals?
Vernon
What about the lifetime retunes deals?
Vernon
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Originally Posted by Randy_S
No, he still works there and is a salesman/tuner. The young guy Gary who used to be a salesman is now the owner. I talked to Chuck two days ago, we are replacing broken pistons and rings. They are still honoring pre-existing warranties so I assume the lifetime tune is still in effect also.
That was one thing I thought about.
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Originally Posted by blown4.6
I would be willing to bet the old owner is still the owner I've seen this at several shops where they pretend to change management to clear some of the bad relations.
Originally Posted by Nine Ball
How can you expect "lifetime retunes" if a company were to go out of business or get sold? Lifetime is the company lifetime, not your own lifetime.
My piston broke due to an error and they are paying to have the correct pistons put in, have the block bored and getting my heads fixed. If they are honoring that warranty, I would assume that they are still honoring the retunes.
Originally Posted by blown4.6
I would be willing to bet the old owner is still the owner I've seen this at several shops where they pretend to change management to clear some of the bad relations.
It shows that Charles is the claimed managing member of the Limited Liability Company
(with my experience, 50+% of the time, this is the owner of the entity aforementioned).
P.S. - They also aren't in good standing with the TX Secretary of State, so legally, they shouldn't be operating in Texas anyways(without filing reports with the TX SOS and paying the associated fee's, of course).
Originally Posted by Randy_S
I would hope that they would honor it as its the same company name and still has the same tuner.
I bought a stereo system from Mobile One several years ago. New head unit, amp, speakers. I also got the extended warranty. A few months later, a speaker blew. I went to Mobile One to replace it, under the terms of the warranty. I discovered that they were bought out by another company, and that my warranty would not be honored. So, not only did I waste the money I already spent, I had to fork over more money for a new set of speakers (which I didn't buy from Mobile One, thank you very much).
Hopefully, whoever owns HPE will do right by their customer base and honor lifetime retunes and such.
-Mike