screwed by dealership
Thread Starter
On The Tree
Joined: Nov 2006
Posts: 145
Likes: 0
From: bonham, tx
screwed by dealership I bought my T/A from a local dodge dealership about 5 months ago and went ahead and got the warranty..30,000 miles or 3 years whatever comes first...its supposed to cover EVERYTHING...well it came in handy when my window motor went out, they took care of it all...well about 2 weeks ago my headlight motor goes out and i take up there and they tell me that dodge doesnt have anything comparible to a motorized headlight motor and they cant cover it, so with the part and labor it came to nearly $500! **** THAT!!! They were "nice enough" to flip it up manually for me and now it goes up and down but makes a horrible noise each time...
I then ask the service manager "what the **** is the point of having a warranty if your not gonna fix **** that breaks"...i end up leaving after i realize theres pretty much nothing i can do...
Anyone got any ideas? this is my first time dealing with warranty work... or am i just SOL?
I then ask the service manager "what the **** is the point of having a warranty if your not gonna fix **** that breaks"...i end up leaving after i realize theres pretty much nothing i can do...
Anyone got any ideas? this is my first time dealing with warranty work... or am i just SOL?
Does the warranty state that you have to use the dealer you bought it from. Most say that if you live a certain distance away that your ok to use it at a different dealer. You might also call your warranty company, tell them your situation and see what they say.
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you can get work on an extended warrranty basicall anywhere, at my job we get all kind of brands MAP, GMMP, etc just take it to a pontiac dealership or chevy they should get it done, if you go to dodge of course they are going to decline you even if you bought it there....
<<<----works at a chevy dealership
<<<----works at a chevy dealership
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Staging Lane
Joined: Dec 2007
Posts: 92
Likes: 0
From: odessa, tx
yeah i have a extended warranty on my car and i can choose pretty much any shop as long as its a certified shop. but i have a 250 dollar deductible so when i take it in i have them fix anything and everything that even looks like it might go out soon since im going to pay the 250 anyway . Do you have a deductible??
You might have to pay a deductible if you go elsewhere other then where you bought it. Do A search and get a temporary fix. you can rotate the gear inside the motor 180 degrees and get some more uses out of it. You're only using half the gear to open/close headlights, so the other half is still good. It'll probably take about 20mins with the right tools.
<--also works at dealership
<--also works at dealership
Last edited by MEZA TA; May 29, 2008 at 05:04 PM.
Thread Starter
On The Tree
Joined: Nov 2006
Posts: 145
Likes: 0
From: bonham, tx
yeh one of the mechanics rotated the gear for me...cuz it goes up and down now...its got that grinding sound though... the really weird thing is, when i lock or unlock the car, the headlights go up and down now?
Cancel the warranty and you'll get a portion of the money back. It's not the service managers fault either. They have to do what the warranty company tells them. Blame the sales/F&I dept for selling you a **** warranty. Non GM warranties on GM cars suck ***.
You need the brass gear bro. I dont know who the hell at GM thought a plastic gear was a good idea..
Its a wear part just like a brake pad. Its so you dont wear out the gear on the motor and wind up replacing the whole thing. Just a Nylon gear instead. Buy a new nylon gear and use some grease on it. It will last a long time.
No, you actually have to unbolt the bracket that makes it go up/down. then rotate it. Or you could replace it with brass gear but if I remember theyre not as easy to get now as they were a few years ago. I might be wrong though.
